Can I Cancel Flex at Any Time?

Flex charges a $14.99 monthly membership fee and a 1% bill payment fee on rent paid via the app, but there are no long-term contracts, lock-ins, or early cancellation fees. You can cancel your membership at any time through the app, but you must cancel at least 2 days before the end of the month to avoid being charged the next month’s fee. Upon cancellation, your credit line is closed, Flex stops submitting your rent, and you must pay rent directly to your property; any outstanding balance will still be collected on the scheduled date.

Why Do People Cancel Flex?

High fees: Membership and processing fees that customers find excessive.Late or missed payments: Flex sometimes struggles with timely rent payments.Difficulty canceling: Customers report challenges and poor customer service when trying to cancel.Refund issues: Complaints about delays or refusal in refunding payments.Payment processing problems: Issues with rent portal changes, ACH disabled, or system errors.Overpayment charges: Higher first payments than estimated leading to overpayment refunds.Membership suspension effects: Losing access temporarily to rent payment service causes dissatisfaction.Customer service failures: Negative experiences and lack of helpful support responses.

What Information Do I Need to Cancel Flex?

Access to the Flex app for in-app cancellation steps Log in credentials (username/email and password) for app or website account Navigation to Settings > Membership > Cancel membership section of the app Follow onscreen cancellation prompts to confirm cancellation in the app Option to email cancellation request to help@getflex.com (must be done at least 5 days before end of month) Email address associated with account (if canceling by email) User’s full name (if canceling by email) Clear statement/request to cancel Flex subscription or membership (if canceling by email) Awareness of any outstanding balances, which may still be collected after cancellation Turn off Rent Autopay or cancel at least 2 days before the end of the month to avoid the next payment Confirmation email will be sent after successful cancellation Knowledge that future use requires reapplying and approval

What Should I Know Before Cancelling Flex?

Before canceling your Flex membership, know that Flex will stop paying your rent bill, and you will need to pay rent directly to your property going forward. All payments and monthly membership fees of $14.99 will cease after cancellation. Any outstanding balance must still be paid, as Flex will attempt to collect it on the scheduled date. While your membership is canceled, you can still access the Flex app, but to use Flex services again, you must reapply and be approved for membership.

What is Flex's Cancellation Policy?

Flex's membership cancellation policy requires members to cancel through the Flex app by going to Settings > Membership > Cancel membership and following the prompts. Cancellation must be done at least 2 days before the end of the month to avoid automatic rent payments, and any outstanding balance will still be collected after cancellation. Members receive an email confirmation once the cancellation is successful.

Do I Need My Flex Password to Cancel?

You do not need your password to cancel your subscription with Flex (getflex.com). You can cancel directly through the Flex app by going to Settings > Membership > Cancel membership and following the on-screen prompts to confirm cancellation. After cancellation, you will receive a confirmation message in the app and an email as well. If you need to reset your password for other reasons, you can do so at https://getflex.com/account/reset-password.

Can I Get a Refund from Flex?

We've actually written a step by step guide on how to get a refund from Flex. Check it out!

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How To Cancel Your Flex Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on January 2, 2026

5 min read

Difficulty

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The cancellation process is straightforward and can be done directly through the Flex app in a few simple steps with clear prompts. The only minor complexity is ensuring cancellation is done at least 2 days before the end of the month to avoid automatic charges, but overall it is user-friendly.

Estimated Time

On average, it takes 00 15 minutes to cancel a Flex subscription.

How to Contact Flex

If you need assistance, here's how you can get in touch with Flex's support team.

Phone

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Flex subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Flex account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Flex online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.