5 - Find your active subscription and click on the Cancel button.
6 - Note: Cancellation requests must be made at least 48 hours before the payment date to take effect prior to the next payment.
7 - A confirmation email will be sent to the email associated with your account upon successful cancellation.
How to Cancel Ankama on PayPal
1 - Log into your PayPal account.
2 - Go to Settings (gear icon).
3 - Select Payments and then Manage pre-approved payments.
4 - Find the Ankama subscription in the list.
5 - Select it and click Cancel.
6 - Follow any additional prompts to confirm your cancellation.
How to Cancel Ankama on a Bank Card
1 - Log into your Ankama account on the website.
2 - Submit a ticket on the Ankama Support website requesting cancellation.
3 - Include the necessary details such as your account information and cancellation request.
4 - Wait for confirmation of cancellation via email from Ankama Support.
5 - Remember that cancellation requests for refunds must be made within 14 days of the purchase. The content must not have been consumed.
Ankama offers subscriptions mainly for their video games like DOFUS, where you pay to access the game for a set period. They also sell booster packs that give temporary in-game advantages, and you can buy virtual credits and items used across their games. Payments are done through their launcher or mobile app stores, and you need an Ankama account to subscribe or buy anything. So if you're seeing a charge from Ankama, it might be for your game subscription, boosters, or virtual items you bought in their games.
Cancelling an Ankama subscription or membership primarily involves submitting a support ticket or stopping auto-renewal in the account management space. The process is fairly straightforward but requires some navigation through support and account pages, with a typical response time potentially varying due to support demand.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Ankama subscription.
How to Contact Ankama
If you need assistance, here's how you can get in touch with Ankama's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Ankama Refund
Be persistent: Repeatedly contact Ankama support until you get a response; don't rely on a single attempt.
Use clear, firm language: Politely but firmly state that you want to cancel your subscription immediately to avoid further charges.
Document everything: Keep records of all communications, including payment confirmations and emails to support.
Contact your bank or credit card company: If support is unresponsive, consider initiating a chargeback as a last resort.
Use social media escalation: Tweet at Ankama or post publicly to get their attention if traditional support channels fail.
Check payment method timing: Some users found canceling just before the subscription renews can be critical; do it early enough to avoid automatic charges.
Understand the payment quirks: Sometimes payments may fail due to insufficient funds or gift card balance; clarify this with support to prevent unexpected cancellations.
Ignore official policy if unhelpful: Users report official policies don’t always help—rely more on persistence and documentation.
Avoid emotional language: Remain calm and factual in requests to increase chances of a resolution.
Prepare for poor support: User feedback indicates support may be slow or unhelpful, so plan escalation accordingly.
Why Do People Request Refunds from Ankama
Account bans or suspensions resulting in loss of access and cancellation requests.
Refund denied if digital content (gifts/rewards) has already been accessed or consumed.
Slow and unresponsive customer support causing delays and frustrations in refund or cancellation processing.
Errors with account information or purchase details leading to requests for modification or cancellation.
Technical issues with game installation or configuration prompting cancellations or refunds.
Misunderstanding or dissatisfaction with subscription or purchase terms resulting in cancellation requests.
Refunds not possible if purchase was made by unsupported payment methods (other than PayPal or bank card).
Requests to cancel within a limited timeframe (usually 14 days) to be eligible for refunds.
Negative experiences with customer service leading to a desire to cancel memberships or subscriptions.
Unclear or harsh enforcement of company policies causing frustration and refund complaints.
Ankama Refund Script
Script
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Dear Ankama, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Ankama Refund Policy
Ankama's cancellation and refund policy for memberships and subscriptions requires the refund request to be made within 14 calendar days of purchase. Refunds are available only if the purchase was made via PayPal or bank card, and the digital content has not been substantially used (e.g., less than 2 hours logged in for subscriptions or bonus packs). Refunds are not possible if payment was made by other methods, and the subscription must not have significant in-game consumption for cancellation to be accepted.
Get help with your refund
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The Easiest Way to Get a Ankama Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Ankama—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Ankama allows cancellation of subscriptions and refunds within 14 days of purchase, provided the content has not been consumed (less than 2 hours played for subscriptions) and payment was made via bank card or PayPal. Canceling auto-renewal must be done at least 48 hours before the next payment deadline, and cancellation is generally effective immediately or at the end of the current subscription period. There are no early-cancellation fees or lock-in contracts, but users should be aware that once the subscription period has begun beyond the allowed refund window, cancellations only stop future renewals and do not refund the current period.
Account bans or suspensions resulting in loss of access and cancellation requests.
Refund denied if digital content (gifts/rewards) has already been accessed or consumed.
Slow and unresponsive customer support causing delays and frustrations in refund or cancellation processing.
Errors with account information or purchase details leading to requests for modification or cancellation.
Technical issues with game installation or configuration prompting cancellations or refunds.
Misunderstanding or dissatisfaction with subscription or purchase terms resulting in cancellation requests.
Refunds not possible if purchase was made by unsupported payment methods (other than PayPal or bank card).
Requests to cancel within a limited timeframe (usually 14 days) to be eligible for refunds.
Negative experiences with customer service leading to a desire to cancel memberships or subscriptions.
Unclear or harsh enforcement of company policies causing frustration and refund complaints.
Account login credentials (email/username and password) for Ankama/Dofus.
Access to the email address linked to your Ankama account (to receive confirmation emails).
Order number (if requesting a refund or support ticket for a specific purchase).
Date and total amount of the subscription or purchase (in case of refund).
Name of the account with an active subscription (if you have multiple accounts).
Method of purchase (via credit card, PayPal, Allopass, etc.).
Access to account management or payment settings on the Ankama website.
Ability to identify and select the subscription or purchase you wish to cancel.
Support ticket submission (if cancellation/refund through support is required).
Cancel at least 48 hours before the next billing or renewal date to avoid additional charges.
Before cancelling a subscription, membership, or bill for Ankama, it is important to know that you can stop auto-renewing your order up to 48 hours before the next payment deadline through your account management space. Cancellation is effective immediately for most subscriptions, but some may be effective at the end of the current subscription period. Upon cancellation, you will receive an email confirmation and your bank details will be deleted automatically. Keep in mind that cancelling means losing access to the subscription's content and features after the current period ends, and if you want to change your payment method, you need to cancel and make a new purchase.
Ankama's cancellation and refund policy for memberships and subscriptions requires the refund request to be made within 14 calendar days of purchase. Refunds are available only if the purchase was made via PayPal or bank card, and the digital content has not been substantially used (e.g., less than 2 hours logged in for subscriptions or bonus packs). Refunds are not possible if payment was made by other methods, and the subscription must not have significant in-game consumption for cancellation to be accepted.
To cancel your Ankama subscription, you need to log in to your account management space, which requires your password. You can stop auto-renewing your order up to 48 hours before the next payment deadline, and you'll receive an email confirmation of the cancellation. If you forget your password, you can reset it at this link: https://account.ankama.com/en/profile/password-recovery. So yes, having your password is necessary unless you reset it using the provided URL.
We've actually written a step by step guide on how to get a refund from Ankama. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Ankama subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Ankama account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Ankama online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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