Verizon Financial Services mainly handles billing and payments for Verizon customers, especially for mobile services. They offer easy ways to view and pay your bill online, set up automatic payments, and go paperless to get bill discounts. You can also manage your account, make payment arrangements, and see your usage details. Essentially, if you have a Verizon mobile service, this is where you manage your payments and subscriptions so you don't lose service.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancelling a Verizon subscription or line requires account owner verification and may be done via call, website, or chat, with some conditions like paying device balances. The process is fairly straightforward but involves necessary steps that prevent it from being extremely easy or hard.
Estimated Time
On average, it takes
10 minutes
00
00
minutes to cancel a Verizon bill subscription.
How to Cancel Verizon bill: Step by Step
If you purchased through My Verizon:
- Go to the My Verizon website and sign in to your account.
- Navigate to the Account section and select +play.
- Click on Manage at the top.
- In the Active section, find the subscription you wish to cancel and click Manage below it.
- Click on Cancel subscription.
- Review the cancellation information and click Remove to confirm.
If you purchased through Customer Service:
- Call Customer Service at (800) 392-0717, available Monday to Friday, from 7 AM to 9 PM, and Saturday to Sunday, from 8 AM to 9 PM local time.
- Provide the account owner's name, phone number, and Account PIN or the last 4 digits of your SSN for verification.
- Request cancellation of your subscription and follow any additional prompts provided by the representative.
If you purchased through the My Verizon App:
- Open the My Verizon App on your mobile device.
- Sign in with your account credentials.
- Select Account and then +play.
- Tap on Manage.
- Under the Active section, select the subscription you want to cancel.
- Click on Cancel subscription and confirm the cancellation.
Tips & Tricks for Canceling Verizon bill
- Call the Loyalty Department directly at 800-392-0717, available 8 am to 5 pm, as this department specializes in cancellations and can sometimes bypass regular customer service hurdles.
- Port your phone number to another carrier (even prepaid) to automatically close your Verizon account the same day without needing to speak to a Verizon rep.
- Time your cancellation call near the start of your billing cycle and tell Verizon you plan to cancel effective the last day of the cycle to minimize charges.
- Have a competitor's offer ready to mention as leverage; explicitly say you found a better deal elsewhere and are prepared to switch immediately.
- Threaten to cancel rather than negotiate prices; Verizon's pricing is often system-driven and not negotiable, but the threat can sometimes prompt retention offers.
- Be prepared for long calls and reps trying to upsell; remain firm and ask politely but persistently for cancellation.
- If standard reps are unhelpful or uncooperative, escalate by asking to speak to a manager or hold for a supervisor; if refused, call back.
- If escalation within customer service fails, email the CEO at lowell.mcadam@verizon.com explaining your situation and competitor offers; this has led to executive customer service intervention.
- Use firm but polite language emphasizing your intent to cancel and your preparedness to leave, without being confrontational.
- Consider setting up a new account under another family member's name to access promotional offers, then cancel after 6 months and repeat if needed.
- Website and chat options usually do not allow cancellations; phone calls remain the main effective method.
- Verizon rarely negotiates price reductions; expect prices to be mostly fixed unless you qualify for special categories like military, teachers, or bundles.
Verizon bill Customer Service Info
If you need assistance, here's how you can get in touch with Verizon bill's support team.
Cancel Verizon bill Script
Script
Copy
Dear Verizon Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my current subscription with Verizon. Due to unforeseen financial circumstances, I am unable to continue with the subscription at this time.
I appreciate your assistance in processing this request promptly. Please confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Verizon's bill cancellation policy states that cancellation is effective on the last day of the billing cycle in which you request cancellation, meaning you pay for the entire month of service. Any remaining device payment balances must be paid off, and promotional subscriptions end when service does. Final bills include all applicable charges accrued through the termination date, and security deposits may take 30-60 days to be processed for return. For more info, see Verizon's cancellation details here: https://www.verizon.com/support/disconnect-cancel-mobile/.
To cancel your subscription on verizonfinancialservices.com, you generally need to log into your Verizon account, which requires your password. If you have forgotten your password, you can reset it at https://www.verizon.com/forgotpassword. Alternatively, some users might be able to cancel by calling Verizon support or using the chat option on their website, though logging in directly is the most straightforward method. Having your password ready will make the cancellation process smoother and quicker.
- Price Increases without added benefits or value prompting customers to seek cheaper providers.
- Reduction or removal of discounts such as auto pay discounts being cut in half.
- Forced plan changes that make old plans more expensive or remove previously included perks like the Disney bundle.
- Perceived poor customer service including difficulty reaching representatives and unaddressed billing concerns.
- Charges for excessive data usage notices even when usage is minimal or unexpected.
- Trade-in and contract restrictions that discourage switching plans or early cancellation due to loss of credits.
- Service reliability issues and better coverage available with competitors in some areas.
- Lack of loyalty benefits or inconsistent promotions leading to frustration among long-term customers.
- Ending of valued perks like the free streaming +Play service causing loss of centralized subscription management and monthly credits.
- Better offers from competitors such as more data for similar price or better streaming perks.
- Feeling "extorted" or compelled to stay due to restrictive policies and high fees for cancelation.
- Inconvenience and complexity from changes in service bundles and removal of favored features.
