AfterPay is a popular service that allows customers to purchase now and pay later in 4 equal payments, every 2 weeks. Used by online shops in Germany, its user base mostly consists of individuals who prefer to spread their payment over a longer period. Situations may arise where an AfterPay refund might be neccesary. For example, a customer might have received a defective item or decided they no longer want the purchased product.
AfterPay refund policy states that refunds are dependent on the retailer’s refund policy since AfterPay is just an intermediary. If the retailer approves a refund, the refunded amount will go back to your AfterPay balance. In situations where the amount refunded does not cover the amount you owe, you will still need to continue making your payments until the full amount is paid off. If, however, the refund amount is more than what you owe, AfterPay will offset the balance, and pay you the rest. While this AfterPay refund process seems straightforward, some users find it confusing or hard to navigate at times.
AfterPay doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the AfterPay's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
AfterPay refunds can take up to ten business days after the retailer has confirmed the refund. The return period can be longer in periods of high volume. Use the keyword AfterPay refund to track your refund process and status.
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