Telmate provides technology based solutions, specializing in inmate communications for correctional facilities. Their clients are predominantly correctional facilities and inmates wanting to maintain communication with the outside world. Given the nature of their service, a Telmate refund may be requested in scenarios such as service dissatisfaction or overpayment.
Telmate's refund policy is dependent on the terms and conditions stated during the purchase of their services. If you are unhappy with the services rendered, requesting a Telmate refund can be made through their customer service, but approval is at their discretion. In most cases, refunds are granted in cases of false charges or overpayment. A Telmate refund may also be requested if the inmate the service was bought for is transferred to another facility without Telmate services. It is paramount to directly contact Telmate’s customer service for inquiries specific to every individual scenario when considering a Telmate refund.
Telmate doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Telmate's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
The time it takes to get a Telmate refund can vary. It typically takes between 2-4 weeks, but timescales can be earlier or later depending on the complexity of the situation and Telmate's response time.
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