Zety is a company that helps you create professional resumes and cover letters using easy-to-use tools. They offer subscription plans, including a Pro Package that has a 14-day trial for $1.95, and after the trial, it automatically renews at $25.95 every four weeks. You can cancel your subscription anytime if you don’t want to continue. If you're seeing a charge from them, it's likely for one of these subscriptions related to resume-building tools and services.
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Canceling a subscription on Zety is quite straightforward as users can cancel directly by logging into their account and navigating to the settings. Assistance is also available via customer support, making the process user-friendly and quick.
Estimated Time
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2 minutes
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minutes to cancel a Zety subscription.
How to Cancel Zety: Step by Step
If you purchased through Zety.com:
- Log into your Zety account by visiting this link.
- Navigate to the settings section in your account dashboard.
- Locate the My Plan section, where your subscription details are displayed.
- Click on the option to cancel your subscription.
- Follow any further prompts to confirm the cancellation.
If you purchased through customer support:
- Contact Zety’s customer support team via email: support@zety.com or through the contact form on their website.
- Request cancellation of your subscription in your message.
- Provide any necessary account information to assist with the cancellation process.
Tips & Tricks for Canceling Zety
- Start the cancellation process early—ideally before the 14-day trial ends to avoid unexpected charges.
- Prepare for the "Cancel Subscription" button not to work on their website; many users report it leads nowhere or is disabled.
- Disable any adblockers before trying to cancel online, as this has helped some users access the cancellation function.
- Be ready to spend time—expect multiple tries and being put on hold for phone support.
- Use direct customer support channels like phone calls or live chat instead of relying solely on the website cancellation option.
- Keep detailed records of your cancellation attempts, chats, and calls in case of disputes.
- If faced with unauthorized charges, escalate by contacting your bank to dispute the payments if Zety refuses a full refund.
- Explicitly state you want to cancel the subscription immediately and ask for confirmation during chats or calls to avoid ongoing charges.
- Do not rely on emails from Zety alone—many users report not receiving emails or receipts for recurring payments.
- Check payment methods like UPI carefully—some report linked wallets with recurring charges that need to be unlinked separately.
- Language tip: Keep your cancellation requests firm and clear, using phrases like "I demand immediate cancellation and refund for unauthorized charges."
Zety Customer Service Info
If you need assistance, here's how you can get in touch with Zety's support team.
Cancel Zety Script
Script
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Dear Zety Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons and a shift in my circumstances, I will not be able to continue using the service.
I appreciate the support I’ve received, but I believe it’s best to cancel at this time. Please confirm that the cancellation has been processed and that I will not be billed again going forward.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Zety allows you to cancel your subscription at any time by logging into your account and navigating to the settings section, or by contacting their customer support team. For refunds, if you cancel within the first 7 days of purchase, you get a full refund with no questions asked; after 7 days, refunds may be given only if you haven't downloaded any files while your account was active.
To cancel your subscription on Zety, you can do it yourself by logging into your account and going to the "My Plan" section in your dashboard, which requires your account password. Alternatively, you can contact Zety's customer support team via phone or chat to cancel. The information does not specify if a password is required by support for cancellation, but typically, full account access (meaning your password) is needed for self-service cancellation. If you need to reset your password, you can do so here: https://builder.zety.com/reset-password.
- Unauthorized or unexpected charges converting a one-time purchase into a subscription.
- Lack of clear communication or acceptance about recurring charges.
- Subscriptions auto-renewing after the trial period without explicit consent.
- Difficulty in contacting support or canceling the subscription.
- Feeling misled due to a small trial fee hiding expensive ongoing subscription fees.
- Perception of scam-like practices and billing without consent.
- Delays and dissatisfaction with the refund process.
Zety allows you to cancel your subscription at any time through your account settings or customer service, but be aware that they do not guarantee refunds. You should always confirm your cancellation by obtaining a cancellation number via email to avoid continued billing, and if you don't receive confirmation, you need to contact customer service again. There are no lock-ins or early cancellation fees, but the lack of guaranteed refunds and the need for cancellation confirmation can be frustrating and feel like subtle hurdles.
Before cancelling your Zety subscription, note that cancellation is easy and can be done via your account settings or by contacting customer support. You lose access to Zety's resume building and updating features after cancellation. If you want a refund, you must request it by email within 7 days of purchase for a full refund, or later if you haven't downloaded any files while your account was active. Also, keep in mind that your account is helpful for ongoing resume updates as your career progresses, which you will no longer have with cancellation.
- Account email address associated with your Zety account
- Full name registered on the Zety account
- Purpose of request (clearly state you wish to cancel your subscription or membership)
- Subscription details (such as the plan name if needed)
- Any relevant account or order number (if available from your profile or confirmation emails)
- Confirmation of identity (may be required for security if contacting support)
- Access to your Zety account (for self-service cancellation in the dashboard)
We've actually written a step by step guide on how to get a refund from Zety. Check it out!
The Easiest Way to Cancel Zety
If you’re frustrated trying to cancel your subscription, membership, or bill from Zety—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Zety?
BLD*ZETY.COM, RESUMEZETY.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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