VicoHome offers a Security Camera App that lets you subscribe to their Awareness Service, which enhances your camera features. They have two subscription plans: one for a single camera and another for unlimited cameras under your account. You can choose monthly or yearly billing depending on your needs. Managing or canceling your subscription is easy and can be done right through the app or via your Apple ID or Google Play account.
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The cancellation process for VicoHome subscriptions is straightforward and can be done through the app by navigating to the profile, then subscriptions, and selecting the cancel option. Alternatively, it can be canceled through the Google Play Store subscription settings, both of which are common and user-friendly methods.
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minutes to cancel a VicoHome: Security Camera App subscription.
How to Cancel VicoHome: Security Camera App: Step by Step
If you purchased through the VicoHome App:
- Access Your Current Subscriptions:
- Open the app.
- Navigate to the "User" page, then select "Awareness" to go to the "My Service" page.
- Select "Manage" to go to the "Manage Subscription" page.
- Cancel Subscription Through the App:
- On the "Manage Subscription" page, tap "Cancel Subscription".
- Confirm your decision by selecting "Still Cancel".
- Choose a reason for cancellation from the provided options.
- Tap "Submit and Cancel" to initiate the cancellation.
- For iOS Users:
- After submitting the cancellation in the app, you will be redirected to the App Store.
- Tap your profile icon at the top of the screen.
- Tap "Subscriptions".
- Select the subscription you want to cancel.
- Tap "Cancel Subscription" and confirm to finalize the cancellation.
- For Android Users:
- The cancellation is initiated directly within the app and might take 1-2 minutes to process.
- Check the subscription status to confirm the cancellation.
- Alternative Methods:
- Through iOS Settings:
- Open the "Settings" app.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions" and find the subscription to cancel.
- Choose "Cancel Subscription" and confirm.
- Through Google Play:
- Open the Google Play Store app or manage subscriptions directly via Google Play.
- Tap the menu icon and choose "Subscriptions".
- Locate the subscription, tap "Cancel Subscription", and follow the prompts to confirm.
Tips & Tricks for Canceling VicoHome: Security Camera App
- Initiate cancellation through the app's subscription management page and ensure to follow through to the confirmation prompts completely to avoid lingering charges.
- Use clear, firm language when selecting or providing a reason for cancellation—this can help in case of any required follow-up or disputes.
- Immediately check subscription status after cancellation in the app or through your Apple or Google subscription manager to confirm the cancellation processed.
- Escalate issues by contacting Apple Pay or Google Pay support if you subscribed through those platforms and the app cancellation isn't reflected.
- Contact VicoHome support only after confirming cancellation has failed through usual channels; keep all records of communication.
- Try cancelling at least a day before the renewal date to avoid automatic billing due to processing delays.
- Be persistent with follow-ups if cancellation doesn't go through initially, especially if the company’s customer service is slow or unresponsive.
- Check and disable any auto-renewal settings directly in your Apple or Google account if available, as this is often the most reliable stop-gap method.
- Keep screenshots of cancellation confirmation screens and subscription statuses as evidence in case of erroneous charges later.
- Note that cancelling ends future charges but typically retains access until the end of the paid period, so verify when premium features cease post-cancellation.
VicoHome: Security Camera App Customer Service Info
If you need assistance, here's how you can get in touch with VicoHome: Security Camera App's support team.
Cancel VicoHome: Security Camera App Script
Script
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Dear VicoHome Support,
I hope this message finds you well. I would like to request the cancellation of my subscription to the VicoHome Security Camera App. Unfortunately, I find that I am not using the service as much as I anticipated and it no longer fits my current needs.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
VicoHome's subscription cancellation policy requires users to cancel before the next billing cycle to avoid being charged for renewal. Cancellation can be done directly through the app or via the Apple App Store/Google Play Store. After cancellation, premium feature access continues until the end of the current billing cycle, after which only free features remain available.
You do not explicitly need your password to cancel your subscription in the VicoHome Security Camera App. Within the app, you can navigate to the Manage Subscription page and cancel your subscription without a password prompt. If you subscribed via iOS or Android, you can also cancel from the App Store or Google Play subscription settings, where password requirements depend on those platforms. If you do need to reset your password for any other reason, you can do so here: https://support.vicoo.tech/hc/en-us/articles/360044449234-Reset-Password.
- Poor camera quality leading to dissatisfaction
- Impossible to contact customer service or no response from support
- Connectivity issues and battery dying quickly
- Unhelpful technical support that provides no resolutions
- Camera frequently fails to connect and misses important motion detections
- Awful app experience with poor usability
- Difficulty canceling the service due to lack of support or unresponsive chat
- Worst customer service causing frustration and wasted time
- Unreliable camera operation when needed most
- Hidden premium charges or unexpected fees
- Product misrepresentation, such as incompatibility with advertised features like voice assistants
- Dismissive and rude customer support
- Overall negative experience prompting cancellations and warnings to others
VicoHome allows you to cancel your subscription at any time through the app or directly via Apple App Store or Google Play Store settings. There's no mention of lock-in contracts, early cancellation fees, or gimmicks to prevent cancellation. However, you must cancel before the next billing cycle to avoid being charged, and your premium features will remain active until the current period ends. Be aware that refunds depend on the policies of Apple or Google, and unused fees may not always be refundable according to VicoHome's terms.
Before cancelling your VicoHome subscription, know that you will lose access to premium features such as extended cloud storage, Advanced Smart Push notifications, Customized Activity Zones, and Longer Recording Length. These changes take effect only after the current billing cycle ends, so you can continue using premium features until then. After cancellation, your subscription will not renew, and you will only have access to the app's free features and content. If you encounter any issues while cancelling, you can reach out to Apple Pay or Google Pay support or VicoHome's customer support for assistance.
- Access to your VicoHome account (app login details)
- Device with the VicoHome app installed
- Awareness of which subscription you wish to cancel (if you have more than one)
- Access to My Service/Manage Subscription section in the VicoHome app
- Ability to select and confirm cancellation in the app
- A reason for cancellation (may be required to submit cancellation)
- Access to iOS App Store or Google Play Store if purchased via Apple or Google (to confirm/cancel, depending on platform)
- Apple ID or Google account credentials if cancelling via App Store/Google Play
- Act before the next billing cycle to avoid auto-renewal
- Be aware that cancellation does not result in immediate loss of service (premium features remain until end of billing period)
- Contact Apple Pay or Google Pay support for billing disputes/issues
- Optional: Proof of purchase or subscription, if needed for support inquiries
We've actually written a step by step guide on how to get a refund from VicoHome: Security Camera App. Check it out!
The Easiest Way to Cancel VicoHome: Security Camera App
If you’re frustrated trying to cancel your subscription, membership, or bill from VicoHome: Security Camera App—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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