WellHello is an online dating service where you can create a free account to browse profiles, upload photos, and read messages. To get more features like unlimited messaging, viewing private photos, and video chats, you can subscribe to a premium membership. They offer different subscription plans: $1 for a 1-day pass, $24.95 per month, or $7.45 per month if you pay annually. If you see charges from WellHello or a different name on your billing statement, it’s because they use alternate names for privacy, and the subscription can be managed or canceled through their site.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for WellHello involves either sending an email request or submitting a support ticket via the website. This requires some communication and waiting for customer support follow-up, but it is relatively straightforward with clear instructions available.
Estimated Time
On average, it takes
30 minutes
00
00
minutes to cancel a wellhello subscription.
How to Cancel wellhello: Step by Step
If you purchased through Wellhello.com:
- Log into your profile as you normally would.
- Click on Contact Us on the left side of the screen.
- Scroll down and select Create a new ticket.
- In Write a Message, indicate that you want to cancel your paid membership, providing your full name, email address, and username.
- Click Send to submit your request.
Tips & Tricks for Canceling wellhello
- Contact customer service multiple times via different channels like email, phone, and app support to increase chances of cancellation.
- Use calm but firm language emphasizing your decision to cancel immediately to avoid pushback.
- Ask for confirmation emails or cancellation reference numbers to have proof of your cancellation request.
- Try canceling near billing cycles or before the next payment to avoid being charged again.
- Be persistent and follow up if you don’t receive a cancellation confirmation within a few days.
- Use online forums to find shared user experiences and scripts that have worked for others as templates for your cancellation message.
- Escalate by asking to speak to a supervisor or manager if initial customer service representatives refuse to process your cancellation.
- In some cases, use your bank or credit card company to dispute charges if cancellation proves impossible through normal channels.
wellhello Customer Service Info
If you need assistance, here's how you can get in touch with wellhello's support team.
Cancel wellhello Script
Script
Copy
Dear Wellhello Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons and a change in my financial situation, I can no longer maintain my membership at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Wellhello's membership subscription cancellation policy requires users to cancel by contacting their support through the "Contact Us" page and creating a ticket stating the cancellation request along with user details. Cancellations take effect at the end of the current billing period, but all purchases are non-refundable due to the nature of the content and services provided. For cancellation, users can also email support or call their phone number for assistance.
To cancel your subscription on Wellhello.com, you need to log in to your account and submit a cancellation request through the "Contact Us" page by creating a new support ticket. While it appears you need to be logged into your account (which implies having your password), the instructions do not explicitly state that your password is required for the cancellation process itself. If you need to reset your password to log in, you can do so here: https://wellhello.com/forgot-password. This way, you can securely access your account and cancel your subscription.
- Presence of many fake profiles designed to keep users spending money on messages that lead nowhere.
- Automatic messaging from non-genuine profiles that do not provide meaningful responses.
- Redirection to bogus profile verification sites demanding credit card details and extra fees.
- Unexpected charges and difficulty obtaining refunds; some users charged more than advertised.
- Blackmail tactics to coerce spending on the site.
- Issues with identity theft and unauthorized account creation.
- Difficulties with account deletion and unlinking email addresses.
- General perception of the service as a scam, feeling of wasted money and time.
- Negative experiences with customer support, including refusal of refunds and failure to resolve issues.
- Fake profiles messaging in mass inconsistent with user location preferences.
WellHello uses a few tricky tactics to make canceling difficult. They do not provide an easy or clear cancellation process on the site, requiring you to submit a written request through a support ticket to cancel or downgrade. You need to act early in your billing cycle to avoid being charged for the next period, and there is a cancellation period that ends 24 hours before the next billing cycle. There are no explicit early cancellation fees mentioned, but the opaque process and timing constraints act as lock-ins, so be prepared for a potentially slow and frustrating cancellation experience.
Before cancelling your WellHello subscription, know that cancellations are only effective at the end of your current membership cycle, so you will retain access until that period expires. Once cancelled, you will lose access to all premium features and content provided under your subscription. It is important to note that refunds are generally not provided, so cancellation should be planned accordingly. Also, you won't be able to use any features exclusive to paid members such as messaging or viewing full profiles once your membership ends.
- Full name associated with the account
- Email address used for registration or billing
- Username on wellhello.com
- Specific cancellation request (state you want your account closed or membership canceled)
- Access to the account (ability to log in to submit a ticket/contact support)
We've actually written a step by step guide on how to get a refund from wellhello. Check it out!
The Easiest Way to Cancel wellhello
If you’re frustrated trying to cancel your subscription, membership, or bill from wellhello—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to wellhello?
WELLHELLO, WELLHELLO.COM, WELLHELLO.COM CHARGE, WELLHELLO.COM PAYMENT, WELLHELLO.COM SUBSCRIPTION, WELLHELLO.COM SERVICE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