Verizon typically doesn't allow immediate cancellation; your cancellation takes effect at the end of your current billing cycle, meaning you will pay for the full month even if you cancel early. If you're under a contract or using device payment plans, you might have to pay early termination fees or settle your remaining device balance immediately upon cancellation. Also, promotional credits may end when you cancel, and fees or restrictions from third-party vendors may apply, so it’s essential to review your specific agreement carefully.
Before canceling your Verizon subscription or membership, consider that the cancellation becomes effective at the end of the billing period, so you'll be responsible for the entire month's charges even if you cancel earlier. You will lose access to any promotional or perk subscriptions tied to your Verizon service, such as Disney+ or Apple Music, though previous subscriptions purchased directly with those providers may reactivate. If you bought devices under promotions like Buy One, Get One (BOGO), those promotions end and device payment credits stop, requiring you to pay any remaining balances on the devices. Additionally, there might be termination fees, you remain liable for usage and other charges up to the cancellation date, and your phone number will be held for 45 days before reassignment, so it's wise to inform contacts and unlink your number.
- Account holder name
- Phone number associated with the account
- Account number (sometimes required for authentication)
- Account PIN or last four digits of the account holder’s Social Security Number
- Billing ZIP code
- Email associated with the account
- Access to My Verizon login (if managing online)
- Authorization as account owner or manager
- Confirmation that all outstanding bills are paid
We've actually written a step by step guide on how to get a refund from Verizon bill. Check it out!
The Easiest Way to Cancel Verizon bill
If you’re frustrated trying to cancel your subscription, membership, or bill from Verizon bill—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Verizon bill?
VERIZON PAYMENTREC, VERIZON PAYMENTRECURRING, VERIZON ONLINE PMT, ACH Debit - Verizon Paymentrec, VERIZONWRLSSAPO VE, VZWIRELESS WALLET VN, PURCHASE VZWRLSS*APOCC VISN, Electronic Withdrawal VERIZON / PAYMENTREC, PURCHASE VZWRLSS*BILL PAY VN, VZWRLSS*APOCC V /FL US CARD PURCHASE, VZWRLSS*APOCC V, Point Of Sale Withdrawal VERIZON BILL PAYMENT VERI, VZWRLSS*MY VZ VW P, VERIZONWRLSS*RTCCR VB, Purchase VZWRLSS*APOCC VISW, VERIZON BILL PAYMENT VERIZON.COM, VERIZON PAYMENTREC 5567015800001 WEB ID: 978339710, Withdrawal VERIZON / TYPE: PAYMENTREC CO: VERIZON, DEBIT VZ WIRELESS VW : VZW WEBPAY, RECURRING VZWRLSSPRPAY AUTOP, PAYMENT VERIZON WEB, PAYMENTREC VERIZON TELEPHONE PAYMENT, POS/Check Card Withdrawal VZWRLSS*PRPAY AUTOPAY, VERIZON DES:PAYMENTREC ID:XXXXX89510001 INDN: CO I, PAYMENTREC VERIZON RECURRING INTERNET, Point Of Sale Withdrawal VZWRLSS*APOCC VISE, POS WD - VZWRLSS*APOCC VISW, VZWRLSS*IVR VB, ACH Electronic Debit - VERIZON PAYMENTREC, POS Withdrawal VZWRLSS*APOCC / VISN, VERIZON/PAYMENT, Verizon Credit VERIZONEPA, POS VZWRLSS*APOCC VISW, VERIZON - Bill Payment, External Withdrawal - VERIZON - PAYMENT, Point Of Sale Withdrawal VZWRLSS*BILL PAY VE, XX5332 RECURRING PYMT VZWRLSS*APOCC VISE FL, PWP*VZWRLSS*APOCC VISE, VISA DDA PUR AP VZWRLSS BILL PAY VN, VERIZON PAYMENTREC URRING, VERIZON WRL MY ACCT VE, ACH Withdrawal VERIZON PAYMENTREC, VERIZON WRL MY ACCT VN, VZWRLSS*BILL PAY VE, VZWRLSS*APOCC VISW, VERIZON WRLS RCCRNG PMTS, VZWRLSS*BILL PAY VN, VZWRLSS*APOCC VISE, VERIZON*RECURRING PAY, VERIZON, EXTERNAL WITHDRAWAL VZ WIRELESS VE - VZW WEBPAY, VZWRLSS*APOCC VISN, VZWRLSS*PRPAY AUTOPAY, VERIZON BILL PAYMENT, ACH WEBRECUR XXXXX0001 VERIZON PAYMENTREC, VERIZON WRLS D2230-01, VERIZON WRLS IVR VW, VERIZON*RECURRING PAY 800-VERIZON, VERIZON WRL MY ACCT VW, EXTERNAL WITHDRAWAL VERIZON / WIRELESS - PAYMENTS, VERIZON*RECURRING PAY 800-VERIZON FL, VERIZONWRLSS*RTCCR VE, VZWRLSS*APOCC VISB, VZWRLSS*BILL PAY VW, VERIZON COMMUNICATIONS INC, VZ WIRELESS VE VZW WEBPAY, VZWRLSS*MY VZ VB P, VZWRLSS*IVR VN, VZWRLSS*MY VZ VE P, VZWRLSS*MY VZ VN P, VZWRLSS*PREPAID PYMNT, VZWRLSS*BILL PA, WEB AUTHORIZED PMT VZ WIRELESS VW, DIRECT WITHDRAWAL, VERIZON PAYMENTREC
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
