Zips Car Wash offers a membership called ZIPS Unlimited™ that lets you get unlimited car washes—up to two per day—any day of the year at over 260 locations nationwide. Membership is month-to-month with no contract, costing around $20 per month depending on the wash package you choose. Members also get perks like complimentary vacuums, app rewards, and express lanes at select locations. You might see billing from them because you're signed up for this easy, flexible subscription to keep your car clean regularly.
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Cancelling a subscription with Zips Car Wash requires users to either call the call center during business hours or send an email request, which is relatively straightforward but necessitates advance notice of 7 days before billing. The process is not automated online, which slightly increases the effort and time required.
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How to Cancel Zips Car Wash: Step by Step
If you purchased through Zips Car Wash directly:
- Determine your billing date: Identify your membership’s anniversary billing date and ensure you are at least 7 days prior to that date for cancellation.
- Call Customer Support: Dial (855) 947-7927 to request cancellation. Make sure to have your membership details ready.
- Check support hours: Call Center is open Monday to Friday from 8:00 am to 5:00 pm Central Time.
- Alternatively, send an email: Contact appsupport@zipscarwash.zendesk.com with your cancellation request and membership details.
If you purchased through a Mobile App:
- Open the Zips Car Wash App: Log into your account.
- Navigate to Membership Settings: Go to your account settings to find the membership management options.
- Request Cancellation: Follow the prompts for cancellation, ensuring that it is at least 7 days before your billing date.
Tips & Tricks for Canceling Zips Car Wash
- Do not provide your card information casually as Zips Car Wash may reactivate cancelled subscriptions months later without your consent.
- Dispute unauthorized charges with your bank or credit card company to get your money back if you are charged after cancellation.
- Cancel in person if no online or phone cancellation options work; some users reported having to visit a location physically to cancel.
- Send a written cancellation request via email with clear details (like RFID badge and license plate number) and wait 48 hours for a response.
- If charges persist after cancellation, escalate by disputing with your bank and consider filing complaints with the attorney general's office rather than just the BBB.
- Modify the card information on file to prevent unauthorized future charges if you can’t successfully cancel.
- Keep copy of all communications (emails, screenshots) as evidence in case you need to escalate.
- Be persistent and prepared for slow or no responses; customer service can be difficult to work with.
- Timing matters: Cancel at least 7 days prior to the billing date to avoid getting charged for the next cycle.
- Use polite but firm language when requesting cancellation and refunds; assert your rights calmly to avoid defensiveness.
Zips Car Wash Customer Service Info
If you need assistance, here's how you can get in touch with Zips Car Wash's support team.
Cancel Zips Car Wash Script
Script
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Hello Zips Car Wash Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to your car wash services. Due to recent changes in my schedule and personal circumstances, I am unable to continue utilizing the service as I had hoped.
I would appreciate it if you could confirm the cancellation and ensure that no further charges are processed to my account. Thank you for your understanding and assistance in this matter.
Best regards,
[Your Name]
Frequently Asked Questions
Zips Car Wash allows you to cancel your subscription-based membership at any time by contacting their Customer Care Team. To avoid being charged for the next month, cancellation must be made at least seven days prior to your monthly billing date; otherwise, a cancellation fee equivalent to one month's Unlimited™ Fees applies. Prepaid memberships can only be canceled within the first month with a refund for the unused portion; after that, prepaid plans are non-cancelable and non-refundable.
You do not need your password to cancel your Zips Car Wash subscription. You can cancel quickly by submitting a request on their website or by calling their customer care line at (855) 947-7927. For cancellation, you will need details like your Membership Sticker/RFID number, location, and contact info, but no password is required. However, if you want to log in to their member portal or reset your password, you can do so here: https://uwcapp.zipscarwash.com/forgot-password.
- Difficulty canceling memberships due to complicated procedures and poor customer support.
- Unauthorized or repeated charges even after cancellation attempts.
- Poor customer service including unresponsive or unhelpful support.
- Hidden or complicated account management rules such as barcode tag assignment and account confirmation issues.
- Aggressive upselling tactics at the car wash location causing frustration.
- Billing issues like charges continuing despite no service usage.
- Inconvenient account access problems, including incorrect email entries and inaccessible accounts.
- Long wait times and inconvenient gate closures interfering with service usage.
- Issues with auto-renewal charges despite instructions to not renew automatically.
- Customer resorting to bank chargeback due to unresolved billing disputes.
Zips Car Wash has some important cancellation policies to be aware of. For subscription plans, you can typically cancel anytime without penalty if you do so at least 7 days before your monthly billing date; otherwise, a cancellation fee equal to one month of fees may apply. For prepaid membership plans, you can only cancel within the first month of the plan; after that, they become non-cancelable and non-refundable, which is a significant lock-in and potential landmine if you're not satisfied early on.
Before cancelling a Zips Car Wash subscription, know that all cancellation requests must be made at least 7 days prior to your anniversary billing date to avoid being charged for the next month. When you cancel, you will lose access to the unlimited car wash plans, which allow up to two washes per day, every day, year-round. Prepaid memberships can only be cancelled within the first month with a refund issued for the remainder of the term; afterwards, they are non-refundable. Also, cancellations less than 7 days before billing can incur a fee equal to one month of fees. Be aware refunds or discounts upon cancellation are at Zips' discretion. Reactivation after suspension requires visiting a physical location.
- Membership Sticker / RFID number (located on the sticker on your windshield)
- Full legal name
- Zips location where you signed up
- Email address associated with the account
- Phone number associated with the account
- Reason for canceling (optional, but often requested)
- Membership number or account details
- Payment information (may be needed for verification)
- Date you wish to cancel, ensuring it aligns with the required 7-day notice before next billing
- Signature and date (if submitting written cancellation)
- App-specific method: If purchased in-app, send an email request to appsupport@zipscarwash.zendesk.com
- Proof of new address (only if moving and requesting a fee waiver)
- Written confirmation of cancellation (always request a confirmation number or email for your records)
We've actually written a step by step guide on how to get a refund from Zips Car Wash. Check it out!
The Easiest Way to Cancel Zips Car Wash
If you’re frustrated trying to cancel your subscription, membership, or bill from Zips Car Wash—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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