2 - Go to the Manage Billing Preferences section in your control panel.
3 - Follow the prompts to cancel your subscription.
4 - If you encounter issues, navigate to the Help Centre for guidance.
5 - If you need further assistance, call 833 201 8681 to speak with support.
How to Cancel totalsecurity on Gift Card
1 - Log in to your Total Security account.
2 - Go to the Manage Billing Preferences section in your control panel.
3 - Follow the prompts to cancel your subscription. Please note that cancellations using gift cards must be made within 14 days of registration or renewal.
4 - If you're unable to cancel, contact the Help Centre.
5 - For additional help, call 833 201 8681.
Total Security offers a variety of digital protection services like antivirus, file backup, ad blocking, password storage, VPN, and more to keep your online life safe and private. They provide these services through subscription plans that automatically renew each year, charging your payment method unless you disable auto-renewal in your account settings. You might see a bill from them because you have signed up for one of their protection packages that help guard your computer and personal information. They send a notice 15 days before your subscription renews, so you know when to expect charges.
Cancelling a subscription directly through Bitdefender or its website can be done with relative ease, such as through customer service or the Bitdefender Central account, but users who purchased through third-party sellers like Newegg face more challenges and potential non-refundable policies. Additionally, refund processes and chargebacks can take several weeks to months, creating frustration for consumers attempting cancellation.
Estimated Time
On average, it takes 30 minutes0030 minutes to cancel a totalsecurity subscription.
How to Contact totalsecurity
If you need assistance, here's how you can get in touch with totalsecurity's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
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Tips and Tricks for Getting a totalsecurity Refund
Pretend confusion: Act like you don’t understand the cancellation process and repeatedly ask for step-by-step help.
Contact support multiple times: Email cancel@bitdefender.com and refunds@bitdefender.com persistently until you get a response.
Use specific refund request windows: Ask for a refund within 30 days of purchase or renewal to increase chances of success.
Clear browser cache and disable extensions: To avoid page timeouts or login errors when accessing cancellation pages.
Turn off auto-renewal from account settings: Visit 'My Payments' or 'Subscriptions' tab and find the cancellation or auto-renewal disable option.
Escalate calmly and firmly: If initial support fails, escalate politely insisting on refund or cancellation referencing company policies vaguely.
Cancel before renewal date: Timing your cancellation just before the renewal to avoid unwanted charges.
Leverage buying new subscription at lower price: To avoid high loyalty charges, some suggest cancelling and re-purchasing new cheaper subscriptions.
Quote your non-refundable policy if buying via third parties: If bought from reseller (e.g., Newegg), mention their non-refundable policy when negotiating.
Be persistent but polite: Users say repeated polite requests often win over aggressive complaining or abandonment.
Why Do People Request Refunds from totalsecurity
Difficulty in using normal cancellation methods leading to frustration.
Lack of response from official support when trying to cancel or get a refund.
Non-refundable digital licenses purchased through resellers like Newegg, making cancellation or refund impossible.
Unrecognized or unwanted automatic renewals causing unexpected charges.
User dissatisfaction with customer service regarding cancellation and refund processes.
Subscription purchased unintentionally or forgotten renewal dates leading to surprise charges and cancellation attempts.
Perceived lack of value in continuing the subscription, especially when comparing to free antivirus options.
Change in security software needs or switching to a different provider.
Installation or technical issues with the software prompting cancellation.
totalsecurity Refund Script
Script
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Dear totalsecurity, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About totalsecurity
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totalsecurity Refund Policy
Total Security offers a money-back guarantee allowing full refunds within 30 days for annual subscriptions and 14 days for monthly subscriptions from the purchase or renewal date. After the refund window, you can still cancel your subscription to avoid future charges, with service active until the current billing period ends. For subscriptions made through third parties, their refund policies apply, and cancellations can be managed via the website or support.
Get help with your refund
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The Easiest Way to Get a totalsecurity Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from totalsecurity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Total Security allows you to cancel your subscription or disable auto-renewal at any time through an online portal with a one-click process, but you must verify your identity before changes take effect. While there are no lock-in contracts or early-cancellation fees, be aware that refunds are only available within 30 days for annual plans or 14 days for monthly plans; after that, you won't get a refund but can still cancel to avoid future charges. Additionally, subscriptions through third parties like Apple or Google Play follow their refund and cancellation policies, which can complicate immediate cancellation.
Difficulty in using normal cancellation methods leading to frustration.
Lack of response from official support when trying to cancel or get a refund.
Non-refundable digital licenses purchased through resellers like Newegg, making cancellation or refund impossible.
Unrecognized or unwanted automatic renewals causing unexpected charges.
User dissatisfaction with customer service regarding cancellation and refund processes.
Subscription purchased unintentionally or forgotten renewal dates leading to surprise charges and cancellation attempts.
Perceived lack of value in continuing the subscription, especially when comparing to free antivirus options.
Change in security software needs or switching to a different provider.
Installation or technical issues with the software prompting cancellation.
Account login credentials (email and password used to access your TotalSecurity online account)
Access to your registered email address (to receive and enter a verification code for identity verification)
Knowledge of payment method used (may be asked for the first six digits of the payment card or verification by PayPal)
Access to the device or service used for sign-up (Apple App Store or Google Play Store accounts if purchased through those platforms)
Navigation to "My Subscriptions" area in your account dashboard (required to locate the cancel option)
Two-factor authentication ability (email or payment method verification for security)
Before cancelling your Total Security subscription, it's important to know that cancelling stops the subscription from auto-renewing at the end of the current billing period, but you will still have access to all services until that period ends. You can manage cancellations easily through a secure online portal with a one-click cancellation process, and no further charges will be applied after cancellation. Additionally, the process of cancellation may vary depending on the payment method you used (like Apple App Store, Google Play Store, PayPal, or card). Important to note is that identity verification is required for billing changes, often through a code sent to your registered email. Once cancelled, you will lose access to the features and protections provided by Total Security after the subscription period ends.
Total Security offers a money-back guarantee allowing full refunds within 30 days for annual subscriptions and 14 days for monthly subscriptions from the purchase or renewal date. After the refund window, you can still cancel your subscription to avoid future charges, with service active until the current billing period ends. For subscriptions made through third parties, their refund policies apply, and cancellations can be managed via the website or support.
To cancel your subscription on TotalSecurity (TotalAV), you will need to verify your identity using two-factor authentication, which may require access to the email associated with your account or specific payment details. This indicates that having access to your account credentials, including your password, is necessary. If you've forgotten your password, you can reset it at the following link: https://help.totalav.com/en/account/-/acc-forgotten-password. This process ensures your subscription cancellation request is secure and authorized.
We've actually written a step by step guide on how to get a refund from totalsecurity. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your totalsecurity subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your totalsecurity account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel totalsecurity online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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