The Ultimate Step by Step Guide to Cancelling an UpToDate Subscription or Membership (uptodate.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
UpToDate is a service that offers medical information subscriptions, primarily for individual users and groups like hospitals or clinics. They send updated medical content and resources you can access online anytime. If you're getting billed by them, it might be because you have a subscription with automatic recurring billing, meaning your payment method is charged regularly until you cancel. You can pay using credit cards, PayPal, or other options, and you can cancel this recurring billing online whenever you want.
Cancelling an UpToDate subscription is relatively straightforward as users can cancel directly through their account on the UpToDate Storefront by logging in, managing their account, and selecting the cancel option. The process is simple and quick, especially for subscriptions purchased directly on the site, with additional instructions clearly provided for cancellations made via other platforms like iOS.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a UpToDate subscription.
How to Cancel UpToDate: Step by Step
If you purchased through UpToDate directly:
Go to the UpToDate website and log in to your account.
Navigate to the "My Account" section of the storefront.
Select the option to opt out of recurring billing.
Confirm your cancellation to stop future billing.
If you prefer, you can also notify UpToDate customer service via:
Email: [email protected]
Phone: +1-781-392-2000
For toll-free calls within the US and Canada, dial: 1-800-998-6374.
Ensure to notify them at least five business days prior to the expiration of your current billing cycle.
How to Contact UpToDate
If you need assistance, here's how you can get in touch with UpToDate's support team.
Remove your credit card from your UpToDate account to stop recurring billing; the subscription eventually cancels after failed attempts to charge the card (typically about 2 months).
Use a single-use or limited-fund virtual card from services like privacy.com to block charges while maintaining some payment capability.
Call customer service directly if the "End membership" or cancellation option is greyed out or inaccessible online.
Try cancelling via different platforms—sometimes the cancellation button works on a browser but not on the app, or vice versa, due to technical glitches.
Escalate persistently by asking for supervisors if initial customer service reps do not process your cancellation correctly.
Time your cancellation near the end of a billing cycle to avoid unnecessary charges and make the cancellation effective for the next period.
Avoid official policy language; instead, use clear, assertive language like "I want to cancel immediately due to dissatisfaction" to expedite handling.
Why Do People Request Refunds from UpToDate
High subscription cost - Users feel the price is too expensive relative to the value received.
Lack of perceived value - Service no longer meets the user's needs or expectations.
Better alternatives available - Competitors offer better pricing, features, or content quality.
Poor user experience - Difficult navigation, technical problems, or poor customer support.
Lack of engagement - Users are not actively using or engaging with the service.
Content relevance decreases - Medical content or updates are not seen as relevant or timely.
Subscription fatigue - Users want to reduce the number of ongoing subscriptions.
Life changes - Financial constraints, moving, change in professional roles or interests.
Access issues - Problems with subscription management or cancellation process.
UpToDate Refund Script
Script
Copy
Dear UpToDate, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
UpToDate Refund Policy
UpToDate's subscription policy states that no portion of the subscription fee is refundable. However, you can cancel future recurring billings by opting out in the "My Account" section or notifying customer service at least five business days before the current billing cycle ends.
The Easiest Way to Get a UpToDate Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from UpToDate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
UpToDate allows canceling future recurring billing cycles at any time by managing your account online or contacting customer service five business days before your billing cycle ends. However, they do not provide refunds for any portion of the subscription fee already paid, so you cannot cancel for an immediate refund. This means you should be aware that canceling will stop future charges but will not get you money back for the current subscription period already paid for.
High subscription cost - Users feel the price is too expensive relative to the value received.
Lack of perceived value - Service no longer meets the user's needs or expectations.
Better alternatives available - Competitors offer better pricing, features, or content quality.
Poor user experience - Difficult navigation, technical problems, or poor customer support.
Lack of engagement - Users are not actively using or engaging with the service.
Content relevance decreases - Medical content or updates are not seen as relevant or timely.
Subscription fatigue - Users want to reduce the number of ongoing subscriptions.
Life changes - Financial constraints, moving, change in professional roles or interests.
Access issues - Problems with subscription management or cancellation process.
Username and password for the UpToDate account (to access and verify your account online).
Access to the UpToDate Storefront (https://store.uptodate.com/) to manage your subscription settings.
Account identification details used during registration (such as email address associated with the account).
Subscription or recurring billing information (to identify the correct subscription for cancellation if you have multiple subscriptions).
Cancellation reason (the system or support staff may request a reason for cancellation).
Confirmation of cancellation (you may be asked to confirm the cancellation to avoid accidental requests).
Contact information if calling customer support, especially for refund or special cancellation requests (such as phone number and possibly your mailing address).
Before cancelling your UpToDate subscription, know that you will lose access to all clinical content, features, and updates provided during the subscription period. This includes comprehensive medical information, evidence-based clinical decision support tools, drug information, disease guidelines, and patient education materials. Once cancelled, you will not receive further content updates or be able to use any advanced features such as personalized recommendations or clinical calculators. Also, keep in mind that UpToDate does not offer refunds on subscription fees, so cancellation will stop future billing but will not refund past payments.
UpToDate's subscription policy states that no portion of the subscription fee is refundable. However, you can cancel future recurring billings by opting out in the "My Account" section or notifying customer service at least five business days before the current billing cycle ends.
To cancel your UpToDate subscription, you generally need to log in to your account on their store website (https://store.uptodate.com/) and manage your subscription. This means you will require your password to access your account and cancel the subscription yourself. If you have forgotten your password, you can reset it at https://store.uptodate.com/ccrz__CCPage?pageKey=ForgetPassword. Alternatively, you can contact UpToDate customer service by phone at 1-800-998-6374 or +1-781-392-2000 for cancellation assistance, where a password might not be strictly necessary if you verify your identity with their support team.
We've actually written a step by step guide on how to get a refund from UpToDate. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your UpToDate subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your UpToDate account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel UpToDate online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Wolters Kluwer UpToDate UpToDate.com Wolters Kluwer Health W K Health
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