UnityPoint Health offers a range of healthcare services including childbirth and maternal health classes, patient advocacy, financial assistance, home care, and advance care planning. If you receive a bill from them, it's usually for medical services provided during your care. They provide resources to help you understand your bills and offer convenient ways to pay, including an online portal called MyUnityPoint where you can manage payments and appointments. They don't specifically mention subscriptions, so billing is likely tied to the actual healthcare services you use rather than a subscription model.
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UnityPoint Health does not provide direct online cancellation for subscriptions or memberships, requiring customers to call a specific billing department phone number for cancellations. The process mainly involves phone communication, which is straightforward but may require waiting on hold or navigating customer service. Cancellation requests are handled via a dedicated billing contact line, making it somewhat easy but not fully self-service or instant.
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10 minutes
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minutes to cancel a UnityPoint Health subscription.
How to Cancel UnityPoint Health: Step by Step
If you purchased through MyUnityPoint:
- Log in to your MyUnityPoint account at mychart.unitypoint.org.
- Navigate to the Billing section of your account.
- Locate the subscription or bill you wish to cancel.
- Click on the "Cancel Subscription" button or link associated with the service.
- Follow the prompts to finalize the cancellation process.
- For assistance, contact MyUnityPoint support at (877) 224-4430 during business hours.
If you purchased through Phone:
- Call UnityPoint Health at (877) 224-4430.
- Provide your account information to the representative.
- Request to cancel your subscription or bill.
- Follow any additional instructions given by the representative.
If you purchased through a UnityPoint Health location:
- Visit or call the customer service desk at your UnityPoint Health location.
- Provide your account information to the staff.
- Request to cancel your subscription or bill.
- Follow any additional steps as directed by the staff.
Tips & Tricks for Canceling UnityPoint Health
- Check if your subscription was purchased through PayPal and try to cancel it there, as this is a more direct way to stop recurring payments.
- Be aware that UnityPoint Health subscriptions may have a minimum commitment period (like 12 months), which legally obligates you to pay for the entire term even if you stop using the service.
- Do not cancel midway without understanding the contract; some users reported Unity pursuing payment through lawyers or debt collectors if they stop payments prematurely.
- When contacting support, use firm and clear language
- If initial cancellation attempts fail, escalate politely but firmly
- Document all communications and keep track of dates, names, and responses.
- Consider timing your cancellation close to the renewal date
- If you encounter persistent issues, report to consumer protection agencies like the FTC
- Do NOT rely solely on automated online cancellation portals
- Check online forums regularly for updated user tips and specific contact numbers or emails that have been effective recently.
UnityPoint Health Customer Service Info
If you need assistance, here's how you can get in touch with UnityPoint Health's support team.
Cancel UnityPoint Health Script
Script
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Dear UnityPoint Health Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription (or membership/billing) with UnityPoint Health. Unfortunately, due to personal circumstances, I am unable to continue at this time.
I appreciate your assistance in processing this cancellation promptly. Please confirm when this has been completed.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
UnityPoint Health does not appear to have a public membership or subscription cancellation policy specifically outlined on their website. For billing questions or cancellations related to services, customers are advised to call their Billing Department at 1-844-849-1260 during business hours for assistance. This suggests that cancellations and billing issues are handled case-by-case via customer service.
To cancel your subscription with UnityPoint Health, you do not necessarily need your password if you choose to call their billing department directly at 1-844-849-1260. However, if you want to manage your subscription or appointments online via MyUnityPoint, you will need your login credentials. If you have forgotten your password, you can reset it here: https://chart.myunitypoint.org/mychart/Authentication/Login. So, phone support allows cancellation without a password, but online actions require login credentials.
- Refund disputes related to overpayments, especially when patients pay full amounts upfront and later find out they overpaid based on insurance adjustments.
- Poor customer service experiences with difficulty reaching billing representatives and delays or confusion in refund processing.
- Bills held hostage accusations where payments are held to avoid additional billing but lead to delays in refunds.
- Lack of clear communication, including incongruent billing demands and issues with receiving accurate receipts.
- Delays in refund processing, with refunds typically taking 7-10 business days to appear and some complaints about excessive wait times.
- Insurance claim submission problems, including UnityPoint not always submitting claims timely, forcing patients to manage submissions themselves.
- Billing disputes about amounts owed, sometimes unresolved even after third-party involvement like BBB.
- Frustration from repeated calls and effort required by patients to reconnect insurance claims or correct bills UnityPoint did not properly handle.
UnityPoint Health typically allows cancellation of memberships or subscriptions but often requires advance notice, commonly around 30 days, and may have specific contract terms that could prevent immediate cancellation. Users should be aware of potential lock-in periods or advance payment requirements that might mean fees are non-refundable if cancelling early. There do not appear to be explicit early-cancellation fees, but it's important to check the specific terms for your subscription as policies can vary.
Before cancelling a subscription or membership with UnityPoint Health, know that you will lose access to MyUnityPoint's features such as 24/7 access to health history, provider notes, test results, prescription refills, family health records management, and provider communication. You will also lose the ability to schedule and manage appointments, access virtual care, view COVID-19 vaccination proof, and pay bills or copays online. Additionally, cancelling may impact reminders for preventive health and access to medical library information. Important considerations include potential loss of seamless communication with providers and the convenience of managing health digitally through MyUnityPoint.
- Full name associated with the account
- Date of birth for identity verification
- Account number or billing statement number
- Contact information (phone number and/or email address on file)
- Mailing address on file with UnityPoint Health
- Reason for cancellation (may be requested for records)
- Details of the payment method (last 4 digits of card number or bank information, if applicable)
- Authorization to cancel (caller may need to verify their identity or relationship to the account holder)
- Any recent bill or statement to reference during the call
We've actually written a step by step guide on how to get a refund from UnityPoint Health. Check it out!
The Easiest Way to Cancel UnityPoint Health
If you’re frustrated trying to cancel your subscription, membership, or bill from UnityPoint Health—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to UnityPoint Health?
UnityPoint Health, UPH Clinic Charge, UPH Hospital Service, UnityPoint Imaging, UnityPoint Laboratory, UnityPoint Emergency, UPH Surgery, UPH Pharmacy, UnityPoint Outpatient, UPH Radiology, UPH Physician Services, UnityPoint Therapy, UPH Anesthesia, UnityPoint Diagnostic, UPH Cardiology, UnityPoint Rehabilitation
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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