Ziply Fiber offers fiber internet plans with different speeds from 100 Mbps to 2 Gig, plus services like whole home WiFi, phone service with unlimited calling, and streaming TV. They have no annual contracts, no data caps, and provide free or professional installation depending on the plan. Customers get clear pricing and can save with autopay and paperless billing. You might get billed by them for your internet subscription or any extra services like phone or TV, and you can easily manage and pay your bill through their app or online account.
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Cancellation requires calling a phone number or using chat to speak with a representative, which is straightforward but adds a step compared to instant online cancellation. There are no contracts or fees to cancel, simplifying the process overall.
Estimated Time
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minutes to cancel a Ziply Fiber subscription.
How to Cancel Ziply Fiber: Step by Step
If you purchased through Ziply Fiber:
- Visit the Ziply Fiber website at ziplyfiber.com.
- Access the Help Center by scrolling to the bottom of the homepage and clicking on "Help Center".
- Utilize the chat feature to initiate a cancellation by clicking on the chat icon located on the lower right corner of the Help Center page.
- Follow the prompts to connect with a representative.
- Request a cancellation of your service, and confirm your identity as needed.
- Alternatively, you can call customer support directly at the number provided on the website. Make sure to have your account details ready.
- Lastly, if you have any equipment, make arrangements to return it as guided by the support representative.
Tips & Tricks for Canceling Ziply Fiber
- Call during weekday business hours when better support staff are more likely available.
- Insist on speaking to a supervisor if the frontline rep won't process your cancellation immediately.
- Politely but firmly decline any retention offers
- Request confirmation numbers and keep detailed notes of each call including rep names and time stamps.
- Cancel before your billing cycle renews to avoid being charged for the next month.
- Use clear language like "I want my service cancelled effective immediately"
- Escalate via online forums or social media if calls fail
- Return all equipment swiftly and get confirmation
- Be persistent and patient but document all interactions
Ziply Fiber Customer Service Info
If you need assistance, here's how you can get in touch with Ziply Fiber's support team.
Cancel Ziply Fiber Script
Script
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Dear Ziply Fiber Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to unforeseen financial constraints, I am unable to continue my service at this time.
Please confirm that my subscription has been canceled and let me know if there are any final steps I need to complete. I appreciate your assistance and understanding in this matter.
Thank you for your help!
Best regards,
Frequently Asked Questions
Ziply Fiber has no contracts and allows customers to cancel their service at any time without a cancellation fee. Upon cancellation, customers must return all Ziply Fiber equipment within 45 days to avoid unreturned equipment fees. Final bills are issued on the regular billing date and charges are based on a 30-day advance billing cycle, meaning customers are responsible for the full billing period regardless of the cancellation date; services remain active until the billing cycle ends. Early Termination Fees apply only if canceling before the end of a special promotional offer or renewal period.
To cancel your Ziply Fiber subscription, you can do so via chat or by calling their customer service at 1.866.699.4759. There is no mention of needing your password for cancellation through these channels, suggesting that password authentication is not required for cancellation. If you need to reset your password for any other account-related actions, you can do so at this URL: https://ziplyfiber.com/helpcenter/categories/account/manage-your-account/change-your-password. Therefore, you should be able to cancel your service without having your password on hand.
- Billing disputes, such as being charged for service after cancellation without receiving refunds promptly
- Unexpectedly large bills for services assumed to be free trial or stopped without payment info updated
- Repeated service outages lasting days with no timely resolution or technician no-shows
- Internet speeds not meeting advertised or promised rates
- Poor customer service, including rude or disrespectful technician behavior
- Installation issues where service cannot be completed due to property conditions or company refusal
- Property damage during installation without proper restoration or accountability
- Difficulty canceling service causing continued billing after cancellation request
Ziply Fiber does not have contracts or early termination fees, so you can cancel your service at any time without penalty. However, be aware that if you have any equipment from Ziply Fiber, you must return it within 45 days of cancellation to avoid equipment return fees. Other than that, there are no gimmicks or lock-ins preventing you from cancelling your subscription right away.
Before cancelling your Ziply Fiber service, know that there is no fee to cancel, and you can cancel anytime as there are no contracts. You will lose access to your internet and any other services provided through Ziply Fiber immediately upon cancellation. You must return any equipment such as modems or routers within 45 days to avoid unreturned equipment fees. Your final bill will be issued on your regular billing date, and you are responsible for the full 30-day billing cycle even if you cancel mid-cycle. Also, early termination fees may apply if you cancel before a promotional period ends, and refunds from deposits or prepayments may take a few billing cycles or up to 60 days to process.
- Account number associated with your Ziply Fiber service
- Full account holder name as registered with Ziply Fiber
- Service address where Ziply Fiber is active
- Phone number and/or email address on the account
- Documented cancellation reference number (request during the cancellation call)
- Email confirmation of cancellation (request and save this as proof)
- Last billing statement information to check balances and turn off autopay
- Information about any leased equipment (routers, modems, DVRs, etc.)
- UPS return slip or tracking number for any returned equipment
- Date you want the cancellation to take effect
- Reason for cancellation (may be requested, not required)
We've actually written a step by step guide on how to get a refund from Ziply Fiber. Check it out!
The Easiest Way to Cancel Ziply Fiber
If you’re frustrated trying to cancel your subscription, membership, or bill from Ziply Fiber—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Ziply Fiber?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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