nouvar

Nouvar advertises that they were founded in Australia. The business address on the website is Slovakia. When I tracked the item I realised it was from China. The website displays well made clothings so that’s what I expected. It also shows significant discount so you believe your buying at Sale price. What I received was a very poor quality coat that only just resembled what I’d bought and it was extremely to big not the right size or anywhere near it. When I requested to return it I was offered a 10% refund and I could keep the coat. I declined and was then offered 20% discount. I was offered to keep the coat and a store credit note in total £60 the catch is I would be liable to pay the postage cost from China not leaving me much money to purchase a new item. The company drop ships poor quality clothing from china. After reading other reviews just like mine, I wouldn’t want anything from the site. I sent another email stating my consumer rights. I pointed out that the website is falsely advertising its products and the companies location. All returns are at cost to the consumer. (It would be significantly cheaper to return to Slovakia) In my case the product was not what I ordered, it doesn’t match the advertisement so surely being missold should not cost me to return. All I have in response from customer service is apologies just like everyone else has but still no resolution. Also their good reviews on trust pilot are quite clearly written by the same people. Absolutely awful company. Please save yourself the inconvenience of losing your money, this company is fraudulent I wish I’d read reviews before I purchased. The website is extremely misleading. You can report this company to Slovakia trading standards. I’ll be giving the coat to charity.