Eero is a company that makes your home WiFi work better and safer. They offer a service called eero Plus, which you can subscribe to for extra security features like blocking ads, protecting against viruses, and securing your passwords with a VPN. You pay either $9.99 per month or about $99 a year, and it helps keep all devices on your main WiFi network safer and running smoothly. So, if you see a charge from Eero, it's likely for this subscription service to enhance your home WiFi experience.
Cancelling the subscription is relatively easy if you know where to go, as it can be done via the eero app or online account settings. Some complexity is added by the need to cancel at least 24 hours before the next billing cycle and different processes for iOS, Android, or Amazon purchases, but overall it is straightforward.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Eero subscription.
How to Cancel Eero: Step by Step
If you purchased through eero.com:
Open the eero App.
Tap on Settings.
Tap on Account Settings.
Tap on Manage at account.eero.com.
If you purchased through iOS:
Open the App Store on your iOS device.
Tap on your profile picture at the top right corner.
Select Subscriptions.
Find your eero subscription and tap on it.
Tap on Cancel Subscription.
If you purchased through Android:
Open the Google Play Store on your Android device.
Tap on the Menu icon (three horizontal lines) at the top left corner.
Select Subscriptions.
Find your eero subscription and tap on it.
Tap on Cancel Subscription.
If you purchased through eero Support:
Log into your account at account.eero.com.
Go to the Change/Cancel Subscription page in your Account Settings.
Follow the prompts to cancel your subscription.
Contact eero Support if you need further assistance via email (ordersupport@eero.com) or phone.
How to Contact Eero
If you need assistance, here's how you can get in touch with Eero's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Eero Refund
Email support directly with a clear subject line like "Cancel Subscription" to trigger prompt attention.
Request confirmation of cancellation explicitly to avoid automatic renewals.
Ask for a credit for the unused portion if cancelling mid-term; some users report success with this.
Cancel within the first 30 days of a yearly subscription for hassle-free cancellation.
Use the "Cancel auto-renewal" option if available, but clarify your wish to fully cancel to avoid continuation till term end.
Follow up persistently if the subscription continues to work or charge after cancellation.
Turn off services manually if the system still shows active after cancellation is processed.
Timing cancellation near billing date can be strategic to maximize usage or minimize charge risk.
Leverage community advice on forum threads for latest tips and experiences.
Why Do People Request Refunds from Eero
Automatic activation of subscription without explicit user consent causes frustration.
Dissatisfaction with the subscription process and pressure to select paid subscriptions.
Customer service seen as unhelpful for cancellation of paid subscriptions.
Sense of double charging because users pay premium prices for hardware and then are asked to pay for subscriptions.
Belief that basic features like detailed activity monitoring should be included with the device purchase, not locked behind subscription.
Subscription described as a greedy cash grab by some users.
Comparison with competitors who offer similar features without extra subscriptions leads to dissatisfaction.
Requirement to provide credit card information to download or use the app is viewed as intrusive and unnecessary.
Limited device capacity and range without subscription leads to feeling the product is not worth the cost.
Surprise and frustration that credit card info is requested after purchase to activate certain features.
Eero Refund Script
Script
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Dear Eero, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Eero Refund Policy
Eero subscriptions auto-renew until canceled, and you must cancel at least 24 hours before the next billing cycle to avoid being charged for the next period. Cancellation can be done through account.eero.com by contacting eero Support or via the Change/Cancel Subscription page in Account Settings. For subscriptions through Amazon, cancellation is managed through Amazon's Memberships & Subscriptions page. Additionally, eero offers a 30-day free trial that converts to a paid plan if not canceled in time.
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The Easiest Way to Get a Eero Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Eero—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Eero allows you to cancel your subscription at any time, but you must do so before the next renewal date—at least 24 hours in advance for monthly subscriptions, or 30 days in advance for longer-term subscriptions. Cancellation only takes effect at the end of your current billing period, and no prorated refunds are given, so the subscription remains active until that time. Additionally, trial plans will automatically convert into paid subscriptions unless cancelled at least 24 hours before the trial ends, which can be a common pitfall.
Automatic activation of subscription without explicit user consent causes frustration.
Dissatisfaction with the subscription process and pressure to select paid subscriptions.
Customer service seen as unhelpful for cancellation of paid subscriptions.
Sense of double charging because users pay premium prices for hardware and then are asked to pay for subscriptions.
Belief that basic features like detailed activity monitoring should be included with the device purchase, not locked behind subscription.
Subscription described as a greedy cash grab by some users.
Comparison with competitors who offer similar features without extra subscriptions leads to dissatisfaction.
Requirement to provide credit card information to download or use the app is viewed as intrusive and unnecessary.
Limited device capacity and range without subscription leads to feeling the product is not worth the cost.
Surprise and frustration that credit card info is requested after purchase to activate certain features.
Eero account email address
Name (as registered with eero)
Address (registered on your eero account)
Date of eero Secure or eero Secure+ service registration
Type of membership (eero Secure or eero Secure+)
Access to your eero account (to log in to app or website for cancellation)
Signature (if using a PDF or written form)
Date of cancellation request
If subscription was purchased via Amazon: Amazon account details (to cancel through Amazon)
Before cancelling your Eero subscription or deleting your account, know that cancellation is permanent and results in immediate loss of access to all Eero devices and services linked to your account. You will lose all your Eero networks, settings, and subscriptions like Eero Plus, and these cannot be restored. When your account is closed, your devices will go offline and lose internet access through those networks. If you want to use Eero products again, you will need to create a new account. Additionally, if your devices were provided by a third party like an ISP, cancellation may disrupt tied services, and such providers cannot restore your Eero account on your behalf. Finally, some data like order history may be retained for legal reasons even after cancellation.
Eero subscriptions auto-renew until canceled, and you must cancel at least 24 hours before the next billing cycle to avoid being charged for the next period. Cancellation can be done through account.eero.com by contacting eero Support or via the Change/Cancel Subscription page in Account Settings. For subscriptions through Amazon, cancellation is managed through Amazon's Memberships & Subscriptions page. Additionally, eero offers a 30-day free trial that converts to a paid plan if not canceled in time.
You do not need a password to cancel your Eero subscription. You can manage or cancel your subscription directly through the eero app or by logging into your account at account.eero.com, where you can use a login code sent to your email or phone instead of a password. If you signed up via the website, you can also contact Eero Support by phone or email to cancel. Since no traditional password is required for login and cancellation, you won't need a reset password URL to cancel your subscription.
We've actually written a step by step guide on how to get a refund from Eero. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Eero subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Eero account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Eero online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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