The Ultimate Step by Step Guide to Cancelling a PrivateVPN Subscription or Membership (privatevpn.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
PrivateVPN is a service that helps keep your online activities safe and private by encrypting your internet connection. They offer subscriptions that allow you to choose monthly or longer-term plans, making it easy to pick what fits your needs best. With PrivateVPN, you can access content from different countries and stay secure while browsing. If you see a charge from them, it’s likely for your subscription to their VPN service.
Cancelling a subscription to PrivateVPN is relatively straightforward, typically requiring access to your account settings. However, some users may find navigating the cancellation process slightly confusing due to potential alternative options presented.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a PrivateVPN subscription.
How to Cancel PrivateVPN: Step by Step
If you purchased through PrivateVPN.com:
Go to the PrivateVPN website and log in to your account.
Navigate to the Account section from the main dashboard.
Click on Subscriptions.
Locate your active subscription and select Cancel Subscription.
Follow any on-screen instructions to confirm your cancellation.
You will receive a confirmation email verifying your subscription has been canceled.
If you purchased through Apple (App Store):
Open the Settings app on your device.
Tap on your name at the top to access your Apple ID settings.
Select Subscriptions.
Find PrivateVPN in the list and tap on it.
Tap on Cancel Subscription and confirm your choice.
You will receive a notification confirming the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions and then tap on Subscriptions.
Locate PrivateVPN and select it.
Tap on Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Go to Settings (gear icon) in the top right corner.
Under the Payments tab, select Manage automatic payments.
Find PrivateVPN in the list of merchants.
Select it and then click on Cancel or Cancel Automatic Payments.
Confirm your cancellation.
How to Contact PrivateVPN
If you need assistance, here's how you can get in touch with PrivateVPN's support team.
Contact support via live chat during off-peak hours to increase the likelihood of getting a responsive agent.
Be polite but firm in your communication; express your reason for cancellation without arguing.
Ask for a confirmation email after initiating the cancellation to ensure it is processed.
Use the phrase "I no longer wish to continue my subscription" to clearly convey your intent.
If you face resistance, mention you are considering reporting billing issues to your bank.
Check for promotions or discounts being offered to retain users; mentioning these can prompt a better offer.
Timing your cancellation request towards the end of the billing cycle can help to avoid being charged immediately.
If necessary, escalate to a supervisor if the first agent is unhelpful.
Document all interactions carefully, including dates, times, and names of representatives.
Consider switching to an alternative payment method to prevent future charges if you face issues.
Posting about your experience on social media might escalate your case and encourage quicker resolution.
Why Do People Request Refunds from PrivateVPN
High monthly cost compared to competitors.
Poor connection speeds during peak hours.
Limited server locations affecting access to content.
Incompatibility with certain devices or software.
Frequent disconnections or unstable performance.
Customer service issues or lack of support.
Changes in personal circumstances such as financial constraints.
Concerns about privacy or data logging.
Unsatisfactory user experience with the app or interface.
Temporary need for VPN service no longer required.
PrivateVPN Refund Script
Script
Copy
Dear PrivateVPN, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
PrivateVPN Refund Policy
PrivateVPN allows users to cancel their membership at any time, with a straightforward process online. Users can cancel before the next billing cycle to avoid being charged for the subsequent month or year, and any prepaid subscriptions are non-refundable.
The Easiest Way to Get a PrivateVPN Refund
If you're frustrated trying to cancel your subscription, membership, or bill from PrivateVPN—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious of any hidden terms that could complicate cancellation, such as requiring a notice period or potential early termination fees. Always read the fine print in the subscription agreement to ensure there are no lock-ins or conditions that could delay your ability to cancel. Keep an eye out for tricky wording that may imply a commitment beyond the trial or billing period.
High monthly cost compared to competitors.
Poor connection speeds during peak hours.
Limited server locations affecting access to content.
Incompatibility with certain devices or software.
Frequent disconnections or unstable performance.
Customer service issues or lack of support.
Changes in personal circumstances such as financial constraints.
Concerns about privacy or data logging.
Unsatisfactory user experience with the app or interface.
Temporary need for VPN service no longer required.
Account Email: The email associated with the subscription.
Password: The password for the account to verify identity.
Subscription Plan: Information on the type of plan (monthly, yearly, etc.) that is being canceled.
Payment Method: Details on how the subscription was paid (credit card, PayPal, etc.).
Account ID: Any identification number associated with the account.
Reason for Cancellation: Optional but may be required for customer feedback purposes.
Cancellation Deadline: Knowledge about any specific timeframe for cancellation to avoid billing.
Confirmation Email: Access to the confirmation email sent at the time of subscription.
Customer Support Contact: Information on how to reach customer support for assistance.
Terms of Service: Understanding the cancellation policy outlined in the terms of service.
Before cancelling your PrivateVPN subscription, be aware that you will lose access to features like secure browsing, unlimited bandwidth, and the ability to bypass geo-restrictions on streaming services. If you're using it for privacy and security, you might want to consider alternative options to maintain those protections. Additionally, check if you're still within a trial or promotional period, as cancelling early could affect your eligibility for refunds or discounts.
PrivateVPN allows users to cancel their membership at any time, with a straightforward process online. Users can cancel before the next billing cycle to avoid being charged for the subsequent month or year, and any prepaid subscriptions are non-refundable.
Yes, you will need your password to cancel your PrivateVPN subscription. If you can’t remember your password, you can reset it by visiting [this link](https://privatevpn.com/reset-password). This ensures that your account security is maintained during the cancellation process.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your PrivateVPN subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your PrivateVPN account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel PrivateVPN online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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