WHOOP offers a membership subscription that includes a wearable device and access to health and fitness tracking features like recovery, sleep, and activity scores. There are different annual plans starting at $199/year, and billing begins when you activate your device. You can upgrade your membership anytime with adjusted billing, and there's a lifetime warranty on devices. If you cancel within 30 days, you can get a full refund minus shipping costs.
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The cancellation process is relatively straightforward as it can be done through the Membership page on the WHOOP web app with a few clicks and a confirmation. However, the cancellation is limited to certain conditions like the commitment period, and if prepaid, cancellation can only happen at the end of the upfront period which adds some complexity.
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How to Cancel WHOOP: Step by Step
If you purchased through whoop.com:
- Log in to your WHOOP account at app.whoop.com.
- Navigate to the Membership section.
- Select Cancel.
- Follow the on-screen instructions to confirm your cancellation.
If you purchased through the WHOOP app:
- Open the WHOOP app on your mobile device.
- Tap on the Profile icon.
- Select Membership.
- Choose Cancel Membership.
- Confirm your cancellation by following the prompts provided.
If you purchased through Apple (iOS):
- Open the Settings app on your iOS device.
- Tap on your name at the top.
- Select Subscriptions.
- Find and select your WHOOP subscription.
- Tap Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Profile icon.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find your WHOOP subscription and tap Cancel Subscription.
- Follow the prompts to confirm cancellation.
Tips & Tricks for Canceling WHOOP
- Cancel through the direct cancellation link (https://app.whoop.com/membership/cancel), as the app often hides the cancel option.
- Cancel early before the renewal date to retain data and access until renewal, despite the app saying access is lost immediately.
- Prepare for difficult customer service interaction with mostly AI-generated email responses; insist on reaching a human representative by repeatedly requesting escalation.
- Use clear, polite but firm language in emails, stating you want a confirmation of cancellation and that you expect a refund if wrongly charged.
- If charged after cancellation, dispute the charge with your credit card company as WHOOP appears reluctant to issue refunds; disputes cost WHOOP money and are a strong escalation path.
- Contact support at support@whoop.com or call 1-917-695-6866 with proof of cancellation and request billing dispute if you are charged post-cancellation.
- Consider the timing of cancellation carefully—cancel before automatic renewal to potentially avoid charges for the next period.
- Keep copies of all communications with WHOOP, including screenshots and emails, to support your case in escalations or disputes.
- If within 30 days, try to negotiate a prorated refund mentioning terms of use that allow refund requests within that period.
- Expect that cancellation removes future charges but often leaves the membership active until the paid period ends. Use that time to collect data or confirm no active charges before complete access loss.
WHOOP Customer Service Info
If you need assistance, here's how you can get in touch with WHOOP's support team.
Cancel WHOOP Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my WHOOP subscription. Due to changes in my fitness routine, I no longer find the service necessary for my current needs.
Please let me know if there are any further steps I need to take to finalize this cancellation. Thank you for your assistance.
Best regards,
Frequently Asked Questions
WHOOP's membership cancellation policy allows you to cancel a monthly membership at any time, with cancellation effective at the end of your current billing period or initial 12-month commitment. There are no prorated refunds for mid-term cancellations, and you must cancel before the term ends to avoid renewal charges. Additionally, you have 30 days from receipt of the WHOOP device to cancel and return it for a full refund of the initial membership fee minus shipping costs. After 30 days, you can still cancel, but no refunds are provided. Cancellations and subscription management are done via the WHOOP app.
To cancel your WHOOP subscription, you need to log in to your account, which means you will need your password. There is no available phone or unauthenticated chat support option to cancel without signing in. If you don't remember your password, you can reset it at this URL: https://www.app.whoop.com/forgot-password. This is the streamlined way to manage and cancel your membership securely through your account.
- Poor sleep tracking accuracy with the WHOOP boxers, often falsely detecting sleep when sitting or working.
- Insights value diminishes over time, with limited new insights after initial usage making the data less useful.
- Clunky and inconvenient strength training feature that can interfere rather than help workouts.
- Overlap with other devices such as Garmin or Apple Watch that provide desired data and additional utilities.
- High subscription cost especially with annual renewals and no upfront warning.
- Time wasted syncing and navigating app data, reducing practical usability.
- Limited workout tracking features like no rest period alerts in strength training mode.
- Subscription terms and refund policies leading to user dissatisfaction when unaware of non-refundable annual billing.
- Users feeling their fitness and recovery routine has plateaued, making ongoing tracking redundant.
- Battery and comfort are positives but outweighed by functional limitations and price.
With WHOOP, if you sign up for a monthly membership, you are actually committing to a 12-month initial term. You can cancel at any time, but the cancellation only takes effect at the end of that initial 12-month period, so you will be billed for the full year. There is no prorated refund if you cancel mid-term. Additionally, if you are on a trial, you must cancel and return the device within the trial period to avoid being charged; otherwise, you will be billed for a 12-month membership and possibly a restocking fee if you don't return the device.
Before cancelling your WHOOP subscription or membership, keep in mind that your membership remains active until the end of the current billing term with no prorated refunds. Once cancelled, you lose access to all services, licenses, and your user content on WHOOP. It's important to request a copy of your data before losing access. If cancelling a free trial, you must return the WHOOP device within 14 days to avoid membership fees and a restocking fee. Also, unpaid membership fees suspend data uploads but keep your historical data accessible, and paying again reactivates full service.
- WHOOP account login credentials (email and password)
- Access to the Membership or Account Settings at https://app.whoop.com
- Current and accurate billing information
- Knowledge of your subscription type and term (e.g. monthly, 12-month, 24-month, trial offer)
- The date your current subscription term ends and/or next billing date
- Active payment method on file, if there is a remaining balance or final payment
- Reason for cancellation (may be requested)
- Order or membership confirmation details (to reference your account if contacting support)
- Device and battery pack if you are returning hardware (especially for trial or refund requests)
- Email access to receive cancellation confirmation
We've actually written a step by step guide on how to get a refund from WHOOP. Check it out!
The Easiest Way to Cancel WHOOP
If you’re frustrated trying to cancel your subscription, membership, or bill from WHOOP—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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