Tacoma Public Utilities offers an easy way for customers to manage and pay their utility bills online through their portal called MyAccount. Customers can view their bills, track energy and water use, sign up for paperless billing, make payments by credit/debit card or bank account, and even set up AutoPay. They also offer a Budget Billing plan where customers pay a consistent monthly amount calculated from their usage over the past year, making payments predictable. Additionally, there are options for payment assistance and donations to help low-income customers, and collections are handled by third-party agencies if bills are unpaid.
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Cancelling or stopping utility bill service with Tacoma Public Utilities can be done easily either online or by phone with clear instructions and no fees involved, making it a straightforward process for consumers.
Estimated Time
On average, it takes
5 minutes
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00
minutes to cancel a Utility Bill Payment subscription.
How to Cancel Utility Bill Payment: Step by Step
If you purchased through Tacoma Public Utilities:
- Visit the Tacoma Public Utilities website at mytpu.org.
- Log in to your account using MyAccount. If you do not have an account, create one first.
- Navigate to the "Start or Stop Service" section.
- Select the option to stop service.
- Provide the following information:
- Date you need the service turned off.
- Your mailing address (where the final bill will be sent).
- Submit your request to stop the service.
Alternatively:
- Call Tacoma Public Utilities customer service at 253-502-8600.
- Provide the representative with the information mentioned above.
- Confirm the cancellation request with the representative.
Tips & Tricks for Canceling Utility Bill Payment
- Use moving as an excuse to quickly cancel any service or utility provider over the phone with agents prone to haggle.
- No need to provide an exact address or zip code, but having some info ready can speed up the process.
- Claim all residents are moving out, or just yourself, to justify cancellation.
- You don’t have to give a lease or moving date; say you’re comfortable with whatever shutoff date will be set to stop further billing.
- If it’s a large utility like gas, water, or electric, say you’re moving to a different state to push for quicker cancellation.
- Use a roommate’s phone number to try and secure any new customer deals if starting fresh someplace else.
- When asked if you’re sure, say you’ve signed a lease requiring a different provider to strengthen your reason.
- Make sure to pay the final bill to avoid future issues or extra charges.
Utility Bill Payment Customer Service Info
If you need assistance, here's how you can get in touch with Utility Bill Payment's support team.
Cancel Utility Bill Payment Script
Script
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Dear Utility Bill Payment Team,
I hope this message finds you well. I am writing to request the cancellation of my utility bill payment subscription. Due to recent changes in my financial situation, I can no longer sustain this subscription and would like to stop any further charges.
I appreciate your assistance in processing this request promptly. Please confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
The City of Tacoma does not explicitly state a membership, subscription, or cancellation policy for utility bill payments on their public-facing websites. Generally, utility services are subject to termination upon failure to pay bills, and refunds of deposits are processed after final payments when services are closed. For precise details, customers are advised to contact Tacoma Public Utilities directly.
To cancel your Utility Bill Payment subscription with Tacoma Public Utilities, you do not necessarily need your password. You can stop your service by calling customer service or using the online portal. However, if you want to manage your account or cancel the subscription online via MyAccount, you will need your password. If you have forgotten your password, you can reset it here: https://www.cityoftacoma.org/gateway/RecoverPasswordByEmail.aspx
- Non-payment of utility bills
- Outstanding statutory utility liens against the service premises
- Unauthorized connection, reconnection, or use of utility services
- Outstanding holds due to debts or code violations, safety concerns, or illegal activities
- Default on energy conservation loan agreements
- Failure to pay utility service surcharges mandated by ordinance
- Requirement for payments via cash, money order, or certified check
- Failure to establish or pay an Approved Payment Agreement
- Past fraud or illegal activity related to utility services
- Unpaid charges and fees on closed accounts leading to collections
- Billing disputes unresolved within required timelines
- Misconduct or threats to employee safety leading to termination
- Failure to provide security deposits or adequate payment assurances due to poor payment history
- Multiple returned payments or disconnections within 12 months
- Use of life sustaining equipment dependent on utility service (considered before disconnection)
- Fraudulent or illegal activities incurring additional collection costs
When paying utility bills with the City of Tacoma, be aware that there are several fees that can occur upon cancellation or nonpayment, such as reconnection fees ranging from $12 to over $260 depending on the time and type of service. Also, some rate schedules have a minimum one-year lock-out period before you can transfer or cancel service without complications. Late payment fees apply monthly if bills are unpaid beyond 24-30 days, and service disconnection can happen if payments are not made or satisfactory arrangements are not set up. Therefore, while you can cancel service, there can be costly fees and potential contract-like lock-out periods to watch for.
Before cancelling your utility services with Tacoma Public Utilities, know that there are no fees to stop service. You can cancel online via MyAccount or by calling customer service. You must provide the date to turn off the service and a mailing address for the final bill. Residential service stops require at least one business day notice, while business services require 30 days' advance notice. Keep in mind deposits are refundable after 12 months of good payment history; non-payment may lead to disconnection and reconnection fees if service is restored. During extreme heat, reconnections might happen faster but fees still apply.
- Account holder's full name
- Service address (where the utility service is being provided)
- Date you need the service turned off
- Mailing address (where the final bill will be mailed)
- Account number (if available, for faster processing)
- Phone number or email address associated with the account
- Reason for cancellation/stop service (if required)
We've actually written a step by step guide on how to get a refund from Utility Bill Payment. Check it out!
The Easiest Way to Cancel Utility Bill Payment
If you’re frustrated trying to cancel your subscription, membership, or bill from Utility Bill Payment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Utility Bill Payment?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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