Just Energy is a notable energy supplier providing electricity and natural gas supply to its users. Often, users may encounter unjustified charges or discrepancies that they wish to rectify. Getting a Just Energy refund is not a daunting task if you know the right channels and procedures.
Just Energy refund policy is straightforward but requires you to adhere to certain rules and conditions. Initially, you should get in touch with their customer service to file a grievance. The company mandates to resolve the issue at the earliest. If this doesn't work, then you may need to appeal to higher authorities in the company, laying down your concern or request for a Just Energy refund. During all stages, it's critical to keep all conversations documented and any commitments from them might come in handy if you need to present your case.
Just Energy doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Just Energy's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
The duration for a Just Energy refund largely depends on the complexity of the issue and the responsiveness of their customer service. Normally, it might take a few weeks to several months. Persistence and following the correct channels greatly increases chances of a successful Just Energy refund.
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