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Central Alabama Electric Cooperative (CAEC) is a non-profit organization that provides electric service to residential, commercial, and industrial customers in central Alabama. The cooperative's mission is to provide reliable and affordable electric service while maintaining a commitment to the communities it serves. The organization also offers various programs to its members, such as energy efficiency and renewable energy programs. CAEC understands that sometimes customers may need to request a refund, and the cooperative has a refund policy in place to ensure customer satisfaction.

To be eligible for a refund, customers must submit a request to CAEC's customer service department. The request must be made within 90 days of the billing date and must include the customer's account number, name, and address, as well as the reason for the refund request. Refunds are processed on a case-by-case basis, and the amount refunded may vary depending on the reason for the request.

CAEC's refund policy covers various scenarios, such as billing errors, overpayments, and deposits. For example, if a customer has overpaid their account balance, CAEC will issue a refund for the excess payment amount. Additionally, if a customer has paid a deposit to establish service, CAEC will refund the deposit amount once the account has been closed, provided the customer has met all of the cooperative's requirements for service termination.

Overall, CAEC is committed to providing its customers with exceptional service and strives to ensure customer satisfaction. The cooperative's refund policy is designed to provide customers with the confidence to invest in its services, knowing that they can receive a refund if necessary.

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Central Alabama Electric Cooperative Refund Policy

Central Alabama Electric Cooperative (CAEC) has a refund policy in place to ensure customer satisfaction. The policy covers various scenarios, such as billing errors, overpayments, and deposits. Customers must submit a request to CAEC's customer service department to be eligible for a refund. The request must be made within 90 days of the billing date and must include the customer's account number, name, and address, as well as the reason for the refund request.

If a billing error occurs, CAEC will correct the error and issue a refund if necessary. For example, if a customer is charged twice for the same service, CAEC will issue a refund for the duplicate charge. Similarly, if a customer has overpaid their account balance, CAEC will issue a refund for the excess payment amount.

If a customer has paid a deposit to establish service, CAEC will refund the deposit amount once the account has been closed, provided the customer has met all of the cooperative's requirements for service termination. Additionally, if a customer has made a payment for a service that was not provided, CAEC will issue a refund for the payment amount.

Overall, CAEC's refund policy is designed to provide customers with the confidence to invest in its services, knowing that they can receive a refund if necessary. The cooperative is committed to providing exceptional service and ensuring customer satisfaction. Customers can rely on CAEC's refund policy to resolve any billing errors, overpayments, or other issues that may arise.