Is "LOONA SUBSCRIPTION" fraud?

The Guide to Understanding Why You Were Charged By “LOONA SUBSCRIPTION” and What To Do About It (loona)

Published

September 13, 2025

Updated

October 10, 2025

What is "LOONA SUBSCRIPTION"?

Loona is a company that helps you relax and sleep better by providing a subscription service for sleep products, like calming apps and sleep aids. If you notice a charge from Loona, it’s likely for a monthly subscription that gives you access to their special content and tools designed to improve your sleep quality.

LOONA: The merchant name or brand associated with the subscription service.
SUBSCRIPTION: Indicates that this charge is for a recurring service, meaning you have agreed to pay regularly (usually monthly) for access to the service provided by LOONA.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from loona?

Subscription Fees: Many users report being charged for monthly subscriptions that they signed up for but may have forgotten to cancel.
In-App Purchases: Some customers mention accidental purchases made within the app, leading to unexpected charges.
Trial Period Conversions: Users have noted that after a free trial ends, they were automatically billed if they didn't cancel in time.
Additional Service Fees: Charges may occur for premium features or additional services that require a separate fee beyond the basic subscription.
Account Upgrades: Users may see charges if they mistakenly upgraded their accounts for added benefits.
Currency Exchange Rates: International users reported higher charges due to exchange rates if their payment is processed in a different currency.
Family Sharing Plans: Charges can occur if other family members share the same account and make purchases without permission.
Renewals: Automatic renewals for subscriptions can catch users by surprise if there was no clear communication about it.
Billing Errors: Some customers have faced double billing or erroneous charges due to system glitches.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the loona via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the loona refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with loona, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

loona Customer Service Info

If you need assistance, here's how you can get in touch with loona's support team.

Phone

The phone is not available.

support@loona.com

Site

https://loona.com/support

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from loona show up?

LOONA-APP-PAYMENT LOONA-LOAN-REPAYMENT LOONA-SUBSCRIPTION-FEE LOONA-TRANSACTION-ID-123456 LOONA-ONLINE-PURCHASE LOONA-WALLET-DEPOSIT LOONA-SERVICE-FEE LOONA-PAYMENT-REQUEST LOONA-MERCHANT-SALE LOONA-RECURRING-BILL

The Easiest Way to Cancel loona

If you're frustrated trying to cancel your subscription, membership, or bill from loona—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Comments (0)

Anonymous User

Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.

Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.

Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.