UltraAV offers antivirus protection that can cover up to 20 devices, perfect for protecting your whole family from malware, ransomware, and other online threats. Their subscription also includes a premium VPN service for secure, anonymous, and fast internet browsing, and a Password Manager to keep your passwords safe and easy to use. They provide alerts for data breaches with their Dark Web Scan feature and offer 24/7 customer support. If you see a charge from UltraAV, it's likely for their subscription service that combines antivirus and VPN protection with a money-back guarantee if you're not satisfied.
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Cancelling a subscription with UltraAV involves a straightforward process of logging into the website, navigating to account info, and clicking cancel. The instructions are clear and accessible, but the need to log in and the potential consequences of losing a discounted price add a slight difficulty beyond the easiest level.
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How to Cancel UltraAV: Step by Step
If you purchased through UltraAV's website:
- Log in to your account on ultraantivirus.com.
- In the menu on the left, click on Account Info.
- Find your subscription details displayed on the page.
- Click on Cancel plan to initiate the cancellation.
- If you experience any issues, you can reach out to support through the following methods:
Tips & Tricks for Canceling UltraAV
- Use the UltraVPN portal (https://app.ultravpn.com/sign-in) to disable auto-renewal since the UltraAV website removes the cancellation button.
- Login with external services like Google and use the "Get a one time login link" option for easier access.
- Request cancellation via live chat and specifically ask for account deletion; persistence may be needed to escalate to a higher support tier.
- Cancel auto-renewal separately for Kaspersky and UltraAV as they seem to have separate subscription management and cancellation processes.
- Timing matters: Cancel well before the renewal date to avoid charges.
- Use firm, clear language stating you want the subscription and auto-renewal cancelled immediately and that you want confirmation via email.
- Contact your bank or credit card company to block or dispute unauthorized payments, or as a last resort report the card lost or stolen.
- Uninstalling the software doesn’t cancel the subscription; actual cancellation through account or support is required.
- Keep records and screenshots of cancellation requests and correspondence in case you need to escalate the issue.
- Beware of unresponsive or misleading customer service that might delay or deny cancellation; escalate politely but firmly.
UltraAV Customer Service Info
If you need assistance, here's how you can get in touch with UltraAV's support team.
Cancel UltraAV Script
Script
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Dear UltraAV Support Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with UltraAV. After evaluating my current needs, I have decided that I will no longer require this service.
I would appreciate your confirmation of the cancellation at your earliest convenience, including any details regarding the final billing and membership status. Thank you for your assistance.
Best regards,
Frequently Asked Questions
UltraAV allows users to cancel their subscriptions by logging into their account on the website, navigating to 'Account Info,' and selecting 'Cancel plan.' They offer a full refund within 30 days of purchase if the subscription was bought directly from UltraAV after their transition; however, subscriptions originally purchased through Kaspersky are non-refundable. Cancelling the subscription ends the discounted rate, and resubscribing later requires paying the full price of $199.99 per year.
To cancel your UltraAV subscription, you do need to have your password because you must log in to your account on their website first. Once logged in, you go to Account Info and select Cancel plan to stop your subscription. If you forgot your password, you can reset it using this link: https://ultraantivirus.com/reset-password. So having access to your account credentials is necessary to manage cancellations directly on their platform.
- Unauthorized or fraudulent charges on credit cards or PayPal without user consent.
- Subscription renewal charges occur even after cancellation requests.
- Lack of clear or transparent auto-renewal agreements or consent for subscription continuation.
- Displeasure with the quality or effectiveness of the product leading to no perceived value.
- Customer confusion or frustration due to account migration from Kaspersky to UltraAV without explicit approval.
- Concerns about unauthorized use or sale of user data related to payment and subscription handling.
- Difficulty or delay in obtaining refunds or clear communication from UltraAV support.
- Perception of UltraAV's customer service inadequacy or unresponsiveness.
- Desire to avoid recurring charges with hidden renewal policies.
UltraAV allows users to cancel their subscription at any time easily via their account dashboard or customer support, with no lock-ins or early cancellation fees. However, cancellations must be done at least one day prior to the next billing cycle to avoid being charged for the following term. Refunds are available within 30 days of purchase, but all payments are generally non-refundable unless stated otherwise or required by law, and subscriptions remain active until the end of the current billing term after cancellation.
Before cancelling your UltraAV subscription, it's important to know that you will lose access to many premium features such as the world-class antivirus protection, the VPN with military-grade encryption, the password manager, and identity defense with identity theft insurance. Once cancelled, you also lose the lower price you had through the transition from Kaspersky to UltraAV, and there is no guarantee you can get the antivirus again at the same rate in the future. These benefits are part of the comprehensive security package UltraAV offers that you will no longer receive after cancellation.
- Login credentials (email and password used for the UltraAV account)
- Access to your UltraAV account dashboard on ultraantivirus.com
- Navigation to "Account Info" section within your dashboard
- Knowledge of your current subscription plan
- Ability to locate and select "Cancel plan" in the account menu
- Contact information for support (email, contact form, or live chat) in case you encounter issues: support@ultraantivirus.com
- Billing information (such as the payment method used), if required for verification during manual support cancellation
We've actually written a step by step guide on how to get a refund from UltraAV. Check it out!
The Easiest Way to Cancel UltraAV
If you’re frustrated trying to cancel your subscription, membership, or bill from UltraAV—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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