2 - Next to membership plan, click Change or Cancel Membership.
3 - Click Cancel Membership Plan.
4 - Click Keep Membership to go back or click Cancel Now.
5 - Provide optional feedback about why you’re canceling.
How to Cancel UrbanSitter on the Android app
1 - Canceling membership is not available directly from the Android app.
2 - Please visit the UrbanSitter website to follow the cancellation steps outlined above.
UrbanSitter lets you browse local babysitters and caregivers for free, and you only pay when you upgrade to a membership plan. The membership plans give you unlimited access to message, interview, and book as many caregivers as you want. There are three plans: monthly, quarterly, and annual, and they automatically renew based on your original billing date. You can manage your membership and billing anytime through your account settings.
The cancellation process for UrbanSitter is straightforward and can be completed online via the Settings page in a few simple steps. However, it requires navigating through the website, and cancellation is not available via the Android app, which slightly lowers accessibility and ease, but overall it is quite easy.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a UrbanSitter subscription.
How to Contact UrbanSitter
If you need assistance, here's how you can get in touch with UrbanSitter's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a UrbanSitter Refund
Request cancellation via multiple channels: Use both the app and email to submit your cancellation request to ensure it’s received and acted upon.
Clear and firm language: Use straightforward phrases like "Please cancel my membership immediately" and avoid ambiguous statements that may delay cancellation.
Document everything: Keep screenshots of your cancellation requests, confirmation emails, and any chats with customer service as proof.
Cancel early to avoid automatic renewal: Submit cancellation requests well before the billing cycle ends to prevent being charged for the next period.
Escalate if ignored: If initial cancellation requests are not honored, escalate to a manager or higher support tier via email or social media.
Use firm but polite escalation language: Indicate you understand the terms but expect a prompt cancellation, stressing your intention not to renew.
Leverage free trial timing: Cancel before the trial or promotional period ends to avoid charges from automatic upgrade.
Follow up persistently: If you don’t receive confirmation within a few days, repeat your cancellation request until confirmation is received.
Check billing method: If possible, contact your bank or card issuer to stop recurring payments as a last resort if the company continues to charge.
Why Do People Request Refunds from UrbanSitter
Unexpected charges: Users report being charged even after deleting the app or long periods of inactivity.
Difficulty cancelling membership: Complaints about confusing or hidden cancellation settings.
Non-refundable fees: Membership fees are generally non-refundable for past periods, causing frustration.
Account lockouts: Accounts sometimes get locked without clear reasons.
Reliability concerns: Cancellation due to last minute cancellations or no-shows affecting user trust.
Violation of Terms: Memberships cancelled for violating Terms of Service or Community Guidelines.
Safety concerns: Membership removed following safety or integrity investigations.
Background check issues: Membership cancellations due to disqualifying background check results.
Poor customer support: Delays or lack of response on refund or cancellation requests lead to dissatisfaction.
UrbanSitter Refund Script
Script
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Dear UrbanSitter, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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UrbanSitter Refund Policy
UrbanSitter allows you to cancel your membership at any time, and you will retain membership benefits until the end of your current billing cycle. However, all fees are nonrefundable, and once your account has been billed, no refunds or credits are given. Cancellation can be done through your Settings page on the website but cannot be done via the Android app.
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The Easiest Way to Get a UrbanSitter Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from UrbanSitter—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
UrbanSitter allows you to cancel your membership plan at any time, but you will retain benefits only until the end of your current billing cycle. However, be aware that all fees are nonrefundable after your account is billed, meaning there are no refunds or credits even if you cancel early. There are no contracts or lock-ins, but the no-refund policy can be a landmine if you expect a prorated refund.
Unexpected charges: Users report being charged even after deleting the app or long periods of inactivity.
Difficulty cancelling membership: Complaints about confusing or hidden cancellation settings.
Non-refundable fees: Membership fees are generally non-refundable for past periods, causing frustration.
Account lockouts: Accounts sometimes get locked without clear reasons.
Reliability concerns: Cancellation due to last minute cancellations or no-shows affecting user trust.
Violation of Terms: Memberships cancelled for violating Terms of Service or Community Guidelines.
Safety concerns: Membership removed following safety or integrity investigations.
Background check issues: Membership cancellations due to disqualifying background check results.
Poor customer support: Delays or lack of response on refund or cancellation requests lead to dissatisfaction.
UrbanSitter account login credentials
Access to Account Settings on the website (not available via Android app)
Membership plan details (verify under Settings which plan is active)
Navigation to "Change or Cancel Membership" section
Completion of the Subscription Cancellation Form (may include reason for cancellation)
Confirmation of cancellation (usually by selecting "Cancel Now" or "Confirm Cancellation")
Awareness of refund policy (no refunds or credits for partial months or already billed periods)
If terminating an account entirely, a request must be sent via email to UrbanSitter
For iOS users, account termination can be initiated through the "Manage Account Data" link in Account Basics
If on a free trial, ensure cancellation before trial ends to avoid charges
Before cancelling your UrbanSitter membership, know that you will retain full membership benefits until the end of your current billing cycle. Once your membership expires, you will lose access to key features such as being able to contact new caregivers if you are a family, or for caregivers, the ability to contact new families or express interest in jobs. Cancelling does not delete your account or erase your booking, message, and transaction history, so you can regain access by reupgrading later. Also, UrbanSitter does not provide refunds or credits for cancelled memberships once billed, so plan accordingly.
UrbanSitter allows you to cancel your membership at any time, and you will retain membership benefits until the end of your current billing cycle. However, all fees are nonrefundable, and once your account has been billed, no refunds or credits are given. Cancellation can be done through your Settings page on the website but cannot be done via the Android app.
To cancel your UrbanSitter subscription, you do need to log into your account, which implies having your password. The cancellation process is done through your account Settings on the UrbanSitter website where you select Change or Cancel Membership next to your membership plan. If you don't remember your password, you can reset it using the "Forgot your password?" option on the login page here: https://support.urbansitter.com/hc/en-us/signin. Phone or unauthenticated chat support for cancellation without a password does not appear to be available.
We've actually written a step by step guide on how to get a refund from UrbanSitter. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your UrbanSitter subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your UrbanSitter account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel UrbanSitter online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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