Village Capital & Investment LLC is a mortgage company that helps people refinance their home loans, especially using FHA and VA refinance programs to reduce interest rates and lower mortgage payments. If you see a charge from them, it might be because of your mortgage loan payments or refinancing fees. They offer convenient ways to pay, like online payments which can be one-time or automatic monthly drafts at no extra cost, phone payments that do have a $10 fee, and mail payments. They make it easy to manage payments and support customers wanting to save on their mortgage costs.
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While the website provides direct contact information for assistance and some detailed requirements for certain requests like repayment plans, it lacks a clear, simple cancellation process or online cancellation option, making it moderately difficult for consumers to cancel. Consumers must contact customer care and potentially provide detailed documentation which adds to the complexity and time required.
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How to Cancel Village Capital & Investment LLC: Step by Step
If you purchased through the Village Capital website:
- Log into your account on the Village Capital website.
- Navigate to the subscription settings.
- Locate the subscription you wish to cancel.
- Select the option to cancel.
- Follow the prompts to confirm your cancellation.
If you purchased through customer support:
- Call customer support at 1-800-619-0823 or +1 801-208-8228.
- Inform the representative that you wish to cancel your subscription.
- Provide any necessary information they may ask for to locate your account.
- Confirm the cancellation with the representative.
If you purchased through email:
- Email customer support at info@villagecapital.com.
- Clearly state your request to cancel the subscription.
- Include your account details for faster processing.
- Wait for a confirmation email regarding your cancellation.
Tips & Tricks for Canceling Village Capital & Investment LLC
- Be persistent and patient: Customers report long hold times and unresponsiveness; keep trying to reach customer service persistently during business hours (Monday-Friday, 8:00 a.m. to 7:00 p.m. PST).
- Document everything: Keep detailed records of all communications, payments, and attempted cancellations to support your case if disputes arise.
- Use formal language and complaint escalation: If initial requests fail, escalate by filing complaints with relevant consumer protection agencies or the Better Business Bureau.
- Payment methods matter: Prepare to use certified funds or other specified payment types if required for final payments or to satisfy demands before cancellation.
- Request confirmation in writing: Ask for written confirmation of cancellation and any payment arrangements to have proof.
- Call during off-peak hours: Early mornings or late afternoons may reduce hold times and improve chances of speaking with a representative.
- Clearly state your desire to cancel: Use straightforward language like "I am requesting immediate cancellation of my subscription/membership/bill" and ask for direct confirmation of cancellation.
- Be aware of escrow and insurance complexities: Clarify any escrow or insurance payments and hold Village Capital accountable for lapses in communication regarding these.
- If payment refusals or delays occur: Insist on written explanations and keep pursuing resolution through customer service and, if necessary, external complaints.
- Consider transferring or selling the loan/subscription: Some users suggest exploring options to transfer or sell loans to other companies if cancellation with Village Capital proves problematic.
Village Capital & Investment LLC Customer Service Info
If you need assistance, here's how you can get in touch with Village Capital & Investment LLC's support team.
Cancel Village Capital & Investment LLC Script
Script
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Dear Village Capital & Investment Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to recent changes in my financial situation that necessitate a review of my monthly expenses. I would appreciate your assistance in processing this cancellation promptly.
Thank you for your understanding. I look forward to your confirmation of my subscription cancellation.
Best regards,
Frequently Asked Questions
Village Capital & Investment LLC does not publicly provide specific details about their membership, subscription, or billing cancellation policy on their website or related pages. For precise information regarding cancellation, it is best to contact Village Capital & Investment LLC directly through their official website or customer support channels.
To cancel your subscription with Village Capital & Investment LLC, you likely need your password since their online platform requires users to have a password that is updated regularly for security reasons. There is no clear indication that phone support or unauthenticated chat can be used to cancel without a password. If you need to reset your password, you should follow the password reset process, although a direct reset URL is not explicitly provided on their site. You can try contacting them via their main email info@villagecapital.com or the phone numbers 1-800-619-0823 or +1 801-208-8228 for further assistance.
- Payments returned due to insufficient funds (NSF), causing accounts to be placed on certified funds only status.
- Lack of timely communication about returned payments and changes in payment status, leading to confusion and frustration.
- Poor customer service experiences, including agents not helping effectively, hanging up on customers, and lack of follow-up communication.
- Difficulties making payments due to internal posting issues or account locks caused by password entry problems.
- Disputes over payment arrangements, including delays in payment processing and declined requests for payment plan accommodations.
- Frustration with management of late fees and account holds following payment issues.
- General billing issues, service or repair problems, and customer service complaints as expressed in multiple complaints over the last 3 years.
Village Capital & Investment LLC's online terms and publicly available information do not explicitly mention any specific subscription cancellation restrictions, contracts, lock-ins, or early cancellation fees. Typically, users can cancel their membership or subscription at any time without facing hidden gimmicks or fees. However, the absence of detailed cancellation terms online suggests it is prudent to review any agreement you receive at sign-up carefully to avoid any unexpected conditions.
Before cancelling a subscription, membership, or bill with Village Capital & Investment LLC, be aware that cancellation may result in the loss of access to any ongoing services or features tied to your account, such as digital access to loan information or financial management tools. Additionally, cancellation may not absolve you of any outstanding financial obligations or payments that remain due. It's important to review their specific terms of service or contact their support for any required cancellation procedures or consequences. Lastly, cancellation might affect any special payment terms or arrangements you currently have in place.
- Full name of the account holder
- Email address associated with the account
- Phone number (optional but useful for verification or contact)
- Account number or loan reference number (if applicable)
- Written notice requesting cancellation or service termination
- Specific request type (e.g., "cancel automatic payments," "payoff request," or "close account")
- Mailing address or property address related to the account (for identification)
- Date of desired cancellation or final payment
- Signature (if written request is required for cancellation)
We've actually written a step by step guide on how to get a refund from Village Capital & Investment LLC. Check it out!
The Easiest Way to Cancel Village Capital & Investment LLC
If you’re frustrated trying to cancel your subscription, membership, or bill from Village Capital & Investment LLC—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Village Capital & Investment LLC?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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