Alliance Energy provides energy services to homes and businesses, helping them manage their electricity needs. They offer subscriptions that make it easy for customers to understand and pay their energy bills. By choosing Alliance Energy, consumers can enjoy reliable service and often save money on their electricity costs. If you see a bill from them, it's for the energy you used or their subscription plans.
I rated it an 8 because consumers often face lengthy wait times and potential hurdles in navigating customer service options when attempting to cancel. Additionally, there may be confusing policies that add to the complexity of the cancellation process.
Estimated Time
On average, it takes 40 minutes0040 minutes to cancel a Alliance Energy subscription.
How to Cancel Alliance Energy: Step by Step
If you purchased through alliance-energy.com:
Visit the alliance-energy.com website.
Log in to your account by clicking on the Login button at the top right corner.
Navigate to the Account Settings section after logging in.
Select Subscriptions from the left-hand menu.
Find the subscription you wish to cancel in the list of active subscriptions.
Click on Cancel Subscription next to the relevant subscription.
Follow the on-screen prompts to confirm the cancellation.
You will receive a confirmation email once your subscription has been cancelled.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID.
Choose Subscriptions.
Locate the Alliance Energy subscription in the list.
Tap on it and select Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Find your Alliance Energy subscription.
Tap on it and choose Cancel Subscription.
Follow the instructions to confirm your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Go to Settings by clicking the gear icon.
Select Payments and then Manage Pre-approved Payments.
Find Alliance Energy in the list of payments.
Select it and click on Cancel.
Confirm the cancellation in the pop-up window.
How to Contact Alliance Energy
If you need assistance, here's how you can get in touch with Alliance Energy's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Alliance Energy Refund
Document Everything: Keep records of all communications, including dates, times, and representative names.
Be Prepared: Research your account details and have your account number handy before calling.
Use Simple Language: Clearly state that you want to cancel and avoid complex explanations.
Request a Confirmation Email: Always ask for a written confirmation of cancellation to avoid future issues.
Time Your Call: Call during non-peak hours, typically mid-morning or mid-afternoon, for shorter wait times.
Be Polite but Firm: Stay calm and courteous; a friendly tone can often yield better results.
Ask to Speak to a Supervisor: If you encounter resistance, insist on escalating the call to a supervisor.
Leverage Social Media: Sometimes public posts or messages on platforms like Twitter or Facebook can accelerate the process.
Follow Up: If you don’t see cancellation reflected in your next bill, follow up quickly to rectify the situation.
Use Technical Issues: Mentioning you experienced problems with their service can sometimes lead to quicker cancellations.
Why Do People Request Refunds from Alliance Energy
High Costs - Many customers find the rates to be too expensive compared to competitors.
Poor Customer Service - Dissatisfaction with the support received when issues arise.
Service Reliability - Frequent outages or inconsistencies in energy supply.
Lack of Transparency - Confusion about charges or billing practices.
Change in Financial Situation - Economic hardships leading to budget cuts.
Moving - Relocating to an area outside of service coverage.
Better Alternatives - Finding more competitive rates or better services with other providers.
Contract Terms - Dissatisfaction with the length or terms of the contract.
Environmental Concerns - Desire to switch to greener or renewable energy sources.
Inadequate Communication - Feeling uninformed about changes and updates to the service.
Promotions Expiring - End of special rates or discounts leading to higher charges.
Alliance Energy Refund Script
Script
Copy
Dear Alliance Energy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Alliance Energy
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Alliance Energy Refund Policy
Alliance Energy allows members to cancel their subscription at any time by contacting customer support. Any outstanding charges will be processed, and members will retain access to their services until the end of the current billing cycle. Refunds for unused services are not offered.
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The Easiest Way to Get a Alliance Energy Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Alliance Energy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious, as Alliance Energy may have terms that complicate cancellation, such as a notice period or specific conditions tied to your plan. Additionally, there could be early cancellation fees or contracts that lock you in for a certain duration, making it difficult to terminate your subscription without incurring extra costs. Always check the fine print before signing up to avoid unexpected hurdles.
High Costs - Many customers find the rates to be too expensive compared to competitors.
Poor Customer Service - Dissatisfaction with the support received when issues arise.
Service Reliability - Frequent outages or inconsistencies in energy supply.
Lack of Transparency - Confusion about charges or billing practices.
Change in Financial Situation - Economic hardships leading to budget cuts.
Moving - Relocating to an area outside of service coverage.
Better Alternatives - Finding more competitive rates or better services with other providers.
Contract Terms - Dissatisfaction with the length or terms of the contract.
Environmental Concerns - Desire to switch to greener or renewable energy sources.
Inadequate Communication - Feeling uninformed about changes and updates to the service.
Promotions Expiring - End of special rates or discounts leading to higher charges.
Account Number
Registered Name
Billing Address
Email Address
Phone Number
Reason for Cancellation
Subscription or Membership Type
Last Payment Date
Desired Cancellation Date
Documented Communication or Reference ID
Before cancelling your Alliance Energy subscription, be aware that you may lose access to various benefits such as discounted rates, renewable energy options, and customer support services. Additionally, consider whether you are in a fixed-rate contract, as early termination fees might apply. Review your current energy usage and billing history to make an informed decision about switching providers. Lastly, ensure that you understand the cancellation process to avoid unexpected issues.
Alliance Energy allows members to cancel their subscription at any time by contacting customer support. Any outstanding charges will be processed, and members will retain access to their services until the end of the current billing cycle. Refunds for unused services are not offered.
To cancel your subscription with Alliance Energy, you typically need your account password to log in. If you've forgotten your password, you can easily reset it by visiting this link: [Reset Password](https://www.alliance-energy.com/reset-password). If you're unable to access your account, consider contacting their customer support for assistance.
The cancellation process typically takes about 40 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Alliance Energy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Alliance Energy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Alliance Energy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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