Zwift is an online platform that lets you ride or run indoors with others through virtual worlds using your own equipment. They offer a subscription service with two main options: an annual membership, which charges you once a year, and a monthly membership, which lets you pay month by month. New users can try the monthly plan with a 14-day free trial, and if you choose the annual plan, there is a 30-day money-back guarantee. Essentially, if you see charges from Zwift, it's likely because you signed up for one of these memberships to access their interactive training and social workouts.
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Cancelling a Zwift subscription is relatively straightforward if done directly through Zwift's website by signing in to the billing section and selecting cancel. The simplicity of the online process and clear instructions lower the difficulty, but it requires some navigation and timing awareness due to cancellation cutoffs, which keeps the difficulty slightly above the easiest level.
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How to Cancel Zwift: Step by Step
If you purchased through zwift.com:
- Go to zwift.com/billing/membership and sign in if necessary.
- Select CANCEL.
- Choose a cancellation reason from the drop-down menu and select CANCEL MEMBERSHIP.
- Ensure to cancel at least 24 hours before your next billing date to avoid being charged again.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top.
- Tap Subscriptions.
- Tap the Zwift subscription.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play app.
- Make sure you're signed in to the Google Account that has your subscription.
- Go to Subscriptions.
- Select the Zwift subscription.
- Tap Cancel subscription and follow the instructions.
Tips & Tricks for Canceling Zwift
- Use multiple platforms: Try canceling via Zwift’s website and also through app stores like Apple or Google if you subscribed there—some users report success by switching payment platforms.
- Clear and persistent language: Use clear statements such as "I am requesting immediate cancellation and refund due to service issues" and follow up relentlessly.
- Escalate via social media: If emails and website forms fail, publicly message or tag Zwift on Twitter, Facebook, and Reddit to get quicker responses.
- Use billing dispute as leverage: If Zwift continues charging after your cancellation attempts, initiate a dispute with your credit card or PayPal provider.
- Time your cancellation carefully: Cancel right before the next billing date to avoid unwanted charges, as canceling early doesn’t stop the current subscription period.
- Pause instead of cancel: If cancellation proves too difficult, pause your membership temporarily to stop charges and keep progress.
- Beware of cancellation glitches: Users report Zwift’s cancellation page sometimes redirects or does not process requests—use different browsers or devices to try again.
- Document all interactions: Keep screenshots and copies of chats, emails, and cancellation attempts to prove your case if needed.
- Leverage user forums and Reddit: Share your issue on r/Zwift or Zwift forums to get community advice and sometimes direct help from moderators.
- Third party subscriptions: If paying via Apple or Google, cancel through those services, which may be simpler and forces Zwift to comply.
Zwift Customer Service Info
If you need assistance, here's how you can get in touch with Zwift's support team.
Cancel Zwift Script
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Hello Zwift Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am unable to commit the time needed to fully enjoy your platform due to recent personal commitments.
I appreciate the service you provide and the community it fosters; however, I believe it is best for me to cancel at this time. I would appreciate your assistance in processing this cancellation and confirming it via email.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Zwift memberships auto-renew monthly or annually until canceled, with users able to cancel anytime and continue using the service for the remainder of the billing cycle. To avoid charges for the next period, cancel at least 24 hours before the renewal date (7 days if paying by Direct Debit), and cancellations made through Apple must be done via Apple. After cancellation, user progress is saved allowing them to return anytime, and members can also pause their membership for 1-8 weeks instead of canceling.
To cancel your Zwift subscription directly through Zwift (zwift.com), you do need to sign in with your account, which requires your password. If you have forgotten your password, you can reset it here: https://www.zwift.com/account/password-reset. If your subscription is through Apple, you will need to cancel via Apple instead, and no Zwift password is needed for that process. Signing in on zwift.com/billing/membership is necessary for direct cancellations.
- Technical issues such as bugs or website problems preventing proper cancellation.
- Difficulty cancelling subscription, with the cancellation process being confusing, hidden, or redirecting users back without completing cancellation.
- Unexpected or unauthorized charges continuing even after cancellation attempts.
- No refunds for annual subscriptions or other policies that disallow refunds once membership payment is made.
- Poor customer support with unresponsive or unhelpful support regarding cancellations and refunds.
- Subscription auto-renewal that users forget to cancel in time, resulting in unwanted charges.
- Confusion over subscription status such as paused versus canceled membership leading to unintended charges.
- Promotional issues where canceling can cause loss of promotion without refund.
- Change in personal circumstances such as no longer needing the service or lack of time to use Zwift.
- Switching to different subscription plans like moving from annual to monthly plans.
Zwift allows you to cancel your subscription at any time, but you must do so at least 24 hours before your next billing date to avoid being charged for the next period. If paying by Direct Debit, cancellation needs to be done at least 7 days in advance. There are no contracts, lock-ins, or early cancellation fees, but note that your membership will run until the end of the billing cycle after cancellation and your progress will be saved. If you subscribed through Apple, you must cancel via Apple. You can also pause your membership for 1-8 weeks if you want a temporary break instead of cancelling outright.
Before cancelling your Zwift subscription, know that your subscription will remain active until the end of your current billing cycle, and your progress, including unlocked jerseys, bikes, and levels, will be saved. You will lose access to the Zwift platform and its features immediately after the subscription ends. If you choose to rejoin later using the same email, all your stats and progress will still be available, so you won't lose your achievements. Keep in mind that your monthly billing cycle will restart when you reactivate your subscription.
- Zwift account login credentials (email and password)
- Access to zwift.com/billing/membership to manage or cancel your membership
- Knowledge of your payment method (Direct with Zwift, or through Apple/iTunes)
- Awareness of your billing cycle and next renewal date
- If paying via Direct Debit, cancel at least 7 days before the billing date
- If paying via Apple/iTunes, cancellation must be managed directly through Apple
- Select a cancellation reason from the provided options when prompted
- If pausing membership, confirm your payment method supports pause (not all do)
We've actually written a step by step guide on how to get a refund from Zwift. Check it out!
The Easiest Way to Cancel Zwift
If you’re frustrated trying to cancel your subscription, membership, or bill from Zwift—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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