Viasat offers home satellite internet service with plans starting around $99.99 per month that include unlimited data, fast internet speeds, and no contracts, making it easy to cancel anytime. They also provide Viasat Voice, an affordable home phone service designed for their network. Customers may see slower speeds if they use way more data than typical, especially during busy times. Billing usually includes a monthly service fee, equipment lease fee, and possible installation charges, explaining why you might see charges from Viasat on your bill.
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Canceling Viasat service requires calling their customer service to speak with an agent, which can take some wait time. Additionally, returning equipment within 30 days to avoid fees and dealing with early cancellation charges adds complexity to the process.
Estimated Time
On average, it takes
20 minutes
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minutes to cancel a Viasat subscription.
How to Cancel Viasat: Step by Step
If you purchased through Viasat's website:
- Log in to My Viasat.
- Navigate to the Plan tab in the main menu.
- Click the CANCEL SUBSCRIPTION button.
- Your billing will stop, and your account will remain open for 90 days for any paid access.
- After 90 days of inactivity, the account will be permanently closed.
If you purchased through Viasat Stream:
- Visit My Viasat to cancel your subscription.
- Alternatively, call 855-463-9333 to speak with an agent who can assist you in removing Viasat Stream from your account.
- No need to return the Viasat Stream Hub upon cancellation.
Tips & Tricks for Canceling Viasat
- Be extremely persistent about the equipment return to avoid a $300 termination fee.
- Keep your tracking number for the returned equipment for at least 4 to 5 months in case they claim non-receipt.
- Cancel early in the billing cycle (preferably right after renewal) to avoid unnecessary charges for the upcoming month, but note some users report no refund for payments already made.
- Clearly state you are switching to another satellite provider if asked, to smooth the cancellation process.
- Prepare for resistance and false information from Viasat reps, such as claims they can't provide tracking details—insist and escalate as needed.
- Return all equipment promptly (router, dish, cabling) using the provided return shipping label; delays in equipment return can cause fees.
- Follow up regularly after cancellation to ensure your account is closed and refunds (if any) are processed.
- Expect potential early termination fees or prorated charges, especially if you cancel before contract end.
- Use firm but polite language during calls, clearly stating your intent to cancel service immediately to avoid further billing.
- Escalate to supervisors if initial customer service reps are unhelpful or provide conflicting information.
- Start cancellation process at least a week before your desired end date to accommodate delays in processing and equipment return handling.
Viasat Customer Service Info
If you need assistance, here's how you can get in touch with Viasat's support team.
Cancel Viasat Script
Script
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Dear Viasat Customer Service,
I am writing to request the cancellation of my subscription with Viasat due to my current financial circumstances. I would appreciate it if you could process this cancellation at your earliest convenience and provide me with written confirmation that includes the final date of my service.
Thank you for your attention to this matter.
Best regards,
[Your Name]
Frequently Asked Questions
Viasat allows customers to cancel their subscription anytime by written or telephone notice, subject to payment of any applicable Termination Fee and charges for the billing cycle in which termination occurs. Customers are responsible for the full monthly service fees for any month in which service was provided, with no pro-rata refunds for prepaid fees unless required by law. Termination requests take up to five business days to process, and Viasat does not accept cancellations via email or chat. Additionally, if a monthly fee increase exceeds 25%, customers may cancel without a Termination Fee within 30 days of the statement showing the increase.
To cancel your Viasat subscription, you do need to have your password as you must log into your My Viasat account to manage and cancel your subscription. If you have forgotten your password, you can reset it by going to the My Viasat login page and clicking "Forgot your Password." You'll enter your email, receive a validation code via email or phone, and then create a new password to log in and proceed with cancellation. The password reset can be done here: https://my.viasat.com.
- Terribly slow speeds, making it hard for multiple users to use the internet simultaneously.
- No prorated refunds upon cancelling; charges for full month; equipment collection fees after cancellation; poor customer service.
- High cancellation charges including significant fees for contract termination and equipment return.
- Service interruptions during rain and snow causing disconnection.
- Contract issues such as being stuck in long-term contracts with expensive early termination fees.
- Misleading monthly bill increases and unexpected fee charges.
- Equipment installation and return issues requiring customers to climb roofs or face extra charges.
- Unreliable service resulting in inability to stream without buffering, slow internet, and frequent outages.
- Poor customer service including long hold times, rude representatives, unhelpful scripted responses, and difficulty resolving issues.
- Billing during no-service period or after cancellation due to equipment return delays.
- Expensive monthly fees with limited data usage and unsatisfactory service quality.
- Refusal to waive cancellation fees despite ongoing service problems and equipment issues.
- Indifference to customer dissatisfaction and lack of compensation for poor performance.
- Installation delays and uncredited outages affecting service availability.
- Service working only a small portion of time even after technician visits.
Viasat requires a minimum service term of 24 months, and if you cancel your subscription before the end of this contract, you will incur an early termination fee of $15 for each remaining month. Essentially, you can cancel at any time, but be aware that this lock-in and the associated fees act as a financial penalty for early cancellation. This is a key pain point to consider before subscribing.
Before cancelling a Viasat subscription, keep in mind that you will lose access to your internet service after the contract ends, including any current data caps and speed benefits tied to your plan. You may incur early termination fees if you cancel before your contract is up, although there are exceptions like relocation or military orders. You are required to return Viasat equipment to avoid additional charges. Also, after cancellation, you will lose access to Viasat customer support for your service, and final billing will include any outstanding fees.
- Account number associated with your Viasat subscription
- Email address or username used on your Viasat account
- Personal identification to verify account ownership (may be required during phone or email verification)
- Reason for cancellation (may be requested)
- Return of leased equipment such as modem, power cord, and TRIA from the satellite dish
- Following equipment return instructions provided by Viasat and shipping equipment within 30 days
- Understanding of any early termination fees if canceling during a contract
- Current contact phone number for confirmation and further instructions
We've actually written a step by step guide on how to get a refund from Viasat. Check it out!
The Easiest Way to Cancel Viasat
If you’re frustrated trying to cancel your subscription, membership, or bill from Viasat—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Viasat?
Monthly Lease Fee, Monthly Internet Plan Charges, Monthly Voice Plan Charges, Product and other service charges, Lifetime Lease Fee, Installation Fee, Activation Fee, Early Termination Fee, Administrative Cost Recovery Fee, Local and state government taxes and fees, Regulatory Cost Recovery Fee
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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