University Pointe, managed by American Campus Communities, is a student housing community that offers fully furnished apartments near Texas Tech University. They provide a convenient way for residents to pay rent online through their Resident Portal using credit cards, debit cards, or ACH payments. Payments are typically made monthly, and the system helps residents keep track of their rent easily. If you're getting billed by them, it's usually for your monthly apartment rent and related fees.
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Canceling the subscription or autopay for University Pointe Rent Payment is relatively easy as it can be done entirely online through the Community Portal interface. The process involves just a few clicks to find the recurring payment and cancel it with confirmation required, so it is straightforward and user-friendly.
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minutes to cancel a University Pointe Rent Payment subscription.
How to Cancel University Pointe Rent Payment: Step by Step
If you purchased through AmericanCampus.com:
- Log into your Resident Portal:
Go to the [American Campus Resident Portal](https://www.americancampus.com/student-apartments/tx/college-station/the-callaway-house/cancellation-and-refund-policy) and sign in with your account credentials. - Access the Relet Request:
If you wish to cancel your lease and it is not for the specific reasons outlined in their cancellation policy, navigate to the section for submitting a Relet request. - Find a Replacement: It is your responsibility to find another student to take over your lease.
- Complete the Relet Form: Fill out the necessary information in the Relet section to be placed on the relet list.
- Pay the Relet Fee: A $300 re-let fee will be charged at this time.
- Wait for Relet Processing:
The management will process your request on a first-come, first-served basis; completion does not guarantee your space will be relet. - Check Lease Terms:
Review the lease agreement for the detailed cancellation policy and other clauses that apply. - Contact Customer Service:
If you have difficulties or need assistance, reach out to the [Customer Service](https://www.americancampus.com/student-apartments/tx/college-station/the-callaway-house/cancellation-and-refund-policy) department for guidance.
Tips & Tricks for Canceling University Pointe Rent Payment
- Give a 30-day notice and submit a formal lease break form as required by University Pointe.
- Prepare to pay a lease break fee of 1.5 times the rent or until a new tenant takes over, but not both, according to Oregon law (cite Oregon Statute 90.302).
- Document all communications with University Pointe staff in writing to avoid misunderstandings or disputes later.
- Be aware that the management can be disorganized, unknowledgeable, and sometimes rude, so stay patient and persistent.
- Contact a tenant rights lawyer if necessary and consider reaching out to the PSU Dean of Student Life Office for support if you are a student.
- Ignore front desk staff misinformation and insist on getting policy clarifications in writing.
- Expect to pay a $200 cancellation fee and know that University Pointe may expect you to find a new tenant yourself.
- Timing is key: submit everything well before your planned move-out date to avoid extra charges.
- Use firm, clear language: state your intention to break the lease per the lease terms and cite your rights under Oregon law if challenged.
- If paying via ACH or online platforms like Bilt, attempt to cancel payment before it processes; manual pre-authorization monthly payments may offer a chance to halt payments if timed correctly.
- Escalate issues by requesting to speak with higher-level management or legal representatives when front-line staff cannot resolve your concerns.
- Share your experience and seek advice on forums like Reddit to find current effective tactics.
University Pointe Rent Payment Customer Service Info
If you need assistance, here's how you can get in touch with University Pointe Rent Payment's support team.
Cancel University Pointe Rent Payment Script
Script
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Dear University Pointe Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my rent payment subscription. Due to personal circumstances, I am unable to continue with my current living arrangements and thus need to discontinue my subscription.
I appreciate your attention to this matter and would like to ensure that my cancellation is processed promptly. Please let me know if you require any further information from my end.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
To cancel your subscription or lease payment for University Pointe via americancampus.com, you do need to have access to your account which generally requires your password. Cancellation typically involves providing written notice and documentation to the leasing manager. There is phone support available at 512.732.1000 for assistance, but cancellations are not noted as being possible without account verification. If you need to reset your password to access your account, you can do so here: https://mycommunity.americancampus.com/_nc_external/identity/ui/login/ForgotPasswordInterstitial .
- Denial of admission to College Station Area College or University (before May 1st)
- Decline of acceptance to College Station Area College or University (before May 1st)
- Cancellations after May 1st require finding a replacement tenant (re-let) and paying a $300 re-let fee
- Desire to receive refund of fees when not admitted or waitlisted before May 1st
- Concern about non-refundable application and administrative fees which cannot be refundedfor most cases
University Pointe has several policies that can make canceling your rental challenging. Deposits are non-refundable after 3 days of signing the lease, and you must sign the lease within 48 hours of deposit payment. Early termination requires paying an early termination fee of up to 2 months' rent, plus any current rent and fees, and you must provide at least 30 days written notice; failing that could result in additional charges. Your deposit will not be applied to early termination fees and will only be refunded after your account is fully paid and you have vacated. Essentially, you are locked into contracts with potential substantial fees if you cancel early, so be cautious before committing.
Before cancelling your University Pointe rent payment, be aware that cancelling autopay is simple through the resident portal, but you will lose the convenience of automatic monthly rent payments. Make sure to review your lease agreement for any termination fees or penalties, as breaking your lease early may have financial consequences. Additionally, cancelling your rent payments means you will no longer have access to the benefits and services tied to your residency, such as maintenance requests and community amenities. It's important to contact University Pointe management directly to understand all implications before making any cancellations.
- Full name of the leaseholder or account holder
- Property name, city, and state (University Pointe, Portland, OR)
- Unit or apartment number (if applicable)
- Contact information (email and/or phone number on file)
- Lease agreement number or resident account number (if available)
- Reason for cancellation (e.g., denied or declined university admission, moving out, other)
- Supporting documentation for your reason (e.g., admission denial communication, proof of move-out, "Applicant Information Profile" page)
- Written cancellation notice, typically required in advance (e.g., 30 or 60 days)
- Request for relet and relet fee payment (if you cannot cancel, and need to transfer lease responsibility)
- Verification of identity (matching details to account/lease records)
We've actually written a step by step guide on how to get a refund from University Pointe Rent Payment. Check it out!
The Easiest Way to Cancel University Pointe Rent Payment
If you’re frustrated trying to cancel your subscription, membership, or bill from University Pointe Rent Payment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to University Pointe Rent Payment?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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