WM Payment at wm.com is mainly about handling your waste and recycling services billing. If you get billed by them, it's likely because you have a subscription for regular trash or recycling pickup at your home. They make it easy to set up your service online without any long contracts, and you can manage your account, view your bill, and make payments all through their website or app. Basically, if you have a service with them, they send you monthly bills for the pickup costs, and you can also sign up for automatic payments to keep things simple.
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Based on user reports, cancellations cannot be done through the website and require calling customer service, where hold times can be 1.5 hours or more. Restrictions on cancellation also make the process harder, resulting in a high difficulty score but not impossible.
Estimated Time
On average, it takes
1.5 hours
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minutes to cancel a WM Payment subscription.
How to Cancel WM Payment: Step by Step
If you purchased through My WM:
- Log in to My WM and click on Order History in the “My Services” section.
- Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
- In the “Upcoming” section, click the order you want to cancel to open the Cancel Request dialogue box.
- Click the Cancel Request button and follow the steps to cancel your order.
If you purchased through Customer Support:
- Scroll down to the Still Need Help? section on the WM website.
- Click Request Help.
- Log in to My WM or continue as a guest by entering your address to see support options.
- Depending on what’s available, you’ll be able to give us a call, talk over chat or submit a form with your request to cancel the service.
Tips & Tricks for Canceling WM Payment
- Persistently call customer service,
- Insist on cancellation and repeatedly provide your customer information.
- Use the excuse of moving
- Keep detailed records of all calls
- Be prepared for surprise fees
- Note that pausing service may incur a restart fee
- If cancelling early, expect to potentially pay an early termination fee
- Threaten to complain to the Better Business Bureau (BBB)
- Some users have found it necessary to lie or exaggerate situations (like moving) to get cancellation approved.
- Consider stopping payments as a last resort
- Emails to customer service are an option but often receive delayed or no responses.
- Stay firm and polite but assertive, calling out any rude behavior.
- Expect poor communication quality and be patient with repeated verifications.
- After confirmation of cancellation, bins are typically picked up within about 5 days.
- Be mentally prepared for a lengthy, frustrating process that requires persistence.
WM Payment Customer Service Info
If you need assistance, here's how you can get in touch with WM Payment's support team.
Cancel WM Payment Script
Script
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Dear WM Payment Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my circumstances, I can no longer allocate the funds necessary for this service.
I appreciate your attention to this matter and look forward to your confirmation of the cancellation.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
WM Payment membership or subscription cancellations can be done by logging into wm.com, clicking on Manage next to AutoPay, and selecting Stop Automatic Payments, or by calling WM customer service. Early cancellation of services may incur termination charges dependent on the contract and service area. Customers must settle any outstanding invoices to avoid suspension or termination of services.
To cancel a subscription with WM Payment (wm.com), you typically need to log in to your account, which requires your password. There doesn't appear to be an option for cancellation without authentication, such as phone support or unauthenticated chat. If you have forgotten your password, you can reset it at this URL: https://www.wm.com/us/en/user/forgot-password. This ensures secure access to your account for managing or canceling subscriptions.
- Poor customer service and difficulty reaching a human representative to process cancellations.
- Locked into long-term contracts with penalties for early termination.
- Unexpected price increases or doubling of costs without notice.
- Overcharging or feeling "ripped off" by billing practices.
- Contract errors such as incorrect addresses on contracts.
- Additional fees for services like can pick-up upon cancellation.
- Trash not being picked up timely or trash strewn during pickup.
- Lack of ability to cancel online causing frustration.
- Perceived dishonest business practices and aggressive retention tactics.
- Switching to cheaper or better service providers.
Waste Management (WM) may lock you into a contract with automatic renewals, requiring written notice 30-180 days before the term ends to avoid renewal, which can trap you if you miss deadlines. Early cancellation usually incurs significant fees calculated as several months of charges, and there can be additional penalties for certain violations. You generally cannot cancel your subscription immediately and without cost; careful timing and contract review are essential to avoid surprise fees and lock-ins.
Before cancelling a WM (wm.com) subscription, membership, or recurring service, it is important to know that you will lose access to all scheduled waste collection services and any prepaid days of service may be refunded if you cancel an annual prepaid plan early. You should cancel through your online account by navigating to your services or order history to avoid further charges. Note that any one-time requests or extra pickups will also be canceled once you terminate the service. Additionally, cancellation may affect your ability to request container repairs or replacements linked to the service. Always review your specific service agreement for details on refunds or guarantees.
- Email address associated with your account
- Account number (if available, for verification)
- Full name of the account holder
- Service address (address where WM service is provided)
- Phone number linked to your account
- Written notice stating your wish to cancel (via email or online form)
- Proof of authorization (if the account is under another person's name)
- Confirmation of receipt request (optional, to confirm cancellation)
- Access to online account (if cancelling via the My WM Dashboard or online service)
We've actually written a step by step guide on how to get a refund from WM Payment. Check it out!
The Easiest Way to Cancel WM Payment
If you’re frustrated trying to cancel your subscription, membership, or bill from WM Payment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to WM Payment?
WM PAYMENT, WM*PAYMENT, WM COM, WMCOM, WM PAYMENT *WM, WM PAYMENT WM.COM, WM*PAY, WM.COM PAYMENT, WM PAYMENT CHARGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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