2 - Or call 206-301-5900 Monday to Friday, 7:00 AM to 4:00 PM Pacific Time for help.
Classmates.com is a website where you can reconnect with old school friends and classmates. You can use it for free to search and view profiles, explore yearbooks, and create your own profile with photos and stories. If you choose to upgrade to a paid Classmates+ membership, you get extra perks like seeing who visited your profile, reading and replying to all messages, and having an ad-free experience. People might get billed by Classmates.com if they subscribe to this premium membership, which gives them full access to these special features.
The cancellation process for paid members involves navigating the website to turn off automatic renewal, which is straightforward but requires some steps. Assistance is readily available via email or phone, making the process easier compared to many subscriptions that require more complex cancellation processes or delays.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Classmates subscription.
How to Contact Classmates
If you need assistance, here's how you can get in touch with Classmates's support team.
Non-refundable membership fees even after cancelling.
Difficulty managing account and subscription settings, including problems deleting accounts.
Perceived unfair or deceptive billing practices, including disputed charges that go unresolved.
Feelings of being taken advantage of, particularly by elderly users uncomfortable with the online system.
Classmates Refund Script
Script
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Dear Classmates, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Classmates Refund Policy
Classmates.com has a strict no-refund policy for all paid memberships, including the initial purchase and any automatic renewal fees. To cancel a paid membership, members must turn off automatic renewal in their account settings before the renewal date; the membership will then revert to free status upon expiration. Refunds are not provided for any fees already charged.
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The Easiest Way to Get a Classmates Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Classmates—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Classmates.com allows you to cancel your membership at any time by turning off automatic renewal before your subscription renewal date, after which your membership reverts to free status. However, be aware that all membership fees are non-refundable according to their Terms of Service, so canceling won't get you any refund for the current billing period. There's no lock-in contract or early cancellation fee, but the non-refundable policy can be a landmine if you cancel shortly after being charged.
Automatic renewal charges despite cancellation requests or setting 'do not renew.'
Lack of clear or accessible cancellation methods, especially difficulties cancelling online.
Non-refundable membership fees even after cancelling.
Difficulty managing account and subscription settings, including problems deleting accounts.
Perceived unfair or deceptive billing practices, including disputed charges that go unresolved.
Feelings of being taken advantage of, particularly by elderly users uncomfortable with the online system.
Email address associated with your Classmates.com account
Password to log in and verify your identity on the website
Account information (such as name and registered email) when contacting Member Care
Billing information may be relevant if discussing payments or resolving disputes
Reason for cancellation (required when removing a free account or during online cancellation)
Confirmation that you want to turn off automatic renewal for paid memberships
Proof of identity (if requested by customer support for verification by phone or email)
Contacting the Member Care Team: either email them via the provided contact form or call their phone number (206-301-5900)
Before cancelling a Classmates subscription, it is important to turn off automatic renewal before your renewal date to avoid being charged again. After cancelling, your account will revert to free status, and you will lose all paid membership features. Membership fees are non-refundable according to Classmates' Terms of Service. If you are a free member, you can also remove your free registration by choosing a removal reason and confirming the removal.
Classmates.com has a strict no-refund policy for all paid memberships, including the initial purchase and any automatic renewal fees. To cancel a paid membership, members must turn off automatic renewal in their account settings before the renewal date; the membership will then revert to free status upon expiration. Refunds are not provided for any fees already charged.
To cancel your Classmates.com subscription, you do need your password to turn off automatic renewal. When you go to Account & Billing, they require you to enter your password before you can proceed with cancelling. If you've forgotten your password, you can reset it here: https://www.classmates.com/account/forgotpassword. So be sure to have your password handy or reset it before attempting to cancel your subscription.
We've actually written a step by step guide on how to get a refund from Classmates. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Classmates subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Classmates account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Classmates online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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