Big Heart Pet is a popular pet supply retailer specializing in a variety of pet products including food, accessories, toys, and healthcare items. With a large customer base of pet owners, frequent purchases are common, leading to cases where a Big Heart Pet refund may be necessary for unsatisfied customers.
Big Heart Pet has a customer-focused refund policy which states that any customer unsatisfied with their purchase can return the item within 30 days of receipt for a full refund. However, the product must be in new and resalable condition. It's important to note that the shipping fee is not refundable unless the return is due to an error on the part of Big Heart Pet. Once the company receives and approves the return, they process the refund which could take up to 10 business days to reflect in the customer's account. A Big Heart Pet refund is generally processed to the original payment method but can be issued as a store credit in certain cases.
Big Heart Pet doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Big Heart Pet's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
A Big Heart Pet refund typically takes up to 10 business days to process once the return has been approved. It might take additional time, depending on the payment method used.
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