Classmates.com is a website where you can reconnect with old school friends and classmates. You can use it for free to search and view profiles, explore yearbooks, and create your own profile with photos and stories. If you choose to upgrade to a paid Classmates+ membership, you get extra perks like seeing who visited your profile, reading and replying to all messages, and having an ad-free experience. People might get billed by Classmates.com if they subscribe to this premium membership, which gives them full access to these special features.
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The cancellation process for paid members involves navigating the website to turn off automatic renewal, which is straightforward but requires some steps. Assistance is readily available via email or phone, making the process easier compared to many subscriptions that require more complex cancellation processes or delays.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Classmates subscription.
How to Cancel Classmates: Step by Step
If you purchased through Classmates.com:
- Log in to your Classmates account.
- Navigate to My Classmates® (for desktop) or the appropriate menu (for mobile).
- Select Account.
- Click on Account & Billing and enter your password.
- Select Turn off automatic renewal.
- Click Yes to confirm your cancellation.
If you purchased through the Classmates® app:
- Open the Classmates app.
- Note: You must complete the cancellation process on the Classmates website, as there are no billing options in the app.
- Follow the steps outlined above for cancellations via the website.
If you purchased through email or phone:
- Email our Member Care Team for assistance with cancellation.
- Or call 206-301-5900 Monday to Friday, 7:00 AM to 4:00 PM Pacific Time for help.
If you need assistance, here's how you can get in touch with Classmates's support team.
Tips and Tricks for Getting a Classmates Refund
- Cancel immediately after subscribing to stop future charges even if current term is paid.
- Use clear and firm language stating you want to cancel and do not want any further charges.
- Turn off automatic renewal via account settings rather than relying on email cancellation.
- Cancel via phone call as some users found online options ineffective; document date/time of call.
- Use email cancellation only as backup, but do not rely solely on it as user reports say it is often ignored.
- Escalate by contacting PayPal or bank to stop recurring payments if charges persist.
- Cancel credit/debit cards linked to Classmates subscription as a last resort to prevent billing.
- Send removal requests to privacy@classmates.com with profile URL for data deletion.
- Use disposable email addresses for communications to avoid marketing spam.
- Expect no refunds often, so avoid paying multiple renewal fees if possible.
- Document all communications, dates, and cancellations to have proof if disputes arise.
- Consider filing CCPA requests if in California for data deletion as an additional step.
- Be persistent and patient, as cancellations and deletions may take time and repeated effort.
Why Do People Request Refunds from Classmates
- Automatic renewal charges despite cancellation requests or setting 'do not renew.'
- Lack of clear or accessible cancellation methods, especially difficulties cancelling online.
- Failure to receive renewal notification emails (e.g., AR30 automatic renewal reminders).
- Non-refundable membership fees even after cancelling.
- Difficulty managing account and subscription settings, including problems deleting accounts.
- Perceived unfair or deceptive billing practices, including disputed charges that go unresolved.
- Feelings of being taken advantage of, particularly by elderly users uncomfortable with the online system.
Classmates Refund Script
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Dear Classmates, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Classmates Refund Policy
Classmates.com has a strict no-refund policy for all paid memberships, including the initial purchase and any automatic renewal fees. To cancel a paid membership, members must turn off automatic renewal in their account settings before the renewal date; the membership will then revert to free status upon expiration. Refunds are not provided for any fees already charged.
The Easiest Way to Get a Classmates Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Classmates—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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