Uniqlo Canada is a clothing company that offers a wide range of affordable and high-quality apparel. They provide online shopping with options like Click & Collect, where you can order online and pick up in-store for free. The Uniqlo app gives you access to special discounts, notifications about deals and new products, and helps you manage your shopping easily. If you see charges from Uniqlo, they are usually for purchases made online or in-store, and they handle billing and payments through your usual payment methods without any subscription or recurring billing service.
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Based on customer reviews on Trustpilot, refunds and subscription cancellations at Uniqlo Canada can take a long time, often around 28 days, with reported slow customer service and delays. The process appears to involve return shipping fees and no option for in-store refunds, making cancellation moderately difficult for consumers.
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On average, it takes
28 days
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minutes to cancel a Uniqlo Canada subscription.
How to Cancel Uniqlo Canada: Step by Step
If you purchased through Uniqlo.ca:
- Log in to your Uniqlo account using your email and password.
- Navigate to the section for membership or subscription management.
- Click on the "Withdrawal from membership" option.
- Read and agree to Uniqlo’s TERMS OF USE and PRIVACY POLICY by checking the appropriate box.
- Click the WITHDRAWAL button to complete the cancellation process.
- Be aware it may take some time to reflect the change on the Uniqlo app and website.
- If you change your mind, you will need to set up your account again.
Tips & Tricks for Canceling Uniqlo Canada
- Act quickly: Cancel orders or subscriptions as soon as possible; many users report a narrow cancellation window (e.g., within 30 minutes of placing an order).
- Use direct cancellation links: Search newsletters or account emails for an "unsubscribe" or "cancel" link instead of relying on website navigation.
- Contact customer service early: Reach out via phone or chat immediately to increase chances of successful cancellation before processing.
- Be persistent with language: Use clear, firm, and polite language stating you want to cancel immediately and do not want any further charges.
- Escalate if needed: If initial customer service reps are unhelpful, ask to speak to a manager or higher authority.
- Document your attempts: Keep screenshots or emails showing your cancellation requests and any responses from Uniqlo.
- Time your cancellations: Try to cancel early in the day or early in the billing cycle to avoid complications.
- Check payment method policies: Some users suggest canceling payments through your bank or card issuer as a last resort if Uniqlo doesn't honor cancellation requests.
- Avoid returns labeled as cancellations: Cancellation within the allowed window is preferable to returns which may incur fees.
Uniqlo Canada Customer Service Info
If you need assistance, here's how you can get in touch with Uniqlo Canada's support team.
Cancel Uniqlo Canada Script
Script
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Hello Uniqlo Canada Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to a change in my financial circumstances, I find it necessary to discontinue my membership at this time.
I appreciate the services provided and hope to return in the future. Thank you for your understanding and assistance with this matter.
Best regards,
Frequently Asked Questions
Uniqlo Canada allows order cancellations within 30 minutes of placing the order via your account on their website or app. If the cancellation window has passed, you can contact customer service for assistance, but cancellation is unlikely, and you may need to return the item once received. Charges are not applied until shipping, and any pre-authorizations on your card will be removed within 3-5 business days.
To cancel or unsubscribe from the Uniqlo Canada newsletter, you do not need your password. You can simply click the "Unsubscribe" button at the bottom of any newsletter email you received to submit your request, or fill out the unsubscribe field on their newsletter subscription page. However, if you want to delete or close your Uniqlo account entirely, you will need to log in with your email and password. For password issues, you can reset your password here: https://www.uniqlo.com/ca/en/account/password/reset.
- Website or app functionality issues: Difficulty in placing orders or using memberships online.
- Order cancellations due to stock unavailability: Items being out of stock leading to order cancellations.
- Discrepancies between web and app pricing: Customers find differing prices which causes dissatisfaction.
- Poor user experience with website redesign: New site design causing frustration and preventing purchases.
- Receipt tracking issues: App not properly tracking purchases or receipts leading to refund and return challenges.
- Membership system incompatibility: Different systems in different countries preventing membership benefits from being applied online.
- Temporary payment blocking: Placing multiple orders in a short time can temporarily block cards in their system.
- Customer service and refund delays: Customers wanting refunds due to cancelled orders or purchase dissatisfaction.
- Concerns about product quality: Comparison of products between regions leading to dissatisfaction.
Uniqlo Canada generally allows you to cancel or return orders, but be aware there is a $9.90 + tax return fee per package that will be deducted from your refund. Shipping costs are only refunded if items are faulty or if the order is cancelled within 30 minutes of purchase. There do not appear to be any subscription or membership contracts, lock-ins, or early cancellation fees, but the return fee and non-refundable shipping can be considered hurdles when canceling orders or subscriptions.
Before canceling your Uniqlo Canada membership or account, know that your order history and saved information will no longer be accessible, which means you won't have quick access to past purchases. The account is free and allows for easier shopping by saving your details, so cancelling means you will need to enter these details anew if you decide to return. Cancellation may take some time to fully process on their app and website. If you just want a break from communications, you can unsubscribe from newsletters without closing your account, preserving your order history and saved preferences.
- Email address associated with your Uniqlo Canada account or newsletter subscription
- Password to log into your Uniqlo Canada account (for account or membership cancellation)
- Agreement checkbox confirmation to Uniqlo's Terms of Use and Privacy Policy (during account/membership withdrawal)
- Access to your email inbox (to click the "Unsubscribe" link at the bottom of any Uniqlo promotional email, if unsubscribing newsletters)
- Mobile phone with access to SMS (to text "STOP" and cancel Uniqlo promotional SMS)
- Order number and email used for purchase (if cancelling an online or Click & Collect order within 30 minutes of placing the order)
- Ability to visit or call the selected Uniqlo store (if you wish to return a Click & Collect order after the pick-up email is received)
We've actually written a step by step guide on how to get a refund from Uniqlo Canada. Check it out!
The Easiest Way to Cancel Uniqlo Canada
If you’re frustrated trying to cancel your subscription, membership, or bill from Uniqlo Canada—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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