Grove Collaborative is a company that offers eco-friendly home and personal care products through an easy subscription service. You pick the items you want, set how often you want them delivered, and they show up on your schedule so you never run out. You can customize your orders anytime, changing what’s in your box or when it ships. If you’re seeing charges from Grove Collaborative, it’s likely because you have active subscriptions for household essentials that automatically bill you based on your chosen delivery frequency.
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The cancellation process involves navigating to the Product Subscriptions page in the user's account settings, scrolling to the bottom, and confirming the cancellation via popup, which is straightforward and clearly explained on their support page.
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How to Cancel Grove Collaborative: Step by Step
If you purchased through Grove Collaborative directly:
- Log in to your Grove Collaborative account.
- Click on your profile icon at the top right corner.
- Select Settings from the dropdown menu.
- Go to the Product Subscriptions section.
- Scroll to the bottom of the Product Subscriptions page.
- Click on Cancel All Product Subscriptions.
- Confirm the cancellation in the popup by clicking Cancel All Product Subscriptions again.
If you purchased through an App Store (iOS/Android):
- Open the App Store on your device.
- Go to your account settings.
- Select Subscriptions.
- Find Grove Collaborative in the list.
- Tap on Cancel Subscription.
- Follow the on-screen prompts to confirm your cancellation.
Tips & Tricks for Canceling Grove Collaborative
- Be persistent: Users advise repeatedly contacting customer service via email or phone until you reach a representative who processes the cancellation.
- Cancel both subscription and VIP membership separately: The two are distinct and need to be cancelled independently to avoid charges.
- Cancel before the next shipment processes: Reschedule upcoming shipments in the app or online to delay and prevent charges if cancellation isn't immediate.
- Monitor your account closely: Remove items from your cart and check for any automatic enrollments that may trigger charges.
- Use clear, firm language with customer service: State explicitly you want to cancel all subscriptions and memberships and stop future charges.
- Request confirmation emails: Ensure you get written confirmation that your subscription and VIP status have been cancelled.
- Be prepared to return any unwanted shipments: Refunds may require mailing back products using prepaid labels.
- Escalate by threatening complaints: Some users mention leveraging social media posts or threats to file complaints with consumer protection agencies to push cancellation.
- Timing trick: Use the free trial or initial order period wisely and cancel immediately after to avoid surprise recurring charges.
- Texting customer service: Some users have found texting or using chat functions repeatedly helps get quicker responses than email.
Grove Collaborative Customer Service Info
If you need assistance, here's how you can get in touch with Grove Collaborative's support team.
Cancel Grove Collaborative Script
Script
Copy
Dear Grove Collaborative Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to recent changes in my budget and personal circumstances, I am unable to continue my membership at this time.
I appreciate the services you provide and may consider rejoining in the future if my situation changes. Thank you for your understanding and assistance in processing my request.
Best regards,
[Your Name]
Frequently Asked Questions
Grove Collaborative allows members to cancel their monthly subscription shipments at any time by removing all their product subscriptions in their account settings. To cancel, users need to scroll to the bottom of the Product Subscriptions page, click "Cancel All Product Subscriptions," and confirm the cancellation in a popup to stop future automatic shipments.
You do not necessarily need your password to cancel your Grove Collaborative subscription. You can cancel online by removing your product subscriptions in your account settings, which would require login. However, if you cannot log in or prefer not to use your password, you can also cancel by sending a certified mail cancellation letter to Grove Collaborative's customer service at 1301 Sansome St, San Francisco, CA 94111. If you do need to reset your password to log in, you can do so here: https://community.grove.co/hc/en-us/articles/9677691883796-How-do-I-reset-my-password. This gives you alternative ways to cancel even without password access.
- Unexpected or unauthorized recurring charges and billing issues, including surprise VIP membership renewals without clear prior consent.
- Problems with subscription management, such as inability to login, cancel subscriptions, or delete accounts online due to website or app functionality issues.
- Poor customer service with difficulty reaching support, including dropped calls, unreturned callback requests, bounced emails, and slow or inadequate responses.
- System errors leading to off-cycle shipments of unwanted items that customers had removed from their orders.
- Website updates causing loss of order history, loss of access to membership benefits, and general site or app instability.
- Delays or complications in returns and refunds with lack of timely communication and manual refund processing problems.
- Customers feeling "ripped off" or distrustful due to perceived billing irregularities and lack of transparency.
- Cancellation confirmation only via email without an easy way to self-service cancellation or data deletion online, causing frustration.
Grove Collaborative allows you to cancel monthly product subscriptions at any time by removing all subscriptions in your account settings, with no mention of lock-ins or early cancellation fees. However, their VIP Membership, which costs $29.99 annually and offers perks like free shipping, is separate and non-refundable for the year once paid, so canceling early won't get you a refund on that fee. Some customers report difficult experiences with customer service and delays in refunds, so while cancellation is possible, it may come with frustrating service hurdles, especially around the VIP membership and unexpected charges.
Before canceling your Grove Collaborative subscription, know that canceling stops future automatic monthly shipments, but you retain the ability to shop manually whenever you want. Subscriptions are separate from the VIP Membership, which is an annual program providing perks like free items and free shipping; canceling subscriptions does not cancel VIP membership. Once canceled, you lose access to the convenience of auto-shipments and any associated subscription benefits but can still purchase products independently. It's important to confirm the cancellation in your account settings to fully stop shipments.
- Account email address associated with your Grove Collaborative account
- Account number (if applicable or requested for verification)
- Full name as registered with Grove Collaborative
- Billing address (Street, City, Zip Code) used on the account
- Order number for recent or relevant transactions (sometimes needed for identity verification)
- Type of account or membership to cancel (e.g., regular subscription, Product subscription, VIP Membership)
- Preferred cancellation date (immediate or at end of billing cycle, depending on policy)
- Reason for cancellation (may be asked via form or support for feedback purposes)
- Payment method details (if a refund or identity verification is required)
- Contacting customer support: be ready to provide clear request details when emailing or calling support
We've actually written a step by step guide on how to get a refund from Grove Collaborative. Check it out!
The Easiest Way to Cancel Grove Collaborative
If you’re frustrated trying to cancel your subscription, membership, or bill from Grove Collaborative—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Grove Collaborative?
GROVE COLLABORATIVE, GROVE COLLABORATIVE VIP, GROVE COLLABORATIVE MEMBERSHIP, GROVE.CO
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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