Is "hellothea charge" fraud?

The Guide to Understanding Why You Were Charged By “hellothea charge” and What To Do About It (hellothea.ai)

Published

September 27, 2025

Updated

October 20, 2025

What is "hellothea charge"?

HelloThea is a user-friendly platform that helps you manage subscriptions and track your bills all in one place. They offer tools to keep an eye on your spending and make sure you’re not missing any payments. If you see a charge from them on your statement, it’s probably for a subscription service you signed up for, making your financial life a little easier! Here's how the charge statement looks in HTML:

HELLOTHEA: The name of the merchant or business charging your account.
CHARGE: Indicates that this transaction is a debit from your account, typically for a purchase made.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from hellothea?

Subscription Fees: Users may be charged for recurring subscription plans that they signed up for, which usually occur monthly or annually.
One-Time Purchases: Charges might stem from a one-time purchase of a specific feature or service offered by hellothea.
Upgrade Charges: Users opting to upgrade to a premium version may see additional charges for enhanced features.
Inactivity Fees: Some forums mentioned potential inactivity fees if users retain subscriptions but do not regularly use the service.
Trial Expirations: Users who signed up for free trials but did not cancel before the end of the trial period are often charged when the trial converts to a paid subscription.
Additional Services: Charges could arise from using add-on services that are not included in the basic subscription plan.
Multi-User Access: Some users noted being charged for adding team members or additional users to their account.
Currency Conversion Fees: International users might face extra charges related to currency conversion if their payment method is not in the service’s default currency.
Promotions Gone Wrong: Users reported confusion around promotional offers that led to unexpected charges due to unclear terms.
Support Services: Opting for personalized support or consultation services sometimes incurs additional fees.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the hellothea.ai via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the hellothea.ai refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with hellothea.ai, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

hellothea Customer Service Info

If you need assistance, here's how you can get in touch with hellothea's support team.

Phone

The phone is not available.

support@hellothea.ai

Site

https://hellothea.ai/contact

Get help with your refund

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What other ways do charges from hellothea show up?

HELLOTHEA-SUBSCRIPTION HELLOTHEA-AI HELLOTHEA-SERVICE HELLOTHEA-APP-CHARGE HELLOTHEA-TECH-FEE HELLOTHEA-PAYMENT HELLOTHEA-PLATFORM HELLOTHEA-ANALYTICS HELLOTHEA-RECURRING-FEE HELLOTHEA-CONSULTATION

The Easiest Way to Cancel hellothea

If you're frustrated trying to cancel your subscription, membership, or bill from hellothea—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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