WP Mail SMTP is a service that helps WordPress users fix issues with sending emails from their websites by using an easy-to-set-up SMTP plugin. They offer different subscription plans starting from around $49 to $399 a year, depending on how many sites you want to use it on and extra features like priority support and setup help. You might see a charge from them if you subscribe to one of their plans for things like better email delivery, support, and updates. They also have a 14-day money-back guarantee if you're not happy with the service.
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The cancellation process is straightforward and clearly described on the WP Mail SMTP website, requiring typical user actions such as logging in, navigating to billing, and confirming cancellation. The steps involve a short survey and optional support contact, which might add slight complexity but remain user-friendly overall.
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10 minutes
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minutes to cancel a WP Mail SMTP subscription.
How to Cancel WP Mail SMTP: Step by Step
If you purchased through WP Mail SMTP:
- Log in to your WP Mail SMTP account.
- Navigate to the Downloads tab to check your license’s renewal date under the EXPIRES section.
- Go to the Billing tab to view previous payments and active subscriptions.
- Scroll down to the Subscriptions section.
- Click the Cancel button to start the cancellation process.
- After clicking Cancel, choose whether you want help or to continue with the cancellation.
- If you choose to continue, answer the required questions.
- Click the Confirm Cancellation button to finalize the process.
- Look for a confirmation message on the Billing page indicating that your cancellation is complete.
Tips & Tricks for Canceling WP Mail SMTP
- Prepare to navigate multiple screens: WP Mail SMTP hides the cancellation option behind multiple menu layers, requiring persistence through 6 or more pages.
- Beware swapped or moving buttons: Users report buttons changing places, designed to confuse and delay cancellation.
- Use clear, direct language: When communicating with support or on forms, be polite but firm that you want to stop billing immediately.
- Tick correct cancellation checkboxes carefully: Missing the right box can keep your subscription active; double-check each step.
- Timing is key: Attempt cancellation well before renewal dates to avoid being charged for another period due to processing delays.
- Escalate via support contact: If the online cancellation fails or feels deliberately difficult, contact support directly referencing the subscription and asking explicitly for cancellation confirmation.
- Leverage feedback prompts: Use the company’s multiple-step feedback forms to reinforce your intent to cancel and dissatisfaction with the process.
- Persistence pays off: Many users report that repeated attempts and spending extra time navigating menus eventually succeed in cancellation.
- Document your cancellation steps and correspondence: In case of disputes, having a record of your cancellation requests and confirmations can help with refunds or stopping charges.
WP Mail SMTP Customer Service Info
If you need assistance, here's how you can get in touch with WP Mail SMTP's support team.
Cancel WP Mail SMTP Script
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Dear WP Mail SMTP Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have decided to move in a different direction regarding my email needs, and I no longer require the services at this time.
I appreciate the features offered and the support I received, but this is a necessary step for my current situation. Please confirm that my subscription has been canceled and that no further billing will occur.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
WP Mail SMTP is a subscription-based plugin with a yearly license that auto-renews by default. You can cancel at any time through your account's Billing tab to turn off auto-renewal, and after cancellation, you can continue using the plugin until the end of the paid term but will lose premium features afterwards. Refunds are available only within 14 days of purchase, and license downgrades must be done within 14 days of upgrading; otherwise, a cancellation and new purchase are required.
Yes, you need to have your WP Mail SMTP (wpmailsmtp.com) account password to cancel your subscription because you must log in to your account to access the cancellation option. Once logged in, you can navigate to the Billing tab, then the Subscriptions section to cancel. If you forgot your password, you can reset it here: https://wpmailsmtp.com/account (look for the password reset option on the login page).
- No longer want to use the plugin or prefer to renew license manually
- Loss of access to premium features such as email alerts and Google One-click mailer setup after cancellation
- No plugin updates after cancellation, leading to missing new features and potential security risks
- Issues with subscription billing, including difficulties canceling and being charged after cancellation
- Delayed or no response from customer support when trying to cancel subscription or get a refund
- Feature downgrades as an alternative to cancellation due to no longer needing higher license features
- Preference to resolve issues with support instead of canceling subscription
WP Mail SMTP allows you to cancel your subscription at any time, but the cancellation process can be cumbersome, requiring multiple clicks (up to 9) which some users find frustrating and feel is designed to discourage cancellation. Once you cancel, you continue to have access until the end of the paid term, with no early cancellation fees or lock-ins, but refunds are only available within 14 days of purchase. Be aware there are no contracts or hidden fees, but the multi-step cancellation could be seen as a small hurdle.
Before canceling your WP Mail SMTP subscription, know that you will retain access to the premium features and the plugin itself until the end of your current paid term. After the subscription expires, you will lose all premium features such as email alerts and the Google One-click mailer setup. While you can continue using the plugin without renewing, you won't receive any updates, which means no access to new features and potential security risks. It's important to remember cancellations stop auto-renewal, but the license remains active until the renewal date, and refunds are available only within 14 days of purchase under their No-Risk Double-Guarantee.
- WP Mail SMTP account login credentials (username and password)
- Access to the WP Mail SMTP billing section from your account dashboard
- Subscription identification (select the specific subscription or license you wish to cancel)
- Completion of cancellation feedback form (short set of questions required to finalize cancellation)
- Contact information (may be required as part of registration or refund process)
- Billing contact details (as designated in your account profile)
- Support request details if you cannot cancel via the dashboard and need to contact support
- Refund request information (if eligible for a refund within 14 days, you will need to submit a support ticket explaining your request)
We've actually written a step by step guide on how to get a refund from WP Mail SMTP. Check it out!
The Easiest Way to Cancel WP Mail SMTP
If you’re frustrated trying to cancel your subscription, membership, or bill from WP Mail SMTP—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to WP Mail SMTP?
WP MAIL SMTP, WPMAILSMTP, WP Mail SMTP PRO, WPMAILEMAIL, WPMAIL-SMTP, WP MAIL SMTP SERVICE, WPMAILSMTP.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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