ZipRecruiter is a service that helps employers post job openings on over 100 job boards with just one click. They offer different subscription plans—Standard, Premium, and Pro—that include features like AI to find candidates, access to a large resume database, and flexible job slots. You might get billed if you're using one of these plans, which often includes a free trial period for Standard and Premium options, and you can adjust or cancel your subscription anytime through your account. The Pro plan requires contacting their support to get started, and they provide 24/7 customer support for help.
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Canceling ZipRecruiter requires calling customer support and sometimes involves navigating options such as a 'hiring pause' before full cancellation. While the call process is straightforward with little hold time, the extra steps and need for direct interaction add complexity, making it moderately difficult for consumers.
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How to Cancel ZipRecruiter: Step by Step
If you purchased through ZipRecruiter directly:
- Log in to your ZipRecruiter account.
- Click on "My Account" in the upper right corner.
- Select "Subscription" from the dropdown menu.
- Click on "Overview" to view your subscription details.
- At the bottom, locate the "Cancel Automatic Renewal" option and click it.
- Follow any prompts to confirm your cancellation.
If you purchased through the Apple App Store:
- Open the Settings app on your device.
- Tap your name at the top to access your account settings.
- Select "Subscriptions".
- Find and select your ZipRecruiter subscription.
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm the cancellation when prompted.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select "Subscriptions".
- Find your ZipRecruiter subscription and select it.
- Tap "Cancel Subscription".
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling ZipRecruiter
- Call customer support directly at 855-813-0288 for cancellation; the website does not allow full cancellation online.
- Disable auto-renew first through your account settings to avoid further charges.
- Prepare for a retention offer such as a discounted "hiring pause" plan around $10/month; firmly state your intention to fully cancel.
- Have a clear reason ready why you are cancelling, as representatives often ask and use this to try to retain you.
- Call during business hours (6am to 6pm PST) to avoid long waits; some users report hold times but persistence is key.
- Be prepared for combative or unhelpful customer service—stay calm and insist on cancellation.
- If calls fail or hold times are too long, escalate by sending a firm email to Support@ziprecruiter.com demanding cancellation confirmation.
- Cancel before the billing date to avoid unwanted charges or having to dispute charges later with your bank.
- Users suggest documenting all communication and timelines for easier disputes if charges continue despite cancellation.
- Some users report resorting to filing disputes with credit card companies if ZipRecruiter does not honor cancellation or refund requests.
ZipRecruiter Customer Service Info
If you need assistance, here's how you can get in touch with ZipRecruiter's support team.
Cancel ZipRecruiter Script
Script
Copy
Hello, ZipRecruiter team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal circumstances, I am unable to continue utilizing your services at this time. I appreciate the value your platform offers, but at this moment, I must prioritize my budget and responsibilities.
Thank you for your assistance with this matter. I would appreciate confirmation of my cancellation at your earliest convenience.
Best regards,
[Your Name]
Frequently Asked Questions
ZipRecruiter requires users to cancel their subscription before the next billing date to avoid further charges. Cancellation can be done by calling their support number or by emailing support; however, automatic renewals must be manually canceled in the subscription settings. Upon cancellation, job ads are taken down and the account is moved to inactive status.
To cancel your ZipRecruiter subscription, you need to contact their support directly by calling 855-813-0288 from 6am to 6pm PST, Monday through Sunday, or by emailing Support@ziprecruiter.com. There is no indication that you need your password to cancel via these methods, as cancellation is handled through phone or email support. If you do need to reset your password for any reason, you can do so here: https://www.ziprecruiter.com/forgot_password
- Unexpected high charges or bills without proper notification, causing surprise and dissatisfaction.
- Lack of notification before and after billing or when free trials end, leading to unwanted charges.
- Poor customer service experiences, including rude, unhelpful, or dismissive interactions, especially when attempting to cancel or request refunds.
- Difficulty in canceling subscriptions, often requiring phone calls and inconvenient procedures.
- Perception of unethical or shady billing practices and unwillingness to provide billing adjustments or refunds.
- Mediocre or poor quality of candidates received through the service, not matching expectations or advertised standards.
- Expensive pricing relative to the value and results obtained, leading customers to feel the cost isn't justified.
- Service not tailored to small businesses, feeling like a generic solution that doesn't address individual or smaller scale hiring needs.
- Offering a "hiring pause" instead of full cancellation, seen as a tactic to retain customers unwilling to fully cancel.
ZipRecruiter allows you to cancel your subscription at any time by contacting them via phone or email, but the cancellation takes effect at the end of your current billing term—you won't get a refund for prepaid fees. Be aware that once you cancel, you immediately lose access to all subscription features. There are no early cancellation fees, but prepaid fees are non-refundable except if ZipRecruiter materially breaches the agreement and fails to fix it within 10 days. This means you need to be mindful of cancellation timing to avoid unwanted charges and you can't get money back for unused time.
Before cancelling your ZipRecruiter subscription, know that you will lose access to all content and features associated with your selected subscription plan. This includes access to candidate information, active job advertisements, and other subscription tools that help you manage job postings and applicants. Upon cancellation, your job ads are taken down, and your account becomes inactive, so you won't be able to manage or view any ongoing recruitment activities. However, your account information is saved, but all active use features are no longer accessible.
- Full name associated with the ZipRecruiter account
- Registered email address used for the account
- ZipRecruiter account login credentials (if cancelling via website during free trial)
- Billing or payment information (may be required for verification over phone/email)
- Subscription plan or account type (free trial or paid subscription)
- Reason for cancellation (sometimes requested by support)
- Cancellation method chosen (website during free trial, phone, or email)
- Support contact details: support@ziprecruiter.com or 855-813-0288
- Account settings access (to delete account via website, if desired)
- Timing of cancellation request (to avoid charges, cancel before the next billing cycle or before free trial ends)
We've actually written a step by step guide on how to get a refund from ZipRecruiter. Check it out!
The Easiest Way to Cancel ZipRecruiter
If you’re frustrated trying to cancel your subscription, membership, or bill from ZipRecruiter—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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