The Ultimate Step by Step Guide to Cancelling a Vultr Subscription or Membership (vultr.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Vultr is a cloud service that offers you easy-to-use virtual servers, storage options, and databases to run websites, apps, or other projects. They have different plans based on performance needs, starting as low as $2.50 a month, and you only pay for what you use, with flexible scaling options. If you see a bill from them, it's likely for the servers or storage you have running, which they charge hourly or monthly depending on your usage. Their services are managed through a simple control panel, and they have data centers around the world to keep things running smoothly.
The cancellation process involves destroying any active servers, then either using a direct cancellation link or submitting a support ticket. While not overly complex, it requires multiple steps and does not offer a refund, which adds slight inconvenience.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Vultr subscription.
Destroy all active server instances before requesting cancellation by using the âServer Destroyâ option next to each Cloud Instance.
Submit a support ticket or send an email explicitly stating you want to cancel your Vultr account; follow up if you donât get a response.
Be persistent and firm in your messages; some users had to ask multiple times to get their account cancelled.
Request confirmation of cancellation explicitly in your communication to avoid ambiguity.
Check your payment methods (PayPal, credit card) and disable any automatic payments separately to prevent charges post-cancellation.
Use up any remaining balance before cancelling, since Vultr has a strict no-refund policy.
Timing matters: Submit cancellation requests after usage period ends or after you have inactive servers to avoid complications.
Keep records of all communication with support, including ticket numbers and replies, to escalate if needed.
If initial support responses are unsatisfactory, escalate by replying firmly or ask to have your case reviewed by a supervisor.
Highlight in your request that you have destroyed all services, have no outstanding balances, and expect account closure immediately.
Why Do People Request Refunds from Vultr
Disagreeing with Vultr's new terms of service, which grant Vultr broad, perpetual rights to use and monetize hosted content without compensation.
Violation of Terms of Service or Acceptable Use Policy leading to account suspension.
Malware infection detected on their account or servers.
Payment issues causing billing or account problems.
Excessive resource usage leading to throttling or suspension.
Security breaches or concerns about account security.
High bandwidth usage triggering warnings or suspension.
Failure to respond to warnings from Vultr support.
No longer needing the services and wanting to cancel unused accounts.
Privacy concerns over Vultr's handling of data.
Service issues such as performance or technical problems.
Account consolidation where users combine multiple accounts or subscriptions.
Vultr Refund Script
Script
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Dear Vultr, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Vultr Refund Policy
Vultr's cancellation policy requires users to first destroy all active VPS instances, reserved IPs, storage, and snapshots before canceling their account. Service termination requests must then be processed through the client portal at https://my.vultr.com/billing/cancel/.
The Easiest Way to Get a Vultr Refund
If youâre frustrated trying to cancel your subscription, membership, or bill from Vultrâor if you didnât even realize you were being chargedâChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and weâll take care of the rest.
Frequently Asked Questions
Vultr requires you to commit to an initial subscription term during which you cannot cancel except if Vultr breaches the agreement. After that, subscriptions auto-renew for equal terms and can be cancelled anytime, but cancellation only takes effect at the end of the current term with no refunds or prorated fees. Be aware there are no refunds even if you cancel early, and if Vultr terminates your service, they give 30 days notice but may impose early termination fees; you also must manually destroy all active services and migrate your data before cancellation.
Disagreeing with Vultr's new terms of service, which grant Vultr broad, perpetual rights to use and monetize hosted content without compensation.
Violation of Terms of Service or Acceptable Use Policy leading to account suspension.
Malware infection detected on their account or servers.
Payment issues causing billing or account problems.
Excessive resource usage leading to throttling or suspension.
Security breaches or concerns about account security.
High bandwidth usage triggering warnings or suspension.
Failure to respond to warnings from Vultr support.
No longer needing the services and wanting to cancel unused accounts.
Privacy concerns over Vultr's handling of data.
Service issues such as performance or technical problems.
Account consolidation where users combine multiple accounts or subscriptions.
Vultr account login credentials (username/email and password)
Access to the Vultr dashboard (https://my.vultr.com/)
Identification of all active Cloud Instances (servers) associated with your account
Ability to destroy (delete) all active server instances using the "Server Destroy" option and confirmation checkbox
No remaining active services, reserved IPs, storage, or snapshots in your account
Method to submit a support ticket via the Support section of the client portal
Access to the email associated with your Vultr account (if requesting cancellation by email)
Method to contact Vultr support to disable automated/recurring payments if applicable
Knowledge of payment method used (in case you need to disable recurring payments directly via PayPal or your bank)
Understanding that refunds are not typically provided according to Vultr's no-refund policy
Before canceling a Vultr subscription, know that your access to Vultr services and features will end once your current subscription term expires. Subscription fees are charged until the end of the current term, and no refunds or prorated refunds are typically provided for unused service days. After cancellation, Vultr terminates your license to use their materials and services, and you are responsible for migrating all data timely, as Vultr may delete your content and is not obligated to retain your data except for archival purposes. Additionally, if Vultr terminates your subscription for cause, prepaid fees are forfeited, and you will lose access to all services without refunds.
Vultr's cancellation policy requires users to first destroy all active VPS instances, reserved IPs, storage, and snapshots before canceling their account. Service termination requests must then be processed through the client portal at https://my.vultr.com/billing/cancel/.
To cancel your Vultr subscription, you typically need to log in to your Vultr account dashboard, so yes, your password is needed to access your account for cancellation. You can cancel your services by destroying your servers and then submitting a cancellation request via support ticket or email, or by manually closing your account at my.vultr.com/billing/cancel. If you have forgotten your password, you can reset it here: https://www.vultr.com/forgot-password/. There is no phone support for cancellation without logging in, so having your password is important for this process.
We've actually written a step by step guide on how to get a refund from Vultr. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Vultr subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Vultr account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Vultr online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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