How to Cancel Extra Space Storage

• Frequent and steep price increases without prior notice or justification.
• Misleading pricing practices such as bait and switch tactics.
• Poor customer service including rude management and poor communication.
• Refund disputes such as being misled about prorated refunds.
• Security concerns like malfunctioning gates and lack of proper facility maintenance.
• Unauthorized or continuous credit card charges with increasing amounts without clear explanation.
• Discomfort with corporate policies like requiring in-person cancellations or demanding upfront payments to avoid price hikes.
• Negative experiences with staff attitude and slow responses to complaints.
• Distrust of management due to inconsistent or dishonest communication.
• Facility issues such as poor maintenance and safety concerns.

• Full name associated with the account
• Address and unit number at the storage facility
• Facility location where you rent your storage unit
• Contact information (phone and/or email address on account)
• Notice of cancellation request (either 10 days verbal or 15 days written notice required)
• Move-out date or last intended usage date
• Account or reservation number (if available)
• Photo identification (may be needed in person for verification)
• Ensure the unit is empty and the lock is removed on move-out day
• Signature (if submitting a written notice or vacate form)

The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Extra Space Storage subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Extra Space Storage account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Extra Space Storage online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.