1 - Navigate to the SwimCity website: swimcity.com.
2 - Log into your account by clicking on Login at the top right of the homepage.
3 - Enter your credentials and click Login.
4 - Go to your Account Settings or Profile.
5 - Select Subscriptions from the menu.
6 - Locate the subscription you wish to cancel.
7 - Click on Manage Subscription.
8 - Select Cancel Subscription.
9 - Follow the prompts to confirm your cancellation.
10 - You will receive a confirmation email regarding your cancellation.
How to Cancel Swim City on Apple
1 - Open the Settings app on your device.
2 - Tap on your name at the top of the screen.
3 - Select Subscriptions.
4 - Find the Swim City subscription in the list.
5 - Tap on the subscription.
6 - Select Cancel Subscription.
7 - Confirm the cancellation.
How to Cancel Swim City on Google Play
1 - Open the Google Play Store app on your device.
2 - Tap on the profile icon at the top right.
3 - Select Payments & subscriptions.
4 - Tap on Subscriptions.
5 - Locate your Swim City subscription.
6 - Tap on Cancel Subscription.
7 - Follow the prompts to confirm the cancellation.
How to Cancel Swim City on PayPal
1 - Log into your PayPal account at paypal.com.
2 - Select the Settings gear icon.
3 - Go to Payments and select Manage Pre-approved payments.
4 - Find Swim City in the list of merchants.
5 - Select the Swim City entry.
6 - Click on Cancel to stop future payments.
7 - Confirm the cancellation.
Swim City is a fun online platform that offers a variety of swimming lessons and resources for all ages, whether you’re just starting out or looking to improve your skills. They provide flexible subscription options, so you can access lessons and training programs that fit your schedule. If you see a charge from them, it’s likely for your membership, which gives you access to their awesome swimming content.
Cancelling a subscription at Swim City can involve navigating their website or contacting their customer service, which may not be straightforward. Additionally, users may encounter long wait times or complex cancellation policies that add to the difficulty.
Estimated Time
On average, it takes 30 minutes0030 minutes to cancel a Swim City subscription.
How to Contact Swim City
If you need assistance, here's how you can get in touch with Swim City's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Swim City Refund
Contact customer service during off-peak hours, like mid-morning on a weekday, for shorter wait times.
Have your membership details ready: account number, email associated, and personal details.
Use a calm and friendly tone when speaking with the representative; it often leads to better outcomes.
If the initial representative is unhelpful, politely ask to be transferred to a manager.
State that you are considering alternative options to encourage them to offer a better deal.
Be prepared for a retention pitch and practice your response to decline additional offers.
If the cancellation is through an app or website, make sure to clear your browser cache before attempting to cancel.
Document everything: take screenshots and keep a record of all communications.
Consider asking for an email confirmation of your cancellation immediately after the call.
If the cancellation doesn't process, be persistent and follow up within a week to ensure it's completed.
Why Do People Request Refunds from Swim City
Financial constraints affecting the ability to pay monthly fees.
Inconsistent attendance leading to perceived waste of money.
Relocation to an area without access to Swim City facilities.
Changing priorities or interests that no longer include swimming.
Disappointing experiences with staff or facilities.
Membership fees perceived as too high compared to competitors.
Lack of motivation to maintain a regular swimming routine.
Family changes, such as children no longer needing swimming lessons.
Program changes that do not meet individual needs or preferences.
Health issues that prevent participation in swimming activities.
Swim City Refund Script
Script
Copy
Dear Swim City, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Swim City
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Swim City Refund Policy
Swim City allows members to cancel their subscription at any time through their online account settings. Upon cancellation, members will maintain access until the end of their billing cycle, and no further charges will be incurred after that date. Refunds are not available for any unused portion of the subscription.
Get help with your refund
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The Easiest Way to Get a Swim City Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Swim City—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious, as Swim City may employ tactics like requiring a lengthy cancellation process or having hidden terms in their agreement that make it hard to cancel immediately. Look out for any clauses regarding early cancellation fees or minimum commitment periods, as they could impose penalties if you decide to leave too soon. Always thoroughly review the terms of service before subscribing to avoid unexpected difficulties.
Financial constraints affecting the ability to pay monthly fees.
Inconsistent attendance leading to perceived waste of money.
Relocation to an area without access to Swim City facilities.
Changing priorities or interests that no longer include swimming.
Disappointing experiences with staff or facilities.
Membership fees perceived as too high compared to competitors.
Lack of motivation to maintain a regular swimming routine.
Family changes, such as children no longer needing swimming lessons.
Program changes that do not meet individual needs or preferences.
Health issues that prevent participation in swimming activities.
Account Login Credentials - Username and password for the Swim City account.
Subscription Type - Identification of the subscription plan or membership type.
Billing Information - Details regarding the billing method used (e.g., credit card or PayPal).
Cancellation Policy - Awareness of the cancellation terms and conditions.
Membership ID - Unique identifier associated with the account or membership.
Contact Information - Email address or phone number linked to the account.
Reason for Cancellation - Required or optional feedback about why the subscription is being canceled.
Confirmation of Final Payment - Understanding of any final charges or credits processed post-cancellation.
Before cancelling your Swim City subscription, be aware that you'll lose access to exclusive swim tutorials, personalized training plans, and fitness tracking features that enhance your swimming experience. Additionally, you should check if there are any cancellation fees or if your access ends immediately or at the end of the billing cycle. If you’re on a trial period, ensure that cancelling won’t affect your ability to rejoin later or access any promotional offers. Lastly, consider reaching out to customer service for potential retention offers that might keep you from losing your membership benefits.
Swim City allows members to cancel their subscription at any time through their online account settings. Upon cancellation, members will maintain access until the end of their billing cycle, and no further charges will be incurred after that date. Refunds are not available for any unused portion of the subscription.
Yes, you will need your password to cancel your Swim City subscription. If you can't remember your password, you can reset it by following this link: [Reset Password](https://swimcity.com/reset-password). Once you've regained access to your account, you can proceed with the cancellation process.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Swim City subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Swim City account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Swim City online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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