Venterra Real Estate is a team of local real estate professionals in Colorado Springs who help people buy and sell homes. They offer an easy-to-use search tool on their website where you can find homes for sale from different companies in the area. The company focuses on personal service, helping clients directly through the home buying and selling process. There is no information on their website about any subscriptions or regular billing to consumers, so if you get billed by them, it might be related to specific services after a sale or purchase.
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Users report difficulty in canceling leases or subscriptions with Venterra Real Estate, citing high penalties, lack of clear cancellation processes, and poor communication. The process often involves disputes and unexpected charges, making it moderately hard for consumers to cancel.
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30 minutes
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minutes to cancel a Venterra Real Estate subscription.
How to Cancel Venterra Real Estate: Step by Step
If you purchased through Venterra SMARTHUB:
- Open the Venterra SMARTHUB app or website.
- Navigate to the payment or billing section.
- Send an email to smarthub@venterraliving.com, mentioning the unused account or lack of prior renewal notice.
If you purchased through PayPal:
- Log in to PayPal.
- Go to "Activity" and find the relevant payment.
- Report the problem, stating it was unauthorized or service was not received.
If you purchased through ACH direct drafts or in-person payments:
- Contact Venterra Realty directly via their support email or phone.
- Request cancellation and provide details about the payment and service issues.
Follow-up:
- After your cancellation request, wait for a response and follow any instructions provided by Venterra Realty support.
Tips & Tricks for Canceling Venterra Real Estate
- Give at least a 60-day advance notice when intending to move out or cancel, as Venterra requires this formally via a “Notice of Intent to Move Out” form.
- Expect significant early termination fees - users report fees up to 4 months’ rent if breaking the lease early, regardless of notice.
- Clarify fee breakdowns with leasing office because some users reported paying equal fees with or without the notice, and clauses may be unclear.
- Be very detailed and insistent in communications with leasing agents and escalate if needed, as company may try to enforce fees strictly.
- Request fee and lease clause documentation in writing to have clear proof and possibly dispute unclear or excessive charges.
- Attempt to negotiate by asking about re-letting possibilities or subletting options to decrease costs.
- Time your cancellation near the lease end date if possible, since fees and penalties are lower or waived if lease runs full term w/ proper notice.
- Pay attention to your lease contract’s "Default by Resident" clause to understand your liabilities.
- Use firm but polite language emphasizing you understand your rights and lease terms to avoid escalating disagreements.
- If disputes arise, escalate to management or external agencies like tenant rights organizations or Better Business Bureau for resolution.
Venterra Real Estate Customer Service Info
If you need assistance, here's how you can get in touch with Venterra Real Estate's support team.
Cancel Venterra Real Estate Script
Script
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Dear Venterra Real Estate,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to continue with the service at this time.
I would appreciate confirmation of my cancellation and any final billing statements, if applicable. Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Venterra Real Estate requires tenants to provide a 60-day advance notice prior to the end of their lease contract if they intend to move out. There is no specific publicly stated policy on membership, subscription, or billing cancellations as Venterra primarily operates on a lease contract basis.
To cancel your subscription with Venterra Real Estate at venterrahomes.com, you likely need your password as account login is required. They do not appear to offer cancellation via unauthenticated phone or chat support. If you have forgotten your password, you can reset it using their password reset page here: https://www.venterrahomes.com/login/ where you can enter your registered email to receive a reset link.
- Smoke odor in apartments causing health issues like asthma and unpleasant living conditions.
- Non-refundable deposits charged despite disputes and no reimbursement provided.
- Unclear and fluctuating pricing leading to financial surprises.
- High early lease termination fees causing customers to want to cancel memberships.
- Unexpectedly high final bills after moving out, leading to dissatisfaction.
- Poor maintenance including flooding and mold issues causing property damage.
- Denial of reimbursement or assistance for damages, personal expenses, or relocation costs.
- Lack of timely and effective communication from management or office staff.
- Use of Venterra's 30-Day Live It. Love It. Guarantee to terminate leases due to dissatisfaction.
- Unresolved complaints and poor customer service resulting in cancellation desire.
Venterra Real Estate typically requires residents to adhere to lease contracts, which include lock-ins. If you break the lease early, you will be responsible for paying 85%-100% of the re-letting fee as well as all rent originally agreed upon, and you will forfeit your security deposit. This means you cannot cancel your subscription or lease without significant costs and penalties, so be wary of early termination fees and notice requirements.
Before cancelling your subscription, membership, or lease with Venterra Real Estate, it's important to know that you should use the self-service cancellation option available through your booking notification email or your Outlook calendar if your reservation is scheduled. If you encounter any issues, contacting the property directly is advised. Additionally, Venterra offers a 30-Day Live It. Love It. Guarantee™, allowing residents to move out within the first 30 days if they are unsatisfied for any reason. Keep in mind that cancelling your lease means losing access to the apartment and associated services from Venterra. Make sure to review any specific cancellation policies provided in your booking details for potential fees or conditions.
- Account or Lease Information (such as your name, address, and apartment number)
- Email used for registration or communication
- Proof of identity (such as a photo ID or lease agreement, if required)
- Reason for cancellation or termination (if required in communications)
- Notice period specified in your lease or agreement
- Written request or formal notice to property management or support
- Clearing outstanding balances and paying applicable fees (such as early termination or late fees)
- Unsubscribe link in marketing emails or changing communication preferences in your online account (for emails/newsletters)
- Contacting Venterra Real Estate directly if other methods do not work
We've actually written a step by step guide on how to get a refund from Venterra Real Estate. Check it out!
The Easiest Way to Cancel Venterra Real Estate
If you’re frustrated trying to cancel your subscription, membership, or bill from Venterra Real Estate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Venterra Real Estate?
Venterra Real Estate charges could show up on your statement as Security Deposit, L.O.O.P. Advantage, Non-Refundable Reservation Fee, Deposits, first month’s rent.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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