Xsolla Refrag offers subscription plans to help gamers improve their skills with tools like aim training, recoil control, and game strategy coaching. They have three main plans: Player, Competitor, and Team, with prices ranging from about $5.40 to $79 per month, billed either annually or monthly. The plans include access to on-demand servers and various training features, so if you see a charge from them, it's probably for one of these game improvement subscriptions. It's designed to help gamers practice smarter and get better at their games.
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Cancelling a subscription on Xsolla Refrag involves going to the Settings tab on the Refrag dashboard and clicking cancel, which is straightforward. However, if that fails, users might need to contact Xsolla support through live chat or email, adding some complexity but not excessive difficulty.
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minutes to cancel a Xsolla Refrag subscription.
How to Cancel Xsolla Refrag: Step by Step
If you purchased through Refrag dashboard:
- Log in to your Refrag account on refrag.gg.
- Navigate to your Settings page.
- Look for the Cancel button in the subscription section.
- If you don’t see the Cancel button, create a support ticket in the Refrag Discord channel for assistance.
Tips & Tricks for Canceling Xsolla Refrag
- Deal directly with Xsolla for cancellations, not the game developer.
- Manually add your subscription using your transaction details if it doesn’t show up after logging in.
- Cancel close to but before the renewal date to avoid extra billing.
- Pay using PayPal whenever possible; cancellation via PayPal is simpler and stops future payments immediately.
- Use the in-game client cancellation if available and straightforward; some users report it works in certain countries.
- Contact Xsolla customer support with transaction info if you cannot find or cancel your subscription online.
- Keep detailed records of all communications, transaction IDs, and cancellation attempts.
- Request “non-renew” option if present to stop auto-renewal without losing current subscription benefits immediately.
- Be persistent and escalate your issue by following up repeatedly with support if initial cancellation attempts fail.
- Language tip: Clearly state you want to cancel recurring payments and provide all relevant transaction details to avoid confusion.
- If all else fails, contact your bank or PayPal to block or dispute future charges from Xsolla.
- Avoid disputes/chargebacks initially to prevent loss of access; escalate to these only after all direct cancellation routes fail.
- Avoid relying on Xsolla’s official cancellation interface alone as many users report it often does not show active subscriptions.
Xsolla Refrag Customer Service Info
If you need assistance, here's how you can get in touch with Xsolla Refrag's support team.
Cancel Xsolla Refrag Script
Script
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Dear Xsolla Refrag Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I am currently unable to utilize the service effectively. Despite my interest, the recent changes do not align with my current needs.
Please let me know if you need any further information to complete the cancellation process.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Xsolla Refrag (refrag.gg) allows users to cancel their subscription by going to the Settings page on their Refrag Dashboard. If the Cancel button is not visible, users should create a support ticket in their Discord for assistance. This policy provides straightforward options for subscription management and cancellation.
To cancel your subscription on Xsolla Refrag (refrag.gg), you do need to log into your Xsolla Wallet account, which requires your password. Subscription management, including cancellation, is done through the Subscription section in your Xsolla Wallet Account. If you need to reset your password, you can do so using the Xsolla password reset functionality, accessible here: https://wallet.xsolla.com/article/i-forgot-my-passcode. If you experience issues canceling, you can also contact Xsolla support for assistance.
- Dissatisfaction with value received from the service or product.
- Payment issues such as payment failures or billing problems.
- Lack of useful updates or content that meets subscriber expectations.
- Technical problems or bugs that remain unresolved.
- Too many overlapping subscriptions, causing management difficulties or subscription fatigue.
- Changing personal interests or decreased usage of the service.
- Cost concerns or feeling the subscription is too expensive for the benefit received.
- Limited time or availability to use the service effectively.
- Better alternatives found elsewhere for similar services or training platforms.
- Subscription complexity or confusion about cancellation and renewal processes.
With Xsolla Refrag (refrag.gg), you can cancel your subscription at any time by logging into your account, but the cancellation only takes effect at the end of the current paid term. There are no explicit early-cancellation fees or lock-ins mentioned in their terms, but you should be aware that recurring charges will continue until you notify them of cancellation. So, the main pain point is that you are billed for the full subscription period even if you cancel mid-term, and you must cancel at least a day before the next billing cycle to avoid additional charges.
Before cancelling your Xsolla Refrag subscription, know that cancellation will take effect at the end of your current paid period, so you retain access until then. Upon cancellation, you will lose access to all subscription-specific content and features provided by Refrag.gg as soon as the period ends. Refunds are possible but must be requested within the cancellation period and will only be issued back to the original payment method, which may take up to 10 working days. Additionally, you need to manage and cancel your subscription via your Xsolla Wallet account or contact support if the payment was processed through Xsolla; for payments through platforms like Google Play or Apple Pay, you must cancel directly there.
- Email address used to create the Xsolla/Refrag account
- Xsolla Wallet Account login credentials (if managing online)
- User ID associated with the subscription/membership
- Subscription ID, Plan ID, or Plan name to be canceled
- Invoice ID or internal order/transaction number related to the charge
- Name of the service or game (e.g., Refrag.gg) for which the subscription was made
- Billing information or payment method details (for verification, if needed)
- Receipt or proof of payment (if requested for extra verification)
- Reason for cancellation (sometimes requested by support)
- Access to your registered email to complete confirmation, if required
We've actually written a step by step guide on how to get a refund from Xsolla Refrag. Check it out!
The Easiest Way to Cancel Xsolla Refrag
If you’re frustrated trying to cancel your subscription, membership, or bill from Xsolla Refrag—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Xsolla Refrag?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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