1 - Visit the Storable Cancellation Form at [storable.com/support/cancellations](https://storable.com/support/cancellations).
Fill out the cancellation form with the required details such as your account information and specific facility to cancel.
Submit the form at least 10 days in advance of your next billing date to prevent any further charges.
Note: Cancellation requests via email or phone will not be accepted.
Understand that the software will deactivate on the date specified in your form, but you will have continued access to tenant data for 30 days after cancellation.
No data packet will be provided upon cancellation; ensure to download any necessary reports prior to cancellation.
storedge.com, via the Storable EDGE platform, helps storage unit facilities manage their billing and payment processes in a simple way. It sets up rent charges, payment options like credit card or ACH, and even autopay so tenants can have their rent paid automatically on due dates. They handle invoicing, with options for when and how tenants get their bills, and also manage fees like for late payments or auctions if units go up for auction. Essentially, if you are billed by them, it’s because they manage your storage unit rent and any related fees efficiently for the facility.
The cancellation process requires submitting a specific cancellation form 10 days in advance with a set effective cancellation date. Email or phone requests are not accepted, making the procedure more complex and requiring advance planning, thus a higher difficulty score.
Estimated Time
On average, it takes 35 minutes0035 minutes to cancel a storage unit subscription.
How to Contact storage unit
If you need assistance, here's how you can get in touch with storage unit's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a storage unit Refund
Schedule a move-out date online early to trigger offers or discounts from the storage company.
Document all cancellation attempts with screenshots or copies of communication as proof.
Use precise, clear language explicitly stating you want to cancel the subscription effective a specific date.
If cancellation online or by phone is ineffective, escalate by disputing charges via your bank or credit card company (chargebacks have worked for some users).
Post your issue in company-related forums or Facebook groups where company reps might intervene.
Call customer service and mention pricing increases as a reason to cancel; sometimes they will negotiate lower rates to keep you as a customer.
Use a family member's name or a different account/email to reserve a new cheaper unit then move belongings and cancel the higher-priced unit.
Cancel autopay immediately after scheduling move-out to avoid further automatic charges.
Try cancelling right after billing cycle starts to minimize being charged for an unwanted month.
Prepare to escalate multiple times and request managerial intervention if front-line customer service is unhelpful.
Use polite but firm and insistent language to avoid drawn-out confrontations.
If paying late, be aware they may add their own lock and auction off the contents, which can be used as leverage to resolve cancellation.
Why Do People Request Refunds from storage unit
Relocation: Moving to a new home or office that doesn't require storage.
Financial Constraints: Difficulty affording the monthly fees or unexpected expenses.
Decluttering: Successfully reducing belongings and no longer needing extra space.
Dissatisfaction with Service: Poor customer service or issues with the storage facility.
Access Issues: Inconvenient location or limited access hours.
Better Alternatives: Finding a more affordable or convenient storage solution.
Change in Needs: No longer needing to store items due to lifestyle or business changes.
Security Concerns: Worry about the safety of stored items.
Contract Terms: Unwillingness to continue due to unfavorable terms or automatic renewal policies.
Billing Errors: Overcharges or mistaken billing prompting cancellations and refunds.
storage unit Refund Script
Script
Copy
Dear storage unit, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About storage unit
0
0 reviews
Have you used storage unit? Share your experience by leaving a review.
storage unit Refund Policy
Storable EDGE requires members to submit a cancellation form at least 10 days before the next billing date to avoid charges for an additional period. Cancellations take effect on the specified date, deactivating the software and rental center for the canceled facility, and access to tenant data and reports remains available for 30 days after cancellation. Email or phone cancellations are not accepted, and cancellation is facility-specific, meaning only the specified facilities are deactivated.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a storage unit Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from storage unit—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
With storEDGE, you can typically cancel your subscription or services at any time by providing written notice, usually at least 15 days in advance for general cancellations and 45 days for something specific like Tenant Protection Plans. There are no apparent lock-ins or early cancellation fees, but you must provide proper notice and follow the specific cancellation steps to stop billing. The key point to watch out for is the advance notice period and making sure to follow the cancellation process exactly to avoid continued charges.
Relocation: Moving to a new home or office that doesn't require storage.
Financial Constraints: Difficulty affording the monthly fees or unexpected expenses.
Decluttering: Successfully reducing belongings and no longer needing extra space.
Dissatisfaction with Service: Poor customer service or issues with the storage facility.
Access Issues: Inconvenient location or limited access hours.
Better Alternatives: Finding a more affordable or convenient storage solution.
Change in Needs: No longer needing to store items due to lifestyle or business changes.
Security Concerns: Worry about the safety of stored items.
Contract Terms: Unwillingness to continue due to unfavorable terms or automatic renewal policies.
Billing Errors: Overcharges or mistaken billing prompting cancellations and refunds.
Official Cancellation Form: Must be submitted as written notice
Advance Notice: Submit the form at least 10 days before the next billing date
Specified Cancellation Date: Indicate the desired cancellation date within the form
Facility Identification: Specify which facility or all facilities to cancel
Tenant Data Access: You will have access to tenant data and reports for 30 days after cancellation; request longer access if needed
Website Notice: Website will be unpublished on the cancellation date; no access permitted after
Domain Ownership: Note that Storable EDGE does not own your domain
Support Contact Information: edgesupport@storable.com or (844) 287-3388 for assistance
Before cancelling a subscription or membership with storEDGE for your storage unit, it is important to know that you must submit a Cancellation form at least 10 days before the next billing date, as email or phone cancellations are not accepted. Upon cancellation, your software and rental center access will be deactivated on the specified date, and tenant data and reports remain accessible for only 30 days, so you should download important reports like Annual Revenue and Occupancy and Rent Roll beforehand. If you cancel website services, your site will be unpublished and you will lose all content access immediately. Keep in mind that your domain ownership remains with you, and cancellation is facility-specific; cancelling all facilities will deactivate your entire software account and unpublish your whole website.
Storable EDGE requires members to submit a cancellation form at least 10 days before the next billing date to avoid charges for an additional period. Cancellations take effect on the specified date, deactivating the software and rental center for the canceled facility, and access to tenant data and reports remains available for 30 days after cancellation. Email or phone cancellations are not accepted, and cancellation is facility-specific, meaning only the specified facilities are deactivated.
To cancel your subscription with Storable EDGE (storedge.com), you need to submit a cancellation form which acts as a written notice. It does not mention the ability to cancel via phone or chat without login. Therefore, it is likely you need access to your account, including your password, to submit this cancellation form. If you have forgotten your password, you can reset it by clicking the "Forgot password?" link on the Storable EDGE login page here: https://storedgefms.com/users/sign_in. This will allow you to receive directions to reset your password via email.
We've actually written a step by step guide on how to get a refund from storage unit. Check it out!
The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your storage unit subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your storage unit account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel storage unit online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓storage unit Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)