Weruva is a company that makes and sells pet food, especially for cats and dogs. They offer products that customers can buy online, including options for recurring orders or subscriptions, meaning you can have their pet food delivered regularly without having to reorder every time. When you subscribe, your payment method is charged automatically at the frequency you choose until you decide to cancel. So, if you see a charge from Weruva, it’s likely for a subscription or a repeated purchase of pet food to keep your furry friend stocked up.
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Cancellation cannot be done directly online once an order is placed, requiring contacting customer service, which is moderately easy due to available multiple contact options.
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How to Cancel Weruva: Step by Step
If you purchased through Weruva.com:
- Visit the Weruva website.
- Log in to your account using your email and password.
- Navigate to the 'My Account' section.
- Find the 'Subscriptions' or 'Orders' tab.
- Select the subscription you wish to cancel.
- Click on 'Cancel Subscription' or 'Manage Subscription'.
- Follow any additional prompts to confirm the cancellation.
If you purchased through Amazon:
- Log in to your Amazon account.
- Click on 'Accounts & Lists' and select 'Your Account'.
- Under 'Shopping programs and rentals', click on 'Your Subscribe & Save Items'.
- Find the Weruva subscription.
- Click on 'Manage Subscription'.
- Select 'Cancel Subscription'.
- Follow the prompts to confirm the cancellation.
If you purchased through Chewy:
- Log in to your Chewy account.
- Go to 'Account' and select 'Manage Autoships'.
- Locate the Weruva subscription.
- Click 'Edit' and then select 'Cancel Autoship'.
- Confirm the cancellation by following any additional prompts.
If you purchased through PetSmart:
- Log in to your PetSmart account.
- Navigate to your account settings.
- Find the 'Subscription' tab.
- Select the Weruva subscription you want to cancel.
- Click on 'Cancel Subscription'.
- Confirm the cancellation. Follow additional prompts if required.
Tips & Tricks for Canceling Weruva
- Act quickly: Cancel before the order is processed or confirmed, as cancellations may not be possible after confirmation.
- Use email for cancellations: Users report better chances of success when emailing customer service rather than calling.
- Be polite but firm: Clear and respectful language often yields better results than aggressive tones.
- Escalate strategically: If initial contact fails, escalate to supervisors or managers politely, asking for confirmation of cancellation in writing.
- Document everything: Keep records of emails, chat transcripts, and confirmation numbers to use as proof if issues arise.
- Timing matters: Cancel early in the subscription cycle before auto-renewal to avoid charges and hassle.
- Leverage refund policies: Politely request refunds if erroneously charged after cancellation, citing fairness and customer satisfaction.
- Use social proof: Mention your knowledge of community discussions or forums where others have had issues to show you’re informed.
- Be persistent but reasonable: Follow up regularly without being rude until you get confirmation your subscription is cancelled.
- Check for hidden terms: Look out for automatic renewal clauses or start date confusions and question them if they contradict your cancellation attempt.
Weruva Customer Service Info
If you need assistance, here's how you can get in touch with Weruva's support team.
Cancel Weruva Script
Script
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Dear Weruva Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have decided to reevaluate my current pet care needs. I appreciate the quality of your products, but due to a change in my circumstances, I am unable to continue my subscription at this time.
Thank you for your assistance with this matter. I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
Weruva's cancellation policy states that once you place an order on their website and receive a confirmation number, you cannot change or cancel that order. This implies that there is no subscription or membership cancellation option available after the order confirmation stage.
Weruva does not allow changes or cancellations to orders once they are placed on their website, so you cannot cancel a subscription through the website itself. They provide customer support via phone and email, but there is no clear indication that a password or account login is required to request cancellation through these support channels. Therefore, it's likely you do not need your password to contact them to cancel. If you need to reset your password for any account-related reasons, you can do so at: https://www.weruva.com/account/reset_password. For cancellations, it's best to contact Weruva customer service directly via their phone numbers or email provided on their contact page.
- Adverse reactions in pets such as vomiting or digestive issues after consuming Weruva products.
- Preference issues where pets may not like the texture or flavor of the food (e.g., preferring pate over chunks).
- Desire to switch to other food types such as raw food instead of canned or pouch foods.
- Issues with subscription management, where customers find it difficult or impossible to cancel or edit their orders once placed.
- Change in pet situation like pet illness or death affecting the need for the subscription.
- Product availability concerns, if certain preferred flavors or types are not readily available at their usual stores.
Weruva allows you to cancel your subscription or recurring purchase, but you need to do so by contacting their Customer Service. There are no explicit contracts, lock-ins, or early-cancellation fees mentioned. However, once an order is placed and confirmed, it cannot be changed or canceled through the website directly, and you must reach out via email or contact form for cancellation. Their refund policy offers free returns within 30 days of delivery, with customer service guiding you through the process if needed.
Before cancelling a subscription, membership, or bill for Weruva, it's important to know that once you place an order, it typically cannot be changed or canceled. Cancelling will stop future recurring purchases and charges, but you will lose access to any subscription benefits such as scheduled deliveries of your pet's food or treats. Weruva offers a product satisfaction guarantee and free returns within 30 days of delivery if you're not satisfied, but you must contact their Customer Service team to initiate returns or cancellations. Keep in mind that after cancelling, you will no longer receive future shipments or any associated subscription privileges.
- Full Name associated with the account or order
- Email address used during purchase or account registration
- Order number or subscription ID (if applicable)
- Billing address linked to the account or payment
- Reason for cancellation (optional, but often requested)
- Request for confirmation of cancellation
- Contact phone number (optional, for follow-up if needed)
- Any specific product or service name if there are multiple options
We've actually written a step by step guide on how to get a refund from Weruva. Check it out!
The Easiest Way to Cancel Weruva
If you’re frustrated trying to cancel your subscription, membership, or bill from Weruva—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Weruva?
WERUVA, WERUVA.COM, WERUVA PET FOOD, WERUVA PETFOOD
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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