6 - Follow the prompts to confirm your cancellation.
7 - You will receive a confirmation email once your subscription has been successfully canceled.
How to Cancel Omada Health on Apple
1 - Open the Settings app on your iPhone or iPad.
2 - Tap on your name at the top of the screen.
3 - Select Subscriptions.
4 - Find and tap on the Omada Health subscription.
5 - Tap Cancel Subscription.
6 - Confirm the cancellation.
How to Cancel Omada Health on Google Play
1 - Open the Google Play Store app on your Android device.
2 - Tap on the Menu icon (three lines in the top-left corner).
3 - Select Subscriptions.
4 - Find the Omada Health subscription and tap on it.
5 - Tap Cancel Subscription.
6 - Follow the prompts to confirm your cancellation.
How to Cancel Omada Health on a third-party provider
1 - Log into the account of the third-party provider.
2 - Locate the subscriptions or billing section. This may vary by provider.
3 - Find the Omada Health subscription.
4 - Select the option to Cancel Subscription.
5 - Follow the specific prompts provided by the third-party provider to confirm the cancellation.
Omada Health is a digital health platform that helps people improve their well-being by offering personalized programs for weight loss, diabetes prevention, and other health challenges. They provide coaching, support, and resources through a subscription service, which means you might see a recurring charge on your billing for the health support they offer. It’s all about making it easier for you to reach your health goals with guidance and encouragement.
Canceling a subscription with Omada Health requires navigating their platform and possibly contacting customer support, which may cause some inconvenience. While it's not extremely difficult, there are steps that can lead to frustration for the user.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a Omada Health subscription.
How to Contact Omada Health
If you need assistance, here's how you can get in touch with Omada Health's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Omada Health Refund
Contact Customer Support Early - Reach out during business hours for quicker responses.
Use Clear Language - Be direct about wanting to cancel; avoid ambiguous language.
Reference Specific Policies - Mention the terms and conditions that relate to cancellation to strengthen your case.
Document Everything - Keep a record of all communications for future reference.
Be Polite but Firm - Maintain a respectful tone to foster cooperation from support staff.
Request a Confirmation Email - Ask for written confirmation of your cancellation for your records.
Escalate If Necessary - If initial contacts are unhelpful, ask to speak to a supervisor.
Timing Matters - Try to call early in the month when billing cycles reset.
Leverage Social Media - If you encounter issues, try reaching out via Twitter or Facebook for more visibility.
Check for Trials - If you started with a trial, clarify if you were inadvertently enrolled after the trial period.
Use a Different Medium - If calls aren’t effective, try emailing or using chat features.
Inquire About Fees - Understand any potential cancellation fees and ask for waivers if applicable.
Be Persistent - Follow up regularly if you don’t receive prompt action on your request.
Seek Feedback from Others - Check forums for recent user experiences and adapt your strategy accordingly.
Look for Promotions - Sometimes, companies may offer deals or extensions to entice users to stay.
Why Do People Request Refunds from Omada Health
Cost concerns: The subscription is seen as too expensive.
Limited usage: Users are not utilizing the program or resources enough.
Lack of results: Members feel they are not achieving their health goals.
Technical issues: Problems with the app or platform hinder usage.
Change in priorities: Life circumstances change, making the program less relevant.
Preference for in-person services: Users prefer face-to-face interactions instead of virtual support.
Feeling unsupported: Perception that guidance or support from coaches is inadequate.
Program effectiveness: Members may find other programs that resonate more with their needs.
Enrollment in other programs: Users may switch to alternative health programs or services.
Time commitment: Users may find it difficult to dedicate time to the program.
Omada Health Refund Script
Script
Copy
Dear Omada Health, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Omada Health
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Omada Health Refund Policy
Omada Health allows members to cancel their subscription at any time, and cancellation takes effect at the end of the current billing cycle. Members can manage their subscription and cancellation through their account settings on the website.
Get help with your refund
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The Easiest Way to Get a Omada Health Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Omada Health—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious—Omada Health may have terms that require you to complete a specific period before canceling to avoid early-cancellation fees. Additionally, their cancellation process might not be straightforward, involving multiple steps that could make it frustrating to disengage. Always read the fine print to avoid unexpected charges or complications.
Cost concerns: The subscription is seen as too expensive.
Limited usage: Users are not utilizing the program or resources enough.
Lack of results: Members feel they are not achieving their health goals.
Technical issues: Problems with the app or platform hinder usage.
Change in priorities: Life circumstances change, making the program less relevant.
Preference for in-person services: Users prefer face-to-face interactions instead of virtual support.
Feeling unsupported: Perception that guidance or support from coaches is inadequate.
Program effectiveness: Members may find other programs that resonate more with their needs.
Enrollment in other programs: Users may switch to alternative health programs or services.
Time commitment: Users may find it difficult to dedicate time to the program.
Account login credentials (username/email and password)
Subscription type (such as premium or standard)
Billing information (credit card details or payment method)
Instructions for cancellation (online, via email, etc.)
Before cancelling your Omada Health subscription, be aware that you will lose access to personalized coaching, digital tools, and resources designed to support your health goals. Additionally, your progress and data may not be retained, which could hinder your ability to resume your journey if you decide to rejoin in the future. Review any final billing details, as there may be specific timelines for cancellations to avoid being charged for the next billing cycle.
Omada Health allows members to cancel their subscription at any time, and cancellation takes effect at the end of the current billing cycle. Members can manage their subscription and cancellation through their account settings on the website.
Yes, you will need your password to cancel your subscription with Omada Health. If you’ve forgotten your password, you can easily reset it by visiting [this link](https://www.omadahealth.com/reset-password). If you’re having trouble, consider reaching out to their support for assistance.
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Omada Health subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Omada Health account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Omada Health online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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