Diversified Technology offers managed utility billing services that handle everything from importing meter readings to emailing or mailing bills based on customer preferences. They also process payments through a dedicated lockbox or online portal and manage late payment and shut-off notices. Customers might see bills from them because they help utilities manage billing and customer service, saving costs and making the process easier for utilities. They also provide options to customize services, like just printing and mailing bills or managing payments, depending on what the utility needs.
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It is relatively easy to cancel a subscription by sending an email with 'opt-out' in the subject line to the provided email address, with no complicated steps or requirements mentioned, but it requires finding the proper contact and sending a clear message.
Estimated Time
On average, it takes
30 minutes
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minutes to cancel a utility service subscription.
How to Cancel utility service: Step by Step
If you purchased through Credit Card:
- Log in to your account on diversifiedtechnology.com.
- Navigate to the 'Billing' section from the main menu.
- Locate your current subscription and select it.
- Click on the 'Cancel Subscription' button.
- Follow the prompts to confirm your cancellation.
- You will receive a confirmation email regarding the cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to 'Settings' and select 'Payments'.
- Under 'Manage your payments', click on 'Manage pre-approved payments'.
- Find Diversified Technology in the list and select it.
- Click on 'Cancel' to stop the subscription.
- Check your email for a cancellation confirmation from PayPal.
If you purchased through Direct Bank Transfer:
- Contact Diversified Technology's customer support at 800-537-8903.
- Request cancellation of your subscription.
- Provide any necessary information for verification.
- Confirm the cancellation with the representative.
- Request a confirmation of cancellation by email.
If you purchased through Customer Service:
- Locate the customer service contact details on diversifiedtechnology.com.
- Call the customer service team at 800-537-8903.
- Ask to speak about cancelling your subscription.
- Provide the necessary details when prompted.
- Confirm your cancellation request.
- Request email confirmation of your cancellation.
Tips & Tricks for Canceling utility service
- Use "moving" as an excuse: Claim you or all residents are moving to a location outside their service area or out of state to expedite cancellation.
- Do not provide unnecessary details: No need to give actual address or lease dates; just say you want service stopped immediately and you are comfortable with the shutoff date to avoid further charges.
- Use firm and clear language: When asked if you're sure, firmly state you've signed a lease with another provider or you no longer want the service.
- Switch phone numbers: If re-subscribing, use a different phone number than previously associated to try to get new customer deals.
- Call ahead and schedule disconnection: For utilities tied to home sale, call ahead to schedule disconnection on closing day to avoid extra charges.
- Be persistent and keep records: Keep paper trails of communications, emails, or forms submitted in case of disputes or bill issues.
- If stuck, escalate: Contact local utility commissions, public works, or town halls to file complaints if the company refuses to cancel.
- Avoid turning off service before closing date: For home sales, utilities should stay on until escrow closes to avoid issues.
- Pay final bill promptly: Ensure final payment is complete to avoid late fees, collections, or blacklist.
- Use online forms carefully: If cancellation is accepted only via online forms, fill out carefully and completely; follow up if rejected.
utility service Customer Service Info
If you need assistance, here's how you can get in touch with utility service's support team.
Cancel utility service Script
Script
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Dear Diversified Technology Team,
I hope this message finds you well. I would like to request the cancellation of my subscription with Diversified Technology due to changing circumstances that no longer require the service. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
The membership, subscription, or bill cancellation policy for utility services varies by provider but often includes terms such as cancellation fees for ending fixed-term contracts early, or a requirement for advance notice (e.g., 30 days) for cancellation without fees. Specific policies should be checked directly with the service provider for accurate details.
You do not necessarily need your password to cancel your subscription with Diversified Technology. If you encounter any issues while trying to opt-out or cancel, you can simply send an email to dbs@diversifiedtechnology.com with "opt-out" in the subject line and explain your problem in the email body. This method allows you to cancel without requiring a password. However, if you need to reset your password, you may need to contact their support directly as there is no clear automatic password reset URL available.
- High costs or price increases making the subscription unaffordable or no longer worthwhile.
- Poor customer service or dissatisfaction with how issues are handled.
- Lack of perceived value, where the service does not meet expectations or deliver promised benefits.
- Competitor offers or better alternatives available elsewhere.
- Temporary need fulfilled, such as signing up just for a free trial or a short-term requirement.
- Complexity or difficulty in using the service, causing frustration.
- Changes in personal circumstances like moving house, financial constraints, or lifestyle changes.
- Unwanted automatic renewals or unclear billing practices.
- Content dissatisfaction in services providing media or information.
- Economizing due to economic conditions, leading customers to cut back on non-essential expenses.
Utility service subscriptions often have contracts with early termination fees or lock-in periods that can prevent you from canceling your membership or subscription at any time without penalty. You may encounter contracts that require you to fulfill a minimum term or pay fees if you cancel early. It's important to carefully review the terms for any such fees or lock-ins before signing up, as these conditions can be a costly hurdle when trying to stop the service.
Before cancelling a subscription, membership, or utility service through Diversified Technology, be aware that you will lose access to features such as detailed utility billing management, digital work orders, and managed billing services. It's important to consider that cancellation may involve processing final bills and potentially losing customer support services provided via a dedicated toll-free phone number. Make sure to resolve any outstanding balances to avoid service disruptions or penalties. Always check the specific terms related to your service agreement prior to cancellation.
- Full name associated with the account
- Account number or customer number
- Service address for the subscription or utility
- Billing address if different from service address
- Phone number on record
- Email address on record
- Company name (for business accounts)
- Type of service or product being canceled
- Date for cancellation (desired service termination date)
- Reason for cancellation (if required)
- Identification or verification details (e.g., last four digits of ID or other verification required)
- Recent meter reading (for utility billing)
- Forwarding address for final bill or deposit return
- Security deposit details (for reimbursement, if applicable)
- Any outstanding balance information or payment method on file
We've actually written a step by step guide on how to get a refund from utility service. Check it out!
The Easiest Way to Cancel utility service
If you’re frustrated trying to cancel your subscription, membership, or bill from utility service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to utility service?
Diversifiedtechnology.com does not publicly list specific statement descriptors for utility service charges on their website or related resources. Without direct access to their billing statements or internal documents, I cannot provide the exact descriptors. Common utility billing descriptors in the industry might include terms like 'Utility Service Charge,' 'Electricity Charge,' 'Water Usage Fee,' 'Sewer Charge,' 'Waste Disposal Fee,' but these are generic and not confirmed for diversifiedtechnology.com.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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