Active is an online platform offering comprehensive workout plans and diet guidelines to help users achieve their fitness goals. Its users range from fitness beginners to athletes seeking regimen consistency. Lately, however, customers have expressed their difficulties in obtaining an Active refund.
Active's refund policy is not straightforward. Users who have purchased a subscription via the website can request a refund within the first 30 days if they're unhappy with the service. The process becomes more difficult for those who purchased the subscription via the Apple App Store or Google Play Store. In such cases, Active does not directly control the refund, but Apple and Google discretion applies. It's also important to note that cancelling a subscription doesn't automatically trigger a refund; users must request it specifically. Therefore, the keyword here is an Active refund, which users should expressly ask for when approaching their customer service.
Active doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Active's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
Active refunds typically take about 7-14 business days. This duration depends on the type of payment method used and the policies of the corresponding financial institution. Don’t forget to monitor your account during this period to confirm that the Active refund has been appropriately processed.
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Whether you're dealing with a difficult merchant like Active or just need help navigating a complicated refund process, our financial concierge is here to help. With a few simple clicks, you can connect with a team of financial experts who will work tirelessly to resolve any issues you may have.
If you need help with refunds and subscription cancellations on other training platforms, Chargeback is the way to go. We can help if you need to get a Netflix Refund or Hulu Refund or Grammarly Refund.
By getting a Chargeback account on your iOS device, you can get easy and reliable help in a matter of minutes. Check out some other examples of how Chargeback can help you deal with various personal finance issues: