Zumba offers a Zumba Virtual+ subscription through its app that gives full access to on-demand dance fitness classes for $19.99 per month or $179 if prepaid annually, which saves about 25%. They also offer a ZIN Membership for licensed instructors, which requires a commitment starting with six months and auto-renews monthly unless canceled. Payments for the ZIN Membership are processed on the 21st of each month, with options to pre-pay for longer periods. If you see charges from Zumba, it's likely from one of these subscriptions for dance workouts or instructor resources.
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The cancellation process for a Zumba subscription is relatively straightforward as users can cancel online through their account by navigating to 'My Account' and selecting 'Cancel Membership' under the 'Support' tab. Alternatively, users can cancel by phone through Customer Care. The only complexity involves timing restrictions and possible cancellation fees, which slightly increase difficulty but do not make it overly hard.
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How to Cancel Zumba: Step by Step
If you purchased through Zumba.com:
- Log in to your account on zumba.com.
- Navigate to the Membership section.
- Click on the Support tab.
- Select Cancel Membership.
If you purchased through the Zumba App (iOS):
- Open the Settings app on your iPhone.
- Tap your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find and select your Zumba Virtual+ subscription.
- Tap Cancel Subscription and confirm your choice.
If you purchased through the Zumba App (Android):
- Open the Google Play Store app.
- Tap the menu icon and select Subscriptions.
- Find your Zumba Virtual+ subscription.
- Tap Cancel Subscription and follow the prompts to confirm.
If you purchased through ZIN Membership:
- Log in to your former ZIN account on zumba.com.
- Go to the My Account section.
- Locate the setting for Cancel Membership under the Membership options.
- Follow the prompts to complete the cancellation.
If you want to cancel over the phone:
- Call Zumba customer service at one of the following numbers:
- (888) 219-8529
- (855) 343-0257
- (440) 820-1443
- (786) 577-2445
- Follow the prompts to speak with a representative.
- Request cancellation of your membership and follow their instructions for confirmation.
Tips & Tricks for Canceling Zumba
- Call persistently and be prepared to wait on hold for long periods, sometimes over an hour; use speaker mode and do other tasks while waiting.
- Cancel your payment method (credit card or bank) if calls and emails fail to stop charges.
- Email multiple times but expect generic, auto-generated responses; keep escalating.
- Use the online cancellation link if available, but be ready to call to finalize cancellation.
- Be firm and insist on cancellation without agreeing to put membership on hold or pay extra fees.
- Keep a record of all communications and dates to support any dispute or chargeback claim with your bank.
- Some users successfully triggered a phone callback from Zumba by canceling payment or initiating bank chargeback.
- Timing around billing cycles can be important; cancel before next charge to avoid extra fees.
- User reports suggest the company is slow to respond and may use delay tactics, so patience and persistence are key.
Zumba Customer Service Info
If you need assistance, here's how you can get in touch with Zumba's support team.
Cancel Zumba Script
Script
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Dear Zumba Team,
I hope this message finds you well. I am writing to request the cancellation of my ZIN membership due to personal reasons that make it difficult for me to continue at this time. I would appreciate your prompt assistance with processing this cancellation and ensuring that I am not billed for the next renewal. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Zumba's membership and subscription cancellation policy varies by program. For the Zumba Instructor Network (ZIN) membership, there is an initial 6-month commitment and automatic renewal until cancellation is made as per terms. For the Zumba Virtual+ subscription, cancellation can be managed online or via app stores, with access continuing until the next billing cycle but no refunds for prepaid plans are issued. Licensing program cancellations before the session date incur a $75 fee plus an optional $15 fee for phone cancellations, with no refunds after the session date has passed.
To cancel your Zumba subscription on zumba.com, you will need your password since you must log in to manage your subscription through the website. If you subscribed via the app stores (Apple App Store or Google Play), you need to manage and cancel your subscription through those stores' account settings instead. If you forgot your password, you can reset it at this link: https://www.zumba.com/reset-password. So, having your password is important for direct cancellations on zumba.com.
- High cost of membership or subscription fees, leading to affordability concerns.
- Lack of control over subscription management, making it difficult or complicated to cancel memberships.
- Cancellation fees or penalties applied when trying to cancel before the end of the subscription term.
- Unwanted auto-renewal of subscriptions that users want to stop.
- Discontinuation of physical media like CDs/DVDs, forcing members to rely on digital downloads only.
- Pressure or poor customer service experience when trying to cancel, including being pressured not to cancel.
- No refunds or billing without user consent, causing dissatisfaction with billing practices.
- No intention to continue teaching or using the program among Zumba instructors holding memberships.
Be aware that Zumba memberships, especially the ZIN program, typically require an initial 6-month commitment with automatic renewals on a monthly, 6, or 12-month basis. Canceling a licensing program registration incurs a $75 processing fee, with an additional $15 fee if cancellation is done by phone, and you cannot cancel after the session date with no refunds. While some subscriptions like Zumba Virtual+ may advertise month-to-month cancellation, the official terms enforce fees and specific cancellation processes that could complicate immediate cancellation or refund.
Before cancelling a Zumba subscription or membership, know that you will lose access to the ZIN Play App and all associated content immediately after your subscription ends. If you have a ZIN membership, cancelling will also terminate your license to teach Zumba classes, meaning you can no longer legally instruct. Additionally, access remains active only until the end of your current billing cycle, after which all online content and features are inaccessible. It's important to consider these limitations before finalizing your cancellation if you rely on these features or your instructor status.
- Account login credentials (username/email and password) for ZIN Home, SYNC Home, or The CIRCL Home accounts.
- Access to the "My Account" section on zumba.com (or related Zumba sites).
- Knowledge of which membership(s) you wish to cancel (ZIN, SYNC, CIRCL, etc).
- Ability to navigate to the "Support" tab and select "Cancel Membership" within your account.
- If cancelling by phone: Contact information for Zumba Customer Care (found via the site contact page), and information to identify your account.
- Cancellations must be done on a Business Day (Monday-Friday, excluding US holidays and Zumba corporate holidays).
- Cancellations must be submitted more than 24 hours before the 1st of the month to avoid charges for that month.
- If applicable: Awareness of any minimum commitment period and possible cancellation fees if cancelled early.
We've actually written a step by step guide on how to get a refund from Zumba. Check it out!
The Easiest Way to Cancel Zumba
If you’re frustrated trying to cancel your subscription, membership, or bill from Zumba—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Zumba?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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