WebinarJam is a service that lets you run live online presentations for up to 5000 people easily. They offer subscriptions that are billed automatically to your credit or debit card each billing cycle, and you need to keep your payment info on file to keep using the service. If you sign up for a free trial, just remember it’s limited to one trial per person. If you decide to cancel, you need to do it at least 10 days before the next billing date to avoid getting charged again, but you can still use the service until the prepaid time runs out.
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The cancellation process for WebinarJam is relatively straightforward using a self-service portal accessed from the user's account profile and billing tab. However, users need to have their order ID handy and may need to cancel more than one subscription if bundled, which adds a slight complexity reducing ease somewhat.
Estimated Time
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5 minutes
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minutes to cancel a webinarjam subscription.
How to Cancel webinarjam: Step by Step
If you purchased through WebinarJam:
- Visit your account profile.
- Click on the Profile icon in the top right corner.
- Navigate to the Billing tab.
- Click the Go to self-billing button to access the self-service billing portal.
- On the portal login page, enter your account email address and the Order ID number found in your account.
- Locate the subscription(s) you want to cancel—there may be multiple subscriptions.
- Click Show Details and then click the X icon to stop all future billing.
- Important: If the subscription is on an installment plan, contact the support team before canceling to avoid premature access closure.
- After canceling, the subscription will show as Pending Cancellation until the prepaid time is fully used.
- Access will remain until the scheduled payment date; then it will close, and no further charges will occur.
Tips & Tricks for Canceling webinarjam
- Cancel as soon as possible to avoid automatic renewals—some users cancel immediately after subscribing to stop future billing.
- Use the billing or profile settings to find the cancel button; it's often buried under multiple tabs like 'Billing' or 'Account'.
- Timing matters: cancel just after the renewal period allows you to keep the service until the period ends without further charges.
- Escalate through multiple channels: If cancellation via account settings fails, contact support through live chat, email, and phone.
- Be persistent and polite but firm when communicating with customer service, emphasizing you want to stop future charges immediately.
- Document all interactions with customer service in case you need to dispute charges later.
- Check your payment method and consider cancelling or replacing your card if charges continue despite cancellation attempts.
- Avoid using fake or unmonitored emails during subscription to ensure you receive all cancellation confirmations and updates.
- Look for community-shared hacks like waiting 24 hours post-payment to activate certain cancellation options (e.g., Cancel Renewal button).
- Use forums and Reddit to find the latest user experiences and tactics—these often reveal little-known tricks and escalation paths.
- Request confirmation emails or screenshots proving cancellation for your records.
- If stuck, dispute charges with your bank or payment provider after exhausting direct cancellation efforts.
webinarjam Customer Service Info
If you need assistance, here's how you can get in touch with webinarjam's support team.
Cancel webinarjam Script
Script
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Dear WebinarJam Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to a change in my business priorities, I no longer require the services at this time.
I appreciate the value your platform offers, but I believe this is the best decision for my current situation.
Please confirm the cancellation of my subscription and any related billing. Thank you for your assistance.
Best regards,
Frequently Asked Questions
WebinarJam subscriptions are billed on a prepaid basis, and cancellation requests must be made at least 10 days before the next invoice date to avoid being charged for the next cycle. Cancellation stops automatic billing immediately, but access continues until the end of the prepaid period. Refunds are generally non-refundable, except for a full refund on annual charges if requested within 30 days of purchase; multi-installment refunds are limited to the most recent payment within 30 days. Refund requests and cancellations must be made through the support portal or billing profile.
To cancel your WebinarJam subscription, you need to access your account profile and use the self-service billing portal, where you log in with your account email and order ID number. A password is not explicitly required for cancellation; instead, the order ID acts as a key. If you do need to reset your WebinarJam account password for any reason, you can do so here: https://support.webinarjam.com/support/solutions/articles/153000180503-reset-a-forgotten-webinarjam-account-password. So, you likely won't need your password just to cancel, but having your account email and order ID is essential.
- Platform overload and failure to deliver services as advertised
- Automatic cancellation policies and lack of refunds after canceling trials on time
- Unauthorized charges after canceling trial accounts and difficulty obtaining refunds
- Unreliable email delivery system causing failure to send reminders for webinars
- Confusing and not user-friendly interface
- Difficulty with the registration process and interaction features such as turning on video
- Poor customer service responsiveness regarding cancellations
- General accusations of unethical business practices and scam-like behavior related to subscription and refund policies
WebinarJam requires cancellation requests at least 10 days before the next billing date to avoid being charged again, and they do not prorate or refund any unused subscription time. Subscriptions are prepaid, and once billed, the access remains only until the end of that prepaid period, without refunds for early termination. Additionally, there are no early-cancellation fees, but failure to cancel timely can result in an automatic charge for the next billing cycle, which is the main landmine to watch out for.
Before cancelling your WebinarJam subscription, know that your access to the platform and its features will continue until the end of your current prepaid billing period. Once that period ends, your access to all WebinarJam features and any webinars hosted on the platform will be discontinued. You will lose the ability to host live webinars, access recording archives, utilize integrated tools like polling and Q&A, and benefit from automated webinar options. Be sure to cancel at least 10 days before your next billing date to avoid an unwanted charge, and if you are on an installment plan, contact support to avoid early termination of access.
- Account email address
- Order ID number (found in payment confirmation emails or invoices)
- All relevant account details (for verification when contacting support)
We've actually written a step by step guide on how to get a refund from webinarjam. Check it out!
The Easiest Way to Cancel webinarjam
If you’re frustrated trying to cancel your subscription, membership, or bill from webinarjam—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to webinarjam?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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