1 - Log in to your iContact account at www.icontact.com.
2 - Click on your account name in the top right corner.
3 - Select Billing & Usage from the dropdown menu.
4 - Locate the Subscription Details section.
5 - Click on the Cancel Subscription button.
6 - Follow the prompts to confirm cancellation. Make sure to review any cancellation terms provided.
How to Cancel iContact on PayPal
1 - Log in to your PayPal account.
2 - Go to Settings (gear icon) in the top right corner.
3 - Select Payments from the menu.
4 - Click on Manage Automatic Payments.
5 - Find and select iContact from the list of merchants.
6 - Click Cancel next to the subscription details.
7 - Confirm the cancellation.
How to Cancel iContact on a mobile app (iOS App Store or Google Play Store)
1 - Open the Settings app on your iPhone or iPad.
2 - Tap your name at the top to access your Apple ID.
3 - Select Subscriptions.
4 - Find and select your iContact subscription.
5 - Tap Cancel Subscription.
6 - Confirm the cancellation.
7 - Open the Google Play Store app.
8 - Tap on the Menu icon (three horizontal lines) in the top left corner.
9 - Select Subscriptions.
10 - Find and tap on your iContact subscription.
11 - Tap Cancel Subscription.
12 - Follow the prompts to confirm cancellation.
iContact is a user-friendly email marketing service that helps businesses connect with their customers through newsletters and updates. They offer different subscription plans, allowing you to choose how many emails you want to send each month and to how many people. If you see a charge from iContact, it's likely for the plan you've selected to manage and send your marketing emails!
Canceling an iContact subscription can involve navigating through multiple steps in the account settings, which may not be immediately clear to all users. Additionally, some users may encounter issues with billing cycles or need to contact support for confirmation of cancellation, making it somewhat complicated.
Estimated Time
On average, it takes 30 minutes0030 minutes to cancel a iContact subscription.
How to Contact iContact
If you need assistance, here's how you can get in touch with iContact's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a iContact Refund
Be concise in your communication—state clearly that you wish to cancel your subscription.
Use the live chat option if available; agents may be more willing to help quickly.
Contact them during off-peak hours (early mornings or late evenings) to avoid long wait times.
Document everything—keep records of dates, times, and names of representatives you speak with.
Be polite but firm in your intent to cancel; a courteous approach often yields better results.
If faced with resistance, mention that you are considering alternatives or have found better options elsewhere.
Ask if there are any cancellation fees and how they can be waived.
Use social media to express your cancellation concerns if you aren’t getting results through traditional methods.
If you encounter issues, escalate by asking to speak to a supervisor.
Confirm the cancellation by requesting a confirmation email or reference number.
Check your billing statements in the following months to ensure charges have stopped.
Why Do People Request Refunds from iContact
High Cost: Members find the subscription fees too expensive.
Lack of Features: Users feel the service doesn't offer enough features for their needs.
Poor Customer Support: Frustration with unresponsive or unhelpful customer service.
Better Alternatives: Switching to competitors that provide better services or pricing.
Decreased Usage: Declining usage of the service leading to cancellation.
Limited Integrations: Insufficient integration options with other tools or platforms.
Technical Issues: Frequent bugs or issues with the platform affecting usability.
Change in Business Needs: Evolving business requirements that no longer align with the service.
Complexity: Users find the platform difficult to navigate or use effectively.
Unwanted Emails: Members receiving too many promotional emails or notifications.
Inadequate Training: Lack of training resources for using the platform effectively.
Payment Issues: Problems with billing or unexpected charges.
Privacy Concerns: Worries about data security and privacy policies.
iContact Refund Script
Script
Copy
Dear iContact, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About iContact
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iContact Refund Policy
iContact allows users to cancel their membership or subscription at any time through their account settings. It’s important to note that cancellations must be made before the next billing cycle to avoid being charged for that period. Users are encouraged to review the terms for any specific conditions related to refunds and service usage.
Get help with your refund
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The Easiest Way to Get a iContact Refund
If you're frustrated trying to cancel your subscription, membership, or bill from iContact—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious when planning to cancel your iContact subscription, as they may have hidden terms that could complicate the process. Some users report difficulties in canceling immediately due to potential early-cancellation fees or obligations tied to promotional pricing. Always double-check the cancellation policy in your account settings to avoid unexpected charges.
High Cost: Members find the subscription fees too expensive.
Lack of Features: Users feel the service doesn't offer enough features for their needs.
Poor Customer Support: Frustration with unresponsive or unhelpful customer service.
Better Alternatives: Switching to competitors that provide better services or pricing.
Decreased Usage: Declining usage of the service leading to cancellation.
Limited Integrations: Insufficient integration options with other tools or platforms.
Technical Issues: Frequent bugs or issues with the platform affecting usability.
Change in Business Needs: Evolving business requirements that no longer align with the service.
Complexity: Users find the platform difficult to navigate or use effectively.
Unwanted Emails: Members receiving too many promotional emails or notifications.
Inadequate Training: Lack of training resources for using the platform effectively.
Payment Issues: Problems with billing or unexpected charges.
Privacy Concerns: Worries about data security and privacy policies.
Account login credentials (email and password)
Subscription type (e.g., plan details)
Billing cycle (monthly or yearly)
Payment method (credit card or PayPal details)
Cancellation policy (terms of service)
Confirmation of last payment (date and amount)
Reason for cancellation (if required)
Contact information (phone number or email for support)
Before cancelling your iContact subscription, be aware that you will lose access to all your email marketing campaigns, contacts, and analytics data. If you've built up a substantial subscriber list or have ongoing campaigns, consider exporting this information beforehand to avoid losing valuable content. Additionally, check if there are any outstanding charges or minimum contract periods that might apply, as these could affect your final billing. Lastly, take note of any promotional features or integrations you currently enjoy, as cancelling may limit your ability to utilize these tools in the future.
iContact allows users to cancel their membership or subscription at any time through their account settings. It’s important to note that cancellations must be made before the next billing cycle to avoid being charged for that period. Users are encouraged to review the terms for any specific conditions related to refunds and service usage.
Yes, you will need your password to cancel your iContact subscription. If you've forgotten your password, you can reset it by visiting this link: [Reset Password](https://www.icontact.com/reset-password). Once you've successfully logged in with your password, you can proceed to cancel your subscription in your account settings.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your iContact subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your iContact account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel iContact online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
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property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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