Yelp is a platform where you can find and review local businesses, and it's free for consumers to use. If you're a business owner, you can claim your business page for free and manage it. Yelp also offers paid services like Yelp Ads, which are ads that help businesses get more customers, and you can cancel anytime. Sometimes if you're a business, you might see charges from Yelp for these advertising services or for special tools like reservation software for restaurants.
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The cancellation process for Yelp subscriptions is relatively straightforward if the user is not under a contract. The user can cancel online through the billing page by managing their products and following prompts, but if under contract, a phone call to customer service is required, which adds some difficulty but is still manageable.
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How to Cancel Yelp: Step by Step
If you purchased through Yelp.com:
- Log in to your Yelp for Business account at biz.yelp.com/login.
- Navigate to the Billing section by selecting it from the left-hand menu.
- Under Your Products, click or tap on Manage.
- Locate the campaign or product you wish to cancel.
- Click or tap the Cancel icon next to the desired product or campaign.
- If you're part of a CPC program, you may also have options to Edit budget or Pause the campaign instead of canceling.
- Follow the prompts to complete the cancellation process.
- Refresh the page to confirm that the cancellation has been successfully processed.
- If you are under a contract and need further assistance, contact Yelp's Customer Success team at (855) 380-9357.
Tips & Tricks for Canceling Yelp
- Cancel the card on file: Yelp will continue charging unless the payment method is canceled or changed.
- Don’t rely on in-app cancellations: Cancelling campaigns or ads through the Yelp Biz app or website often only pauses visibility but doesn’t stop billing.
- Contact Yelp support directly: Speak with a representative to formally end your agreement.
- Request written confirmation: Push for a confirmation email that clearly states your ad account is closed and billing has stopped.
- Dispute charges with your bank: If Yelp cannot provide a current signed agreement or confirmation, disputing through your credit card company can be effective.
- Understand Yelp listings cannot be removed: Listings stay live permanently and cannot be removed, only reduced in visibility by de-indexation on search engines.
- Act fast on trial periods: Cancel immediately upon signing up for any trial offer to avoid unexpected charges.
- Escalate the issue: Be prepared to escalate to supervisors or higher customer service levels if initial reps are unhelpful.
- Use firm, clear language: State that you are formally terminating all agreements and expect written confirmation to avoid further billing.
- Timing matters: Initiate cancellation well before the next billing cycle to avoid automatic renewals.
Yelp Customer Service Info
If you need assistance, here's how you can get in touch with Yelp's support team.
Cancel Yelp Script
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Dear Yelp Support,
I hope this message finds you well. I am writing to request the cancellation of my Yelp subscription. Due to recent personal changes, I unfortunately no longer require the services provided by my membership.
I appreciate your assistance in processing this cancellation promptly. Please confirm once the subscription has been successfully canceled.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Yelp's cancellation policy for advertising programs varies by contract type. For non-term contract programs, you can stop your campaign anytime through the Billing page on Yelp for Business or app by managing and canceling products. If under contract, cancellation requires contacting Yelp's Customer Success team by phone. Cancellations take effect immediately with the expiry date noted, and you can schedule to restart ads if desired.
To cancel your Yelp subscription, you generally need to log into your Yelp for Business account, which requires your password. Once logged in, you can go to the Billing page, manage your products, and proceed with cancellation. For contract cancellations, you may need to call their Customer Success team at (855) 380-9357. If you need to reset your password, you can do so here: https://biz.yelp.com/forgot.
- Difficulty cancelling Yelp advertising subscriptions and being charged despite attempts to cancel.
- Billed after promotional credits with unclear warnings about charges.
- Self-service cancellation requiring manual account actions which customers find confusing or inconvenient.
- Billing in arrears leading to unexpected charges after use of the service.
- Partial or no refunds offered, with Yelp citing terms agreed at sign-up to deny full refunds.
- Inadequate customer service including disconnected calls and failure to respond to cancellation requests.
- Charges for add-ons that were not clearly agreed to or disclosed at sign-up.
- Perceptions of deceptive or aggressive billing practices causing trust issues with users.
- Difficulty reaching Customer Success Team and lack of support after subscribing.
- Negative backlash such as Yelp's algorithm marking more positive reviews as "not recommended" after cancelling advertising.
Yelp may have annual contracts for some of its business subscriptions that include early termination fees, which can be costly, as a way to lock you in. While month-to-month subscriptions usually allow cancellation at any time, if you have committed to an annual contract, canceling early typically requires paying a fee reflecting discounts and other costs. You must also give a 30-day written notice to cancel, and billing may continue until then. It's important to read your specific contract as these terms, including early termination fees, can be significant and binding.
Before cancelling a Yelp subscription such as Yelp Ads, know that you will lose access to advertising features that help promote your business prominently on Yelp. Your listing will not be removed, but you will no longer benefit from the increased visibility and targeted customer reach that paid ads provide. Additionally, any upgraded features tied to your subscription may be disabled, reducing some business tools and analytics previously available. It's important to check your Yelp Business account billing section to properly manage and confirm cancellation to avoid unexpected charges.
- Yelp account login credentials (email and password associated with your Yelp account)
- Access to the Billing page within your Yelp (business) account
- Knowledge of the specific subscription, membership, or bill you wish to cancel (such as ads, campaigns, or upgrades)
- Account details (such as business name or account number, if canceling via phone)
- Confirmation steps: ability to follow and complete prompts to finalize the cancellation
- Customer Success team phone number (for contract cancellations): (855) 380-9357
- Phone number to cancel by phone: (877) 767-9357
We've actually written a step by step guide on how to get a refund from Yelp. Check it out!
The Easiest Way to Cancel Yelp
If you’re frustrated trying to cancel your subscription, membership, or bill from Yelp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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